Blackberry Enterprise Server Monitoring Solution; Blackberry Monitoring Service - Blackberry PRD-07630-011 - Enterprise Server - PC Manual

Monitoring Guide
BlackBerry Enterprise Server monitoring
solution

BlackBerry Monitoring Service

You can use the BlackBerry® Monitoring Service to monitor and troubleshoot issues with a BlackBerry® Enterprise
Server in your organization's environment and to monitor the activity of the BlackBerry device users that are
associated with a BlackBerry Enterprise Server.
The BlackBerry Monitoring Service monitors the BlackBerry Enterprise Server components. It polls each component
and retrieves SNMP data that it stores in a database and displays in the BlackBerry Monitoring Service console.
Feature
web-based administration console
BlackBerry device dashboard
monitoring of BlackBerry Enterprise
Server components
Description
You can use the BlackBerry Monitoring Service console to monitor a
BlackBerry Enterprise Server in your organization's environment by creating
thresholds that monitor the activity of BlackBerry Enterprise Server
components. You can configure the BlackBerry Monitoring Service to send
notification messages to contacts when a component's activity exceeds
levels that you specify as acceptable.
The BlackBerry Monitoring Service console provides configuration settings
and statistics that you can use to review BlackBerry Enterprise Server
activity.
You can use the BlackBerry device dashboard to access the BlackBerry
Monitoring Service from BlackBerry devices. You can view alarms,
messages, and the monitoring status of BlackBerry Enterprise Server
instances and BlackBerry Enterprise Server components.
The BlackBerry device dashboard is available for BlackBerry devices that are
running BlackBerry® Device Software version 4.5 or later.
The BlackBerry Monitoring Service can provide the following types of data:
• configuration settings, such as the component name, component
version, and computer name
• statistics such as CPU usage, memory usage, number of requests to
process, and number of processing threads
• BlackBerry® Client Access License information, such as the number of
used and available licenses
• high availability information, such as the status of components that are
configured for high availability
• policy information, such as the service books and IT policies that the
BlackBerry Enterprise Server sends to BlackBerry devices

BlackBerry Enterprise Server monitoring solution

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