If The Problem Persists - Canon imageCLASS MF266dn II User Manual

If the Problem Persists

If the problem persists even after trying the troubleshooting methods, contact your dealer or service representative.
Do not disassemble or repair the machine yourself.
● Disassembling or repairing the machine yourself may void the warranty.
Checks Before Contacting Us
● Product name (MF269dw II / MF266dn II / MF264dw II)
● Dealer purchased from
● Details of the problem (such as operation details and their results)
● Serial number
How to Look Up the Serial Number
Touch Panel Model
on the control panel
5 Lines LCD Model
on the control panel
● You can also check this information using Remote UI from a computer.
Computer (Remote UI)(P. 397)
● You can also check this information on the label on the back of the machine.
Troubleshooting
[Device Status] [Serial Number]
[Device Status]
651
[Serial Number]
Managing the Machine from a
8Y8C-0FA