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Administration Guide
Protect a lost BlackBerry device that a user might recover
If a BlackBerry® device is lost but the user might recover it, you can protect the BlackBerry device by scheduling it to start deleting
all user information and application data and become unavailable after a period of time that you specify. You can also specify
whether the user can cancel the scheduled command if the user recovers the BlackBerry device.
1.
In the BlackBerry Manager, in the left pane, click a BlackBerry® Enterprise Server.
2.
On the Users tab, click a user account.
3.
Click IT Admin.
4.
Click Erase Data and Disable Handheld.
5.
Click Yes.
6.
Type the number of hours that you want to pass before the BlackBerry device starts deleting user information and application
data.
7.
To allow the user to cancel the scheduled command on the BlackBerry device if the user recovers it, select the check box.
8.
Click OK.
Protect a stolen BlackBerry device
1.
In the BlackBerry® Manager, in the left pane, click a BlackBerry® Enterprise Server.
2.
On the Users tab, click a user account.
3.
Click IT Admin.
4.
Click Erase Data and Disable Handheld.
5.
Click Yes.
After you finish: You must contact your service provider to turn off service for a BlackBerry device after you send the Erase Data
and Disable Handheld command to the BlackBerry device and verify that the BlackBerry device received the command.
Reissuing BlackBerry devices to new users
When you reissue a BlackBerry® device to a new user, you have the following options:
•
prepare the BlackBerry device for redistribution by deleting the previous user's application data from the BlackBerry device
and installing applications on or removing applications from the BlackBerry device
•
prepare the BlackBerry device for redistribution by deleting all applications and data from the BlackBerry device to return
the BlackBerry device to its default application configuration
•
turn off message prepopulation for the new user before redistributing the BlackBerry device if the new user used the
BlackBerry® Desktop Manager to back up messages that the previous BlackBerry device received
•
register the new PIN for message forwarding by activating the new BlackBerry device after the user receives it
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Reissuing BlackBerry devices to new users
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