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1 BlackBerry Enterprise Server monitoring solution............................................................................................
BlackBerry Monitoring Service..........................................................................................................................
Web address and user roles for the BlackBerry Monitoring Service console...................................................
Web address for the BlackBerry Monitoring Service console...................................................................
Roles and permissions for the BlackBerry Monitoring Service console.....................................................
console.......................................................................................................................................................
Overview of the BlackBerry Monitoring Service console..................................................................................
BlackBerry device dashboard....................................................................................................................
Turn on monitoring for a BlackBerry Enterprise Server....................................................................................
Turn on monitoring for a non-SNMP server.....................................................................................................
2 Monitoring BlackBerry Enterprise Server components....................................................................................
components......................................................................................................................................................
components...............................................................................................................................................
Generate a graph that shows data for a BlackBerry Enterprise Server component..................................
Data attributes of the BlackBerry Configuration Database..............................................................................
Monitor the BlackBerry Configuration Database..............................................................................................
Data attributes of the BlackBerry Configuration Database connections..........................................................
Monitor connections to the BlackBerry Configuration Database.....................................................................
Monitoring BlackBerry Enterprise Server components that you configured for high availability....................
after a failover occurs................................................................................................................................
Monitoring hung threads for the BlackBerry Messaging Agent.......................................................................
Monitor hung threads for the BlackBerry Messaging Agent.....................................................................
BlackBerry Enterprise Server components that the BlackBerry Monitoring Service cannot monitor..............
3 Monitoring BlackBerry devices and user activity..............................................................................................
Search for a user account.................................................................................................................................
Viewing configuration settings and activity levels of data attributes of BlackBerry device users....................
View configuration settings and activity levels of data attributes of BlackBerry device users..................
Monitor user accounts that are not initialized.................................................................................................
BlackBerry device diagnostic test.....................................................................................................................
Run a diagnostic test for a BlackBerry device from the BlackBerry Monitoring Service console..............
Run a diagnostic test for a BlackBerry device from the BlackBerry device...............................................
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