Definitions Of Service Request Severity; Obtaining Additional Publications And Information - Cisco 7961G - IP Phone VoIP Administration Manual

Obtaining Additional Publications and Information

Definitions of Service Request Severity

Obtaining Additional Publications and Information
Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager
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To ensure that all service requests are reported in a standard format, Cisco has
established severity definitions.
Severity 1 (S1)—An existing network is "down" or there is a critical impact to
your business operations. You and Cisco will commit all necessary resources
around the clock to resolve the situation.
Severity 2 (S2)—Operation of an existing network is severely degraded, or
significant aspects of your business operations are negatively affected by
inadequate performance of Cisco products. You and Cisco will commit full-time
resources during normal business hours to resolve the situation.
Severity 3 (S3)—Operational performance of the network is impaired while most
business operations remain functional. You and Cisco will commit resources
during normal business hours to restore service to satisfactory levels.
Severity 4 (S4)—You require information or assistance with Cisco product
capabilities, installation, or configuration. There is little or no effect on your
business operations.
Information about Cisco products, technologies, and network solutions is
available from various online and printed sources.
The Cisco Online Subscription Center is the website where you can sign up
•
for a variety of Cisco e-mail newsletters and other communications. Create a
profile and then select the subscriptions that you would like to receive. To
visit the Cisco Online Subscription Center, go to this URL:
http://www.cisco.com/offer/subscribe
The Cisco Product Quick Reference Guide is a handy, compact reference tool
•
that includes brief product overviews, key features, sample part numbers, and
abbreviated technical specifications for many Cisco products that are sold
through channel partners. It is updated twice a year and includes the latest
Cisco channel product offerings. To order and find out more about the
Cisco Product Quick Reference Guide, go to this URL:
http://www.cisco.com/go/guide
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