Nokia IP560 - Hard Disk Drive Based Installation Manual page 114

8
Troubleshooting
Do Not Get a Login Prompt—Error Messages Appear
Problem The IP560 is defective, or the file system on the IP560 is defective.
Solution Contact the Nokia customer support site listed in "Nokia Contact Information" on
page 3.
Note
Use the full installation procedure to install a new system. The new system completely
replaces the contents of the drive and might be needed to restore or reload an IP560. This
procedure erases any configuration database on the appliance. For information about how
to complete the full installation procedure, see the current release notes. The release notes
are located on the Nokia customer support Web site as listed in the "Nokia Contact
Information" on page 3.
Unable to Connect to Network Voyager Using the Ethernet Port, But
Console Access Works
Problem Using the wrong Ethernet cable.
Solution Use a crossover Ethernet cable if you are connecting directly to the computer. Use a
straight-through cable if you are connecting to a hub. For cabling information, see "Connecting
Network Interfaces" on page 42.
Problem Port is not configured as active.
Solution Use the CLI over the console connection to verify the interface configuration and fix
it if necessary.
Problem Host port configuration is incorrect.
Solution Use the CLI over the console connection to verify the interface configuration and fix
it if necessary.
Problem Wrong link speed.
Solution Use the CLI over the console connection to verify the interface configuration and fix
it if necessary.
Do Not See Interfaces that Should be Present
Problem Local IP560 ports do not appear.
Solution Your NIC, card carrier, or ADP module might be defective. Contact the appropriate
Nokia customer support site as listed in "Nokia Contact Information" on page 3.
114 IP560 Security Platform Installation Guide