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Monitoring Guide
Monitor hung threads for the BlackBerry Messaging Agent
If the BlackBerry® Messaging Agent experiences a hung thread, the BlackBerry Messaging Agent sends an SNMP trap
message to the BlackBerry Monitoring Service within 50 minutes of experiencing the hung thread. If you create a
threshold to monitor hung threads for the BlackBerry Messaging Agent, the threshold goes into an alarm state when
the BlackBerry Monitoring Service receives the SNMP trap message from the BlackBerry Messaging Agent.
1.
In the BlackBerry Monitoring Service console, on the Monitoring menu, expand BlackBerry solution topology
> BlackBerry domain > Components > Messaging Agent.
2.
Click an instance.
3.
On the Statistics tab, click Hung threads.
4.
In the Rule section, click Add rule.
5.
In the Rule section, select the Active check box.
6.
Perform one of the following tasks:
Task
Create a rule using appropriate
conditions for the default behavior
of the BlackBerry Messaging
Agent.
If you changed the registry settings
for the number of times that the
BlackBerry Messaging Agent sends
SNMP trap messages when the
BlackBerry Messaging Agent
experiences a hung thread, create
a rule using conditions that are
appropriate for the changes that
you made to the registry settings.
7.
If you configured BlackBerry Messaging Agent high availability, in the Scope section, in the High Availability
Scope drop-down list, click one of the following options:
• To continue monitoring a BlackBerry® Enterprise Server component after a failover occurs, click Both
Primary/Active and Standby.
• To monitor a component of the primary BlackBerry Enterprise Server instance, click Primary/Active Only.
• To monitor a component of the standby BlackBerry Enterprise Server instance, click Standby only.
8.
Click Save.
9.
Click Save.
16
Steps
a.
In the If VALUE is drop-down list, click If change in VALUE is.
b.
In the less than drop-down list, click greater than.
c.
In the first field from the left, type 0.
d.
In the second field from the left, type 10.
e.
In the minute drop-down list, click minute.
f.
In the warning drop-down list, click the alarm severity for the rule.
Use the drop-down lists to specify the conditions of the rule.
Monitoring hung threads for the BlackBerry Messaging Agent
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