Protect A Stolen Device; Protect A Lost Device - Blackberry PRD-10459-016 - Enterprise Server For MS Exchange Administration Manual
Enterprise server for microsoft exchange
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Also See for PRD-10459-016 - Enterprise Server For MS Exchange:
- Administration manual (432 pages) ,
- Getting started manual (15 pages)
Table of Contents
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Administration Guide
IT administration command
Protect a stolen device
1.
In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand User.
2.
Click Manage users.
3.
Search for a user account.
4.
In the search results, click the PIN for the user account.
5.
In the Device activation list, click Delete all device data and remove device.
6.
Click Yes - Delete all device data and remove device.
7.
Optionally, in the Removing users and devices section, in the Actions drop-down list, perform one of the following
actions:
•
To delete a user account from the BlackBerry Enterprise Server but retain the BlackBerry Enterprise Server
information in the user's mailbox, click Delete the user.
•
To delete a user account from the BlackBerry Enterprise Server and remove the BlackBerry Enterprise Server
information from the user's mailbox, click Delete the user and remove BlackBerry information from the user's
messaging system.
•
To disable a user account from the BlackBerry Enterprise Server but retain the BlackBerry Enterprise Server
information in the user's mailbox, click Disable as BlackBerry user.
•
To disable a user account from the BlackBerry Enterprise Server and remove the BlackBerry Enterprise Server
information from the user's mailbox, click Disable the user and remove BlackBerry information from the user's
messaging system.
After you finish:
•
Verify that the BlackBerry device received the command.
•
Contact your organization's wireless service provider to turn off the service for a device after you send the IT
administration command that deletes all of the device data and deactivates the device.
Protect a lost device
If a user misplaces a BlackBerry device or if a device is stolen, you can protect the data on the device by locking the device
or making it unavailable.
Description
You can also specify whether you want to delete or disable a user account from
the BlackBerry Enterprise Server after the device deletes all user information
and application data.
Protecting and redistributing devices
279
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Table of Contents
Troubleshooting
