Page 1 MF269dw II / MF269dw VP II / MF267dw II / MF264dw II / MF262dw II User's Guide USRMA-7578-00 2022-10 en Copyright CANON INC. 2022...
Page 2: Table Of Contents
Contents About the Machine ............................2 ..............................3 Supported Functions ............................5 System Manager ID and PIN ......................... 6 Measures to Prevent Unauthorized Access ........................... 8 Names of Parts and Their Functions ................................9 Front Side ................................11 Back Side ................................
Page 3 ............................77 Setting IPv4 Addresses ............................81 Setting IPv6 Addresses ..................83 Configuring Your Machine for Your Network Environment ..................... 84 Manually Configuring the Ethernet Settings ............................85 Configuring DNS ............................88 Configuring SMB ............................90 Configuring WINS ............................91 Configuring SNMP ............................
Page 4 ..................176 Registering Destinations to the Address Book (Remote UI) ..................180 Registering Groups to the Address Book (Remote UI) ............................182 Specifying Destinations ....................... 183 Specifying Destinations (Address Book) ........................187 Specifying Destinations (Direct Input) ................... 188 Specifying Destinations (Address Book on a Mobile Device) ........................
Page 5 ..............338 Connecting a Mobile Device Directly to the Machine (Direct Connection) ..............341 Using a Dedicated Application to Print and Scan (Canon PRINT Business) ................342 Using AirPrint Application to Print and Scan Data and Send Faxes ..........................346 Printing from an Android Device ..................
Page 6 Security ................................349 ..................350 Setting the Department ID and PIN for the Administrator ............................353 Protecting the Network ............................354 Setting the Firewall ..........................357 Changing the Port Number ..............................358 Using a Proxy ................................ 360 Using TLS ............................. 362 Using IEEE 802.1X ......................
Page 7 Settings Menu Items ..........................427 ................................ 428 [Preferences] .............................. 430 [Display Settings] ............................. 434 [Timer/Energy Settings] ................................ 437 [Network] ..........................442 [Wireless LAN Settings] ............................444 [TCP/IP Settings] ............................451 [External Interface] ..............................452 [Accessibility] ............................. 454 [Volume Settings] ........................... 457 [Adjustment/Maintenance] ............................
Page 8 ..........................522 Cleaning inside the Machine ..........................525 Cleaning the Platen Glass ............................526 Cleaning the Feeder ..........................530 Cleaning the Fixing Assembly ............................531 Replacing Consumables ..........................532 Replacing the Toner Cartridge ..........................536 Replacing the Drum Cartridge ....................540 Checking the Remaining Amount of Consumables ............................
Page 9 ............................599 Printing and Copying ............................600 Cannot Print or Copy ......................... 601 Cannot Print (Wireless LAN) ..........................603 Cannot Print (Wired LAN) ........................605 Cannot Print (USB Connection) ........................606 Cannot Print (via Print Server) ..............................607 Printing Is Slow ................................
Page 10 About the Machine About the Machine About the Machine ............................2 ............................. 3 Supported Functions ..........................5 System Manager ID and PIN ......................6 Measures to Prevent Unauthorized Access ........................8 Names of Parts and Their Functions ................................. 9 Front Side ................................
Page 11: About The Machine
About the Machine About the Machine 8W0J-000 Before using the machine, check the basic information of the machine such as the supported functions, names of each part, and specifications of the functions. Also consider the management system of the machine and measures against security risks.
Page 12: Supported Functions
About the Machine Supported Functions 8W0J-001 User's Guide (this manual) describes all functions of the model series including the machine. Some of the functions listed in User's Guide may not be available depending on your model. Use the table below to see which functions are supported by your model.
Page 13 About the Machine ● For details about the types of available drivers, see the Canon website for your country or region, or see the supplied User Software CD-ROM/DVD-ROM. https://global.canon/en/support/...
Page 14: System Manager Id And Pin
About the Machine System Manager ID and PIN 8W0J-002 The machine has a System Manager Mode for viewing and changing important settings. When System Manager ID and System Manager PIN are set, only those users who know this information are able to log into System Manager Mode.
Page 15: Measures To Prevent Unauthorized Access
About the Machine Measures to Prevent Unauthorized Access 8W0J-003 Be sure to read this section before using the machine in a network environment. Printers and multifunction machines can provide various useful functions when connected to a network. However, because this also creates risks of unauthorized access and eavesdropping over the network, measures against security risks are essential.
Page 16 About the Machine You can require the user to enter the Remote UI Access PIN when using Remote UI. Setting the PIN to Use for Remote UI(P. 388) System Manager ID You can require the user to enter the System Manager ID and System Manager PIN, when changing any important settings.
Page 17: Names Of Parts And Their Functions
About the Machine Names of Parts and Their Functions 8W0J-004 Front Side Check these parts on the front when operating the machine. Front Side(P. 9) ● Use the control panel to operate the machine and configure the settings. Control Panel(P. 14) ●...
Page 18: Front Side
About the Machine Front Side 8W0J-005 MF269dw II / MF269dw VP II / MF267dw II / MF264dw II MF262dw II Feeder You can place two or more sheets of originals in the feeder. The placed originals are fed and scanned one by one automatically.
Page 19 About the Machine Lift handles Hold the lift handles when moving the machine. Power switch Turns the power of the machine ON and OFF. Turning ON and OFF the Machine(P. 110) Paper stopper Open the paper stopper to prevent paper from falling out of the output tray. Drawer Load paper you usually use into the Drawer.
Page 20: Back Side
About the Machine Back Side 8W0J-006 MF269dw II / MF269dw VP II / MF267dw II / MF264dw II The shapes of the feeder partly vary among the models of the machine. MF262dw II Back cover Open the back cover when a paper jam occurs inside the machine. Rating label This label shows the serial number, which is needed when making inquiries about the machine.
Page 21 About the Machine External telephone jack (EXT.) Connect a commercial telephone to this jack. MF264dw II is not equipped with this jack. Telephone line jack (LINE) Use the supplied telephone cord to connect the machine to the telephone line. MF264dw II is not equipped with this jack.
Page 22: Interior
About the Machine Interior 8W0J-007 Install the toner cartridge and the drum cartridge into the machine. Control panel Lift the toner cartridge or the drum cartridge from the slots when removing jammed paper in the interior or when replacing the toner cartridge or the drum cartridge. Replacing the Toner Cartridge(P.
Page 23: Control Panel
About the Machine Control Panel 8W0J-008 Use the control panel to operate the machine and configure the settings. When operating on the control panel, raise the control panel, as shown on the right. Control Panel (Touch Panel Model)(P. 14) Control Panel (5 Lines LCD Model)(P. 16) Control Panel (Touch Panel Model) Home key ( Displays the [Home] screen.
Page 24 About the Machine Display Displays the screens for operating the functions, usage, messages, and other information. This touch panel can be operated by directly touching the screen with your finger. Using the Control Panel(P. 116) Reset key ( Press to cancel the settings and restore the previously specified settings. Clear key ( Press to delete the entered numbers and text.
Page 25 About the Machine Symbol key ( Enter symbols. Entering Characters(P. 131) Uppercase/lowercase/numeric key ( Changes the character type. Control Panel (5 Lines LCD Model) Menu key ( Press to specify the settings of the machine, such as the network settings or system settings. Settings Menu Items(P.
Page 26 About the Machine ID Card Copy key ( Press to copy both sides of an ID card onto the same side of paper. Copying Both Sides of ID Cards onto One Sheet(P. 315) Display Displays the screens for operating the functions, usage, messages, and other information. Using the Control Panel(P.
Page 27 About the Machine Stop key ( Cancels printing and other operations. Energy Saver key ( Puts the machine into sleep mode to reduce power consumption. In the sleep mode, lights up yellow- green. Reducing Power Consumption (Sleep Mode)(P. 114) Scan -> PC key ( Press to send the scanned originals to the registered computer.
Page 28: 2-Sided Double Pass Feeder
About the Machine 2-Sided Double Pass Feeder 8W0J-009 This product is standard-equipped with the MF269dw II / MF269dw VP II. Slide guides Align the slide guides against the edges of the originals to properly place the original. Feeder cover Open the feeder cover when cleaning the inside of the feeder or clearing a paper jam inside the feeder. Original supply tray You can place two or more sheets of originals in the original supply tray.
Page 29: 1-Sided Feeder
About the Machine 1-Sided Feeder 8W0J-013 This product is standard-equipped with the MF267dw II / MF264dw II. Slide guides Align the slide guides against the edges of the originals to properly place the original. Feeder cover Open the feeder cover when cleaning the inside of the feeder or clearing a paper jam inside the feeder. Original supply tray You can place two or more sheets of originals in the original supply tray.
Page 30: Multi-Purpose Tray
About the Machine Multi-purpose Tray 8W0J-00A Load paper that you will temporarily use in the multi-purpose tray. Loading Paper in the Multi-purpose Tray(P. 146) Multi-Purpose tray Lower the multi-purpose tray when loading paper. Paper guides Align the paper guides against the edges of the paper to properly place the paper.
Page 31: Drawer
About the Machine Drawer 8W0J-00C Load paper that you usually use into the drawer. Loading Paper in the Drawer(P. 143) Paper guides Align the paper guides against the edges of the paper to properly place the paper.
Page 32: Usable Paper
About the Machine Usable Paper 8W0J-00E The sizes and types of paper that can be used on the machine are shown below. Usable Paper Sizes(P. 23) Usable Paper Types(P. 24) Unusable Paper(P. 25) ● Precautions must be taken when handling and storing paper. Precautions When Handling Paper(P.
Page 33 About the Machine Paper Size Drawer Multi-purpose Tray Automatic 2-sided Printing Foolscap/Folio Foolscap (Australia) Legal (India) 3x5inch Envelope No.10 (COM10) Envelope Monarch Envelope C5 Envelope DL Custom Paper Size Automatic 2-sided printing is available without replacing paper. Allows you to print received fax documents. Enables printing of reports and lists.
Page 34 About the Machine Paper Type Paper Weight Drawer Multi-purpose Automatic 2-sided Tray Printing Heavy 1 29 lb Bond to 32 lb Bond (106 g/m² to 120 g/m²) Heavy 2 33 lb Bond to 60 lb Cover (121 g/m² to 163 g/m²) 33 lb Bond to 60 lb Cover (121 g/m²...
Page 35: Precautions When Handling Paper
About the Machine Precautions When Handling Paper 8W0J-00F To prevent paper jams and other errors and ensure beautiful printing, you must take precautions when handling and storing paper. To maintain the quality of printed paper, pay attention when storing and gluing paper. ◼...
Page 36: Specifications
Specifications 8W0J-00H Specifications are subject to change for product improvement, and the contents may be updated depending on products released in the future. For details about product information, see the Canon website. https://global.canon/ Specifications of Main Unit Basic Specifications(P. 28) 2-Sided Double Pass Feeder Specifications(P.
Page 37: Basic Specifications
About the Machine Basic Specifications 8W0J-00J Type Desktop Color Supported Black and White Scan Resolution 600 dpi × 600 dpi Print Resolution 600 dpi × 600 dpi Number of Tones Copy Original Maximum: 8 1/2" x 11 3/4" (216.0 mm × 297.0 mm) Sheet/Book Copy Paper Size Maximum: 8 1/2"...
Page 38 About the Machine Multi-purpose Tray 1 sheet (17 lb Bond (64 g/m²), 21 lb Bond (80 g/m²)) Output Tray Output System and Output Capacity 100 sheets (20 lb Bond (75 g/m²)) Number of Continuous Copies 999 sheets Power supply AC 110 V - 127 V, 5.7 A, 60 Hz Maximum Power Consumption Power Consumption 1,140 W or less...
Page 39 About the Machine Usage Environment Temperature: 50 °F to 86 °F (10 °C to 30 °C) Humidity: 20% to 80% RH (no condensation) May vary depending the usage environment and usage conditions. Copy/print speeds are measured based on internal testing using Letter size paper copied/printed with 100% copy/ print ratio to original on one-sided paper.
Page 40: 2-Sided Double Pass Feeder Specifications
About the Machine 2-Sided Double Pass Feeder Specifications 8W0J-00K Feeder Type Automatic 2-sided Document Feeder Original Size Original Size and Type Maximum: 8 1/2" x 14" (216.0 mm x 356.0 mm) Minimum: 5 7/8" x 4 1/8" (148.0 mm x 105.0 mm) Original Weight Multiple sheets: 13 lb Bond to 28 lb Bond (50 g/m²...
Page 41: 1-Sided Feeder Specifications
About the Machine 1-Sided Feeder Specifications 8W0J-014 Feeder Type Automatic Document Feeder Original Size Original Size and Type Maximum: 8 1/2" x 14" (216.0 mm x 356.0 mm) Minimum: 5 7/8" x 4 1/8" (148.0 mm x 105.0 mm) Original Weight Multiple sheets: 13 lb Bond to 28 lb Bond (50 g/m²...
Page 42: Print Specifications
About the Machine Print Specifications 8W0J-00L UFR II Printer Function(P. 33) PCL Printer Function(P. 33) UFR II Printer Function Type Internal Print Size Usable Paper(P. 23) Continuous Print Speed Same as "Continuous Copy Speed" for main unit Basic Specifications(P. 28) Resolution Data Processing 1,200 dpi ×...
Page 43 About the Machine 1,200 dpi x 1,200 dpi, 600 dpi x 600 dpi Page Description Language (PDL) PCL6, PCL5 Protocol Supported TCP/IP: LPD, Port9100, IPP, IPPS, WSD Resident Fonts 45 Roman, 10 Bitmap fonts Interface USB 2.0 Hi-Speed Wired LAN 10Base-T, 100Base-TX (IEEE 802.3 compliant) Wireless LAN IEEE 802.11b, IEEE 802.11g, IEEE 802.11n...
Page 44: Scan Specifications
About the Machine Scan Specifications 8W0J-00R Type Color Scanner Original Scan Size Platen Glass Same as "Copy Original" for main unit Basic Specifications(P. 28) Feeder Same as "Original Size and Type" for feeder 2-Sided Double Pass Feeder Specifications(P. 31) 1-Sided Feeder Specifications(P. 32) Resolution (Maximum) 600 dpi ×...
Page 45: Fax Specifications
1,700 Ω. In this case, contact your dealer or service representative. Pels stands for picture elements (pixels). With Automatic Fallback function. Value obtained with Canon original test sheet of A4 size, standard ECM (JBIG) transmission.
Page 46: Network Specifications
About the Machine Network Specifications 8W0J-00U ◼ Common Protocol Supported TCP/IP Frame type: Ethernet II Print applications: LPD, Raw, IPP, IPPS, WSD, Mopria, AirPrint, Windows10 Mobile Print, Windows11 Mobile Print ◼ Wired LAN Interface 10BASE-T, 100BASE-TX shared (RJ-45) ◼ Wireless LAN Standard IEEE 802.11b, IEEE 802.11g, IEEE 802.11n Transmission Method...
Page 47: Security And Management Function Specifications
About the Machine Security and Management Function Specifications 8W0J-00W Firewall(P. 38) Keys and Certificates(P. 38) Definition of "Weak Encryption"(P. 39) TLS(P. 39) Firewall ● Up to 16 IP addresses (or ranges of IP addresses) can be specified for both IPv4 and IPv6. ●...
Page 48 About the Machine Certificate signature algorithm RSA: SHA-256, SHA-384 , SHA-512 ECDSA: SHA-256, SHA-384, SHA-512 Requirements for the certificate contained in a key are pursuant to CA certificates. Certificates of more than 2 MB cannot be registered. SHA384-RSA and SHA512-RSA are available only when the RSA key length is 1024 bits or more. ●...
Page 49 About the Machine Algorithm TLS Version TLS 1.3 TLS 1.2 TLS 1.1 TLS 1.0 AES-CBC (256bit) AES-CBC (128bit) AES-GCM (256bit) AES-GCM (128bit) 3DES-CBC CHACHA20-POLY1305 Key Exchange Algorithm ECDHE X25519 Signature Algorithm ECDSA HMAC Algorithm SHA1 SHA256 SHA384...
Page 50: Supported Environment
About the Machine Supported Environment 8W0J-00X Operating Environment(P. 41) Supported Software and Servers(P. 41) Operating Environment System Environment for WSD Scan Windows 8.1 Windows 10 Windows 11 Operating Conditions of Send Function Setting Tool Microsoft Edge Google Chrome AirPrint Operating Environment Using AirPrint Application to Print and Scan Data and Send Faxes(P.
Page 51 About the Machine E-mail Receiving Server Software Microsoft Exchange Server 2013 Microsoft Exchange Server 2016 Microsoft Exchange Server 2019 Sendmail 8.15.2 File Servers Available for File Transmission Windows 8.1 Windows 10 Windows 11 Windows Server 2012 / Windows Server 2012 R2 Windows Server 2016 Windows Server 2019 Windows Server 2022...
Page 52: Recommended Functions
Digitizing Documents(P. 44) Cost Savings(P. 45) Making Operations More Efficient(P. 46) Canon strives to be environmentally and energy conscious in all aspects of its operations. Click here to learn about the ways in which Canon is helping to protect the environment.
Page 53: Digitizing Documents
About the Machine Digitizing Documents 8W0J-010 By digitizing paper documents, you do not have to worry about storage space and documents deteriorating, and you can view and use these documents on a computer or mobile device. Scanning Paper Documents You can use the scan function to scan documents and photos into data that can be saved and sent.
Page 54: Cost Savings
About the Machine Cost Savings 8W0J-011 This machine can help you save costs on paper, power, and fax communication. Saving Paper Saving Paper When Printing You can print on both sides of the paper, and print multiple pages on one sheet of paper.
Page 55: Making Operations More Efficient
About the Machine Making Operations More Efficient 8W0J-012 You can print and share data even in an environment where a computer cannot be used. In addition, you can use the job logs and customize the control panel to make operations more efficient and reduce the amount of time using the machine.
Page 56 About the Machine Through the toner replenishment service, new toner cartridges are automatically delivered to you before your existing toner cartridge is used up. * Use of the toner replenishment service requires prior registration with select retailers. This service is only available in certain countries.
Page 57 Setting Up Setting Up Setting Up ................................49 ............. 50 Configuring the Default Settings (Setup Guide) (Touch Panel Model) ............... 53 Configuring the Default Settings (Setup Guide) (5 Lines LCD Model) ............................56 Setting Up the Network ........................58 Selecting Wired or Wireless LAN ..........................
Page 58: Setting Up
Setting Up Setting Up 8W0J-015 After installing the machine, configure the required settings to enable use of the functions by performing the following steps. Steps 1 to 3 are the machine settings. Step 4 is the setting for using the machine from a computer. Configure this setting for each computer using the machine.
Page 59: Configuring The Default Settings (Setup Guide) (Touch Panel Model)
Setting Up Configuring the Default Settings (Setup Guide) (Touch Panel Model) 8W0J-016 When you turn ON the machine for the first time, the screen (Setup Guide) for setting the items required for using the machine is displayed. Configure the settings using the procedure below by following the instructions on the screen. Step 1: Setting the Display Language and Country or Region(P.
Page 60 Setting Up On the [Time Zone] screen, select your time zone. Set the time zone (UTC ) and Daylight Saving Time according to the region where this machine is installed. *1 The UTC (Coordinated Universal Time) is a coordinated universal time that is standard for all parts of the world.
Page 61 Setting Up ➠ When the connection to the wireless LAN is completed, the Toner Replenishment Service confirmation screen is displayed. Depending on your wireless LAN router, the connection type and security standards may vary. Check for a connection type and security standard that are supported by both the wireless LAN router and the machine, and then establish a connection according to the connection type.
Page 62: Configuring The Default Settings (Setup Guide) (5 Lines Lcd Model)
Setting Up Configuring the Default Settings (Setup Guide) (5 Lines LCD Model) 8W0J-017 When you turn ON the machine for the first time, the screen (Setup Guide) for setting the items required for using the machine is displayed. Configure the settings using the procedure below by following the instructions on the screen. Step 1: Setting the Display Language and Country or Region(P.
Page 63 Setting Up On the [Time Zone] screen, select your time zone and press Set the time zone (UTC ) and Daylight Saving Time according to the region where this machine is installed. *1 The UTC (Coordinated Universal Time) is a coordinated universal time that is standard for all parts of the world.
Page 64 Setting Up Select the Wireless LAN connection type, and connect to the Wireless LAN. ➠ When the connection to the wireless LAN is completed, the Toner Replenishment Service confirmation screen is displayed. Depending on your wireless LAN router, the connection type and security standards may vary. Check for a connection type and security standard that are supported by both the wireless LAN router and the machine, and then establish a connection according to the connection type.
Page 65: Setting Up The Network
Setting Up Setting Up the Network 8W0J-018 To operate the machine from a computer or to connect to a server, you must connect the machine to a network. Use the procedure below to connect the machine to a network and configure the settings of the machine according to the network environment.
Page 66 Setting Up Configuring Your Machine for Your Network Environment(P. 83) * You cannot use the control panel to configure some of the settings. It is recommended that you configure the settings using Remote UI in Step 3 ◼ Checks after Configuring the Network Settings Check that the machine is properly connected to the network.
Page 67: Selecting Wired Or Wireless Lan
When Switching between Wired and Wireless LAN ● Any installed drivers must be uninstalled and then reinstalled. For details about uninstalling and installing drivers, see the driver manual at the online manual site. https://oip.manual.canon/ 5 Lines LCD Model Press On the control panel.
Page 68 Connecting to a Wireless LAN(P. 61) When Switching between Wired and Wireless LAN ● Any installed drivers must be uninstalled and then reinstalled. For details about uninstalling and installing drivers, see the driver manual at the online manual site. https://oip.manual.canon/...
