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Monitoring Guide
Task
Locate a rule for a data attribute of
a BlackBerry device user.
2.
On the tab for the data attribute you want to delete a rule for, click the data attribute.
3.
In the Rule section, in the Actions column, click the trash can icon for the rule that you want to delete.
4.
Click Yes - delete the rule.
Changing the order that rules appear in the BlackBerry Monitoring Service
console
When you create multiple rules, the BlackBerry® Monitoring Service console lists the rules in the order that you
create them.
When the conditions of a rule are met, the BlackBerry Monitoring Service updates the alarm state of a threshold
with the alarm severity of the first rule that you create for the threshold. For example, if the rule generates an alarm
severity of warning, a yellow icon displays the alarm severity of warning in the BlackBerry Monitoring Service console
and the BlackBerry Monitoring Service generates a warning alarm. If you create a second rule for a threshold with
an alarm severity of critical, the BlackBerry Monitoring Service maintains the alarm severity of warning for the
threshold. To update the threshold with the alarm severity of critical (a red icon) , you can reorder the rules manually
so that the BlackBerry Monitoring Service processes the rule with the alarm severity of critical first.
Change the order of rules for a threshold
1.
Perform one of the following tasks:
Task
Locate a threshold for a data
attribute of a BlackBerry®
Enterprise Server component.
Locate a threshold for a data
attribute of a BlackBerry device
user.
2.
On the tab for the data attribute that you want to reorder rules for, click the data attribute.
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Steps
a.
In the BlackBerry Monitoring Service console, on the Monitoring
menu, expand Users.
b.
Click Monitor Users.
c.
Search for a user account.
d.
Click the display name for the user account.
Steps
a.
In the BlackBerry Monitoring Service console, on the Monitoring
menu, expand BlackBerry solution topology > BlackBerry domain
> Components.
b.
Expand a component.
c.
Click an instance of a component.
a.
In the BlackBerry Monitoring Service console, on the Monitoring
menu, expand Users.
b.
Click Monitor Users.
c.
Search for a user account.
d.
Click the display name of the user account.
Creating thresholds, rules, and alarms
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