Troubleshooting; First Steps Checklist - Intel MFS5520VI - Multi-Flex Server Compute Module User Manual

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Troubleshooting

This chapter provides information to assist you in troubleshooting the Intel
Module MFS5520VI.
A common cause of server function issues is outdated BIOS and BMC firmware, and
outdated operating system level device drivers. Before performing extensive
troubleshooting steps, ensure that the BIOS and BMC firmware code, and device drivers
are up to date.
One of the first steps to perform in troubleshooting a compute module is to reboot the
compute module. Try resetting your compute module using one of the following methods:
•
Soft boot reset: Shut down the operating system gracefully and restart the compute
module to clear the memory and reload the operating system.
•
Cold boot reset: Turn the compute module power button off and then turn it back on to
clear the memory, restart POST, reload the operating system, and halt power to all
peripherals.

First Steps Checklist

•
Are the compute module power LEDs on?
•
Is the chassis properly connected to an AC power source?
•
Are the power supplies fully seated in the chassis and the power cables fully seated in
the power supplies?
•
Is the compute module fully seated in the chassis?
•
Are the processors fully seated in their sockets on the server board?
•
Are the installed memory modules fully seated in their sockets on the server board?
•
If installed, is the add-in mezzanine card fully seated in the connectors on the server
board?
•
Are all jumper settings on the server board correct?
•
Are the configuration settings defined in the BIOS Setup correct?
•
Is the operating system properly loaded? Refer to the operating system
documentation.
•
Are all device drivers properly installed?
•
Are all installed components and the installed operating system listed in the Intel
Modular Server System MFSYS25/MFSYS35 and Intel
MFS5000SI/MFS5520VI Tested Hardware and Operating System List?
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