Identifying Error Messages; Checking Network Connectivity; Verifying Tftp Server Settings - Cisco 7961G - IP Phone VoIP Administration Manual

Resolving Startup Problems

Identifying Error Messages

Checking Network Connectivity

Verifying TFTP Server Settings

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager
9-4
Creating a New Configuration File, page 9-7
•
Checking Network Connectivity, page 9-4
•
In addition, problems with security may prevent the phone from starting up
properly. See the "Troubleshooting Cisco Unified IP Phone Security" section on
page 9-12 for more information.
As the phone cycles through the startup process, you can access status messages
that might provide you with information about the cause of a problem. See the
"Status Messages Screen" section on page 7-4
status messages and for a list of potential errors, their explanations, and their
solutions.
If the network is down between the phone and the TFTP server or
Cisco Unified CallManager, the phone cannot start up properly. Ensure that the
network is currently running.
You can determine the IP address of the TFTP server used by the phone by
pressing the Settings button on the phone, choosing Network Configuration,
and scrolling to the TFTP Server 1 option.
If you have assigned a static IP address to the phone, you must manually enter a
setting for the TFTP Server 1 option. See the
section on page 4-7.
If you are using DHCP, the phone obtains the address for the TFTP server from
the DHCP server. Check the IP address configured in Option 150.
You can also enable the phone to use an alternate TFTP server. Such a setting is
particularly useful if the phone was recently moved from a from one location to
another. See the "Network Configuration Menu" section on page 4-7
instructions.
Chapter 9 Troubleshooting and Maintenance
for instructions about accessing
"Network Configuration Menu"
for
OL-11528-01