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Monitoring Guide
Pane
BlackBerry device dashboard
You can use the BlackBerry® device dashboard to access the BlackBerry® Monitoring Service on BlackBerry devices
using the BlackBerry® Browser. You can use the BlackBerry device dashboard to view alarms, messages, and the
status of BlackBerry® Enterprise Server instances and BlackBerry Enterprise Server components. The BlackBerry
device dashboard is available for BlackBerry devices that are running BlackBerry® Device Software version 4.5 or
later.
To access the BlackBerry device dashboard, you must configure your BlackBerry device to use a direct TLS connection.
In the BlackBerry device options, on the Security Options menu, on the TLS screen, you must configure the TLS Default
setting to Handheld. After you configure the TLS Default setting, you can type the web address for the BlackBerry
Monitoring Service console into the BlackBerry Browser.
The format of the web address is https://<host>:8443/webconsole/app, where <host> is the FQDN of the computer
that hosts the BlackBerry Monitoring Service.
For BlackBerry devices that are running BlackBerry Device Software version 4.7 or later, on the BlackBerry Browser
menu, you must select the Page View option so that you can view the pages of the BlackBerry device dashboard in
the correct format.
You cannot view information about component connections such as the connections from the BlackBerry® Messaging
Agent to the BlackBerry Configuration Database on the BlackBerry device dashboard. You also cannot view index
entries and transactions for the BlackBerry Configuration Database.
10
Description
You can use the view pane to perform the following actions:
•
turn on the BlackBerry Monitoring Service for a BlackBerry Enterprise
Server
•
define thresholds that you can use to monitor the following
components: the BlackBerry Attachment Service, BlackBerry
Collaboration Service, BlackBerry Configuration Database, BlackBerry
Controller, BlackBerry Dispatcher, BlackBerry MDS Connection Service,
BlackBerry Messaging Agent, BlackBerry Policy Service, BlackBerry
Router, and BlackBerry Synchronization Service
•
define thresholds that you can use to monitor a BlackBerry device user
•
generate reports and graphs that show component activity
•
manage server maintenance windows and thresholds
•
create and manage contacts so that they can receive notification
messages about alarms
Overview of the BlackBerry Monitoring Service console
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