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Monitoring Guide
Best practice
If you create an administrator account by assigning
permissions, assign specific permissions to the
administrator account so that the administrator can
search for BlackBerry device user accounts in the
BlackBerry Monitoring Service console.
For more information, see the BlackBerry Enterprise Server Administration Guide.
Overview of the BlackBerry Monitoring Service console
The BlackBerry® Monitoring Service console is a web-based administration tool that you can use to monitor
BlackBerry® Enterprise Server components and BlackBerry device users. The BlackBerry Enterprise Server installation
process provides you with the web address that you can use to access the BlackBerry Monitoring Service console.
For more information about the installation process, see the BlackBerry Enterprise Server Installation Guide.
The BlackBerry Monitoring Service console is divided into two panes.
Pane
tree view
view
Description
•
•
Consider the following guidelines :
•
•
•
If you do not assign the View a user and View a device
permissions, when you search the BlackBerry
Monitoring Service console for BlackBerry device user
accounts, the search does not return any results.
Description
The tree view pane displays the monitoring and configuration menus which
you can use to locate the BlackBerry Enterprise Server, component, or
BlackBerry device that you want to monitor or the notification message that
you want to configure.
In a BlackBerry Enterprise Server environment that is configured for high
availability, the monitoring menu in the tree view pane displays standby
components in italic.
The view pane displays configuration settings and statistics for components
and BlackBerry device users.
Overview of the BlackBerry Monitoring Service console
In the BlackBerry Administration Service, create a
group and assign the Monitoring System
Administrator or Monitoring View Administrator
role to the group.
Add administrator accounts to the group.
In the BlackBerry Administration Service, create an
administrator account by assigning permissions to
the administrator account.
Assign the View a user permission and select the All
groups option.
Assign the View a device permission and select the
All groups option.
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