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7 Troubleshooting
This section includes examples of errors that could occur during installation of the Intel® Optane™ memory
SW/driver packages. For more information and help on these errors, please also refer to the error code and
message article for more details:
optane-memory/000024113.html
Additional Troubleshooting options can be found here:
https://www.intel.com/content/www/us/en/support/articles/000055140.html
Images current from the time of publication. Some text may change as updates are made to the
applications.
Contained below are only samples and not a comprehensive list of errors for all applications.
7.1
Device Detection Issues
If the module is not detected in the Windows environment, or system BIOS, see the following for some
troubleshooting to try and determine what the issue may be.
For Intel® Optane™ memory / Intel® Optane™ memory M Series devices:
https://www.intel.com/content/www/us/en/support/articles/000025194.html
7.2
Cache Rebuild Occurs on Reboot
If a hard reboot (user presses the power button) or unexpected power loss occurs on a system with acceleration
enabled, upon boot a message will display stating a cache rebuild is in process. This state is expected, as a result
of the power loss.
7.3
Hardware Failure
Fast Media Missing At Boot
If the system boots and the Intel® Optane™ memory media is not detected by the Intel® RST UEFI driver, the driver
will protect the current data on the drive by disabling it and not exposing it to the boot manager. This gives the
user an opportunity to take additional steps to determine what the issue may be.
In this state, the system is not bootable and the drive will be set to a 'Disabled' state in the UEFI/BIOS. It is
recommended that the end user power down the platform and try the following to resolve this issue.
1)
If the module has become unattached from its port, reattach the missing Intel® Optane™ memory module
and ensure that it is correctly installed into the system.
2)
If the Intel® Optane™ memory module is not missing or disconnected, attempt the following:
a)
Check that the M.2 connector is not damaged on the board or on the Intel® Optane™ memory module.
b)
Disconnect the 'slower media' drive and boot into the system BIOS menu. Enter the Intel® RST menu
and confirm if the Intel® Optane™ memory module can be seen. If the module cannot be seen, exit the
Intel® RST menu and confirm that the SATA controller remapping function is enabled on the port that
the Intel® Optane™ memory module is connected to.
Confirm that the Intel® Optane™ memory module is not damaged. Damage on the module may cause it
c)
to not be detected correctly
Installation & User Guide
24
https://www.intel.com/content/www/us/en/support/memory-and-storage/intel-
or contact
Intel Customer Support
.
Intel® Optane™ Memory M Series
February 2021
345866-002US
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