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Monitoring Guide
Turn on monitoring for a BlackBerry Enterprise Server
If you turn on monitoring for a BlackBerry® Enterprise Server, the BlackBerry® Monitoring Service polls each
BlackBerry Enterprise Server component and retrieves SNMP data from the components. The BlackBerry® Monitoring
Service stores the SNMP data in a database and displays it in the BlackBerry Monitoring Service console.
Before you begin: To monitor a BlackBerry Enterprise Server in your organization's environment, make sure that you
have the SNMP port number and community name of the computer that hosts the BlackBerry Enterprise Server.
1.
In the BlackBerry Monitoring Service console, on the Configuration menu, expand Servers.
2.
Click Manage servers.
3.
In the list of SNMP servers, click the wrench icon beside the BlackBerry Enterprise Server that you want to
monitor.
4.
In the SNMP configuration section, in the appropriate fields, type the SNMP port number and community name
for the computer that hosts the BlackBerry Enterprise Server. The community name is case sensitive.
5.
Select the Turn on monitoring check box.
6.
Click Save.
Turn on monitoring for a non-SNMP server
If you turn on monitoring for a non-SNMP server, the BlackBerry® Monitoring Service retrieves data about the
BlackBerry Configuration Database from the BlackBerry Administration Service using the existing connection between
the BlackBerry Monitoring Service and BlackBerry Administration Service. The BlackBerry Monitoring Service stores
the data in a database and displays it in the BlackBerry Monitoring Service console.
1.
In the BlackBerry Monitoring Service console, on the Configuration menu, expand Servers.
2.
Click Manage servers.
3.
Click the wrench icon beside the non-SNMP server that you want to monitor.
4.
In the Configuration section, confirm that the Turn on monitoring check box is selected.
5.
Click Save.
Turn on monitoring for a BlackBerry Enterprise Server
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