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Monitoring Guide
Using thresholds to monitor BlackBerry
Enterprise Server components and BlackBerry
device users
Creating thresholds, rules, and alarms
You can use the BlackBerry® Monitoring Service console to create a threshold that determines when a data attribute
of a BlackBerry® Enterprise Server component or BlackBerry device user is in an alarm state. You can create a threshold
by defining one or more rules for a threshold. When you define a rule for a threshold, you specify the activity levels
of a data attribute that you want to monitor and an alarm severity to categorize the activity level. The BlackBerry
Monitoring Service console displays a value that indicates the current activity level for a data attribute. For example,
the BlackBerry Monitoring Service console displays the number of threads that are running for the BlackBerry
Attachment Service when you view the Processing threads data attribute.
After you create a threshold for a data attribute of a BlackBerry Enterprise Server component or BlackBerry device
user and the activity level of the data attribute of the component or BlackBerry device user meets the conditions of
a rule for the threshold, the BlackBerry Monitoring Service generates a notification message and displays an alarm
in the BlackBerry Monitoring Service console.
Thresholds and rules can have one of the following alarm states:
•
fail state of error
•
fail state of warning
•
fail state of critical
•
pass state
•
not configured
For example, if you create a rule with an alarm severity of critical, any activity of the data attribute that meets the
conditions of the rule causes the BlackBerry Monitoring Service to change the alarm state of the data attribute to
critical.
The BlackBerry Monitoring Service console contains default thresholds that you can use to monitor the connection
status of the BlackBerry Enterprise Server components. The BlackBerry Monitoring Service changes the alarm state
to critical for a component that is not connected. You can use the BlackBerry Monitoring Service console to change
or delete default thresholds.
Rule types
Rule type
value-based
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Using thresholds to monitor BlackBerry Enterprise Server components and BlackBerry device users
Description
You can use a value-based rule to identify when a data attribute meets one
of the following conditions:
•
the value of the data attribute is less than a value that you specify
•
the value of the data attribute is greater than a value that you specify
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