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Monitoring Guide
Receiving SNMP trap messages
You can configure the BlackBerry® Monitoring Service to receive SNMP trap messages from the BlackBerry®
Enterprise Server instances so that you can obtain information about the activity and connection status of the
BlackBerry Enterprise Server instances and components from the SNMP trap messages. SNMP trap messages are
listed in the messages area of the BlackBerry Monitoring Service console.
If the computer that hosts the BlackBerry Monitoring Service has multiple IP addresses, you can specify which IP
address receives SNMP trap messages. If you do not specify an IP address, and the computer that hosts the BlackBerry
Monitoring Service has multiple IP addresses, the BlackBerry Monitoring Service will check all of the IP addresses for
incoming SNMP trap messages. By default, if you do not provide an SNMP port number or SNMP community name,
the BlackBerry Monitoring Service uses port 162 and the community name "public" to receive SNMP trap messages.
Do not install a third-party SNMP trap viewer on the computer that hosts the BlackBerry Monitoring Service because
the BlackBerry Monitoring Service might not receive or display the SNMP trap messages.
Receive SNMP trap messages from BlackBerry Enterprise Server instances
Before you begin: You must configure the computers that host the BlackBerry® Enterprise Server instances to send
SNMP trap messages to the computer that hosts the BlackBerry Monitoring Service.
1.
In the BlackBerry Monitoring Service console, on the Configuration menu, expand Incoming traps.
2.
Click Manage traps.
3.
Click Edit configuration.
4.
Select the Trap listener enabled check box.
5.
To receive SNMP trap messages from a specific computer, perform the following actions:
• In the Trap IP field, type the IP address of the computer that you want to receive SNMP trap messages from.
• In the Trap port field, type the port number of the computer that you want to receive SNMP trap messages
from.
• In the Community field, type the community name of the computer that you want to receive SNMP trap
messages from.
6.
Click Save.
Receiving SNMP trap messages
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