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Monitoring Guide
Check for alarms for a BlackBerry Enterprise Server component or
BlackBerry device user
To determine if the thresholds that you created are in a pass state or fail state, you can check the color of the alarm
icons in the BlackBerry® solution topology and users area in the monitoring menu of the BlackBerry Monitoring
Service console. In the BlackBerry solution topology, you can view alarm icons for the BlackBerry Domain, BlackBerry®
Enterprise Server instances, and BlackBerry Enterprise Server components.
The alarm icons are located beside the names of the tabs in the BlackBerry Monitoring Service console. The alarm
icon that is located beside the name of a tab is the same color as the alarm with the highest severity for a threshold
of a data attribute that appears on the tab.
1.
Perform one of the following tasks:
Task
Check for alarms for a component
Check for alarms for a BlackBerry
device user
2.
On the appropriate tab, check the pass state or fail state of the thresholds for the data attributes of the BlackBerry
Enterprise Server components or BlackBerry device users.
Managing alarms in the alarm panel
Sort thresholds in the alarm panel
You can sort thresholds in the alarm panel of the BlackBerry® Monitoring Service console using the following
information:
•
date and time that the thresholds went into an alarm state
•
alarm severity of the thresholds
•
computers that host the BlackBerry® Enterprise Server components that have thresholds in an alarm state
Steps
a.
In the BlackBerry Monitoring Service console, on the Monitoring
menu, expand BlackBerry solution topology > BlackBerry domain
> Components.
b.
Expand a component.
c.
Click an instance of the component.
a.
In the BlackBerry Monitoring Service console, on the Monitoring
menu, expand Users.
b.
Click Monitor Users.
c.
Search for a user account.
d.
Click the display name for the user account.
Managing alarms in the alarm panel
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