Verify Whether A Blackberry Device Can Resolve An Ip Address; Look Up A Computer Name To Resolve An Ip Address - Blackberry PRD-10459-016 - Enterprise Server For MS Exchange Administration Manual
Enterprise server for microsoft exchange version: 5.0 | service pack: 3
Hide thumbs
Also See for PRD-10459-016 - Enterprise Server For MS Exchange:
- Getting started manual (15 pages) ,
- Administration manual (500 pages)
Table of Contents
Advertisement
Administration Guide
Possible cause
Verify whether a BlackBerry device can resolve an IP address
If a BlackBerry® device cannot connect to a Wi-Fi® network, you can determine which connections the BlackBerry
device cannot make to it. You can ping the IP address of another wireless device, the Wi-Fi gateway, a VPN
concentrator, the UNC of the mobile network provider, or the BlackBerry Router.
A user can ping network servers from a BlackBerry device to check the availability and responsiveness of network
servers.
1.
On the BlackBerry device, on the Home screen, click Manage connections.
2.
Click Wi-Fi Options.
3.
Press the Menu key, and click Wi-Fi Tools > Ping.
4.
In the Ping Type field, perform one of the following actions:
• To ping another wireless device, click IP or Name.
• To ping the BlackBerry device, click Self.
• To ping the security gateway, click WLAN Gateway.
• To ping the VPN concentrator, click VPN Concentrator.
• To ping the UNC of the mobile network provider, click UNC.
• To ping the BlackBerry Router, click BBR.
5.
In the Ping to field, type the IP address that you want to ping.
6.
In the Number of Pings field, type the number of times that you want to ping the IP address.
7.
On the menu, click Send ping.
Look up a computer name to resolve an IP address
Using a BlackBerry® device, a user can look up a computer name in the DNS server to resolve network or domain
names and IP addresses.
1.
On the BlackBerry device, on the Home screen, click Manage connections.
2.
Click Wi-Fi Options.
3.
Press the Menu key and click Wi-Fi Tools > DNS Lookup.
4.
In the Host field, type a name or an IP address that you want to look up.
Possible solution
3.
To verify the IP address of the BlackBerry device, on the Wi-Fi
Diagnostics screen, ping the computer.
4.
If you do not receive a response to the ping, the reason for this error
is an issue on the Wi-Fi network.
5.
If you receive a response to the the ping but the BlackBerry device does
not display a success message, check the Status field for a reason for
this error.
Troubleshooting: Connections to the Wi-Fi network
415
Advertisement
Table of Contents
Troubleshooting