Page 69: Connecting To A Wired Lan
Setting Up Connecting to a Wired LAN 8W0J-01A Connect a computer to the machine via a router. Use an Ethernet cable to connect the machine to the router. Connect an Ethernet cable to the machine and router. Insert the connector all the way into the port until it clicks in place. Wait a few minutes.
Page 70: Connecting To A Wireless Lan
Setting Up Connecting to a Wireless LAN 8W0J-01C Connect a computer to the machine via a wireless LAN router (access point). Depending on your wireless LAN router, the connection type and security standards may vary. Check for a connection type and security standard that are supported by both the wireless LAN router and the machine, and then establish a connection according to the connection type.
Page 71 Setting Up Access Point Setup Method Search for the wireless LAN router from the machine, and enter the network key manually to connect. Connecting to a Wireless LAN by Searching for a Router (Access Point Setup Method)(P. 69) When you connect with the access point setup method, the following authentication and encryption methods are set: ●...
Page 72 Setting Up ● Shared Key Encryption for WPA/WPA2 ● TKIP ● AES-CCMP ● IEEE 802.1X Authentication...
Page 73: Connecting To A Wireless Lan By Using The Router Button (Push Button Mode)
Setting Up Connecting to a Wireless LAN by Using the Router Button (Push Button Mode) 8W0J-01E If your wireless LAN router supports WPS push button mode, you can easily set up a connection simply by using the control panel of the machine and the button on the wireless LAN router. Administrator privileges are required to connect to a wireless LAN.
Page 74 Setting Up If an Error Message Appears during Operation and a Connection Cannot Be Established ● Press [Close], and repeat the procedure starting from Step 2. 5 Lines LCD Model On the control panel, select [Wireless LAN Set.] in the [Home] screen and press [Home] Screen(P.
Page 75: Connecting To A Wireless Lan By Entering A Pin Code (Wps Pin Code Mode)
Setting Up Connecting to a Wireless LAN by Entering a PIN Code (WPS PIN Code Mode) 8W0J-01F When the wireless LAN router supports WPS PIN code mode, you can establish a connection by registering a PIN code generated on the machine to the wireless LAN router. Use a computer to register the PIN code. Administrator privileges are required to connect to a wireless LAN.
Page 76 Setting Up When [Connected.] appears on the control panel, wait a few minutes. ➠ When the machine is connected to the wireless LAN, [ ] appears on the [Home] screen and screen of each function. By default, an IP address is set automatically. To use a specific IP address, set this manually.
Page 77 Setting Up Access the wireless LAN router from a computer, and register the WPS PIN code to the router. When [Connected.] appears on the control panel, wait a few minutes. ➠ When the machine is connected to the wireless LAN, [ ] appears on the [Home] screen.
Page 78: Connecting To A Wireless Lan By Searching For A Router (Access Point Setup Method)
Setting Up Connecting to a Wireless LAN by Searching for a Router (Access Point Setup Method) 8W0J-01H Search for a wireless LAN router (access point) to which to connect, and enter the network key. When you connect with the access point setup method, the following authentication and encryption methods are set: ●...
Page 79 Setting Up When selecting the SSID of the wireless LAN router supporting WPA-EAP or WPA2-EAP for the security standard, the message [IEEE 802.1X Settings values will be applied to connect.] appears. Press [OK], and proceed to Step 4. If you cannot find the wireless LAN router to which you want to connect, check that the router is discoverable.
Page 80 Setting Up Select the SSID of the wireless LAN to which you want to connect, and press ➠ The Network Key input screen is displayed. When selecting the SSID of the wireless LAN router supporting WPA-EAP or WPA2-EAP for the security standard, the message [IEEE 802.1X Settings values will be applied to connect.] appears.
Page 81: Connecting To A Wireless Lan By Setting The Details (Manual Setup Method)
Setting Up Connecting to a Wireless LAN by Setting the Details (Manual Setup Method) 8W0J-01J You can connect to a wireless LAN router by manually entering all information of the router such as the SSID, network key, and security settings. Administrator privileges are required to connect to a wireless LAN.
Page 82 Setting Up ➠ The [802.11 Authentication] screen is displayed. Select the authentication method. [Open System] Uses open authentication. * When you select this authentication method, an authentication error occurs when connected to a wireless LAN router that uses a shared key. The machine setting changes to [Shared Key] at this time, and an attempt to reconnect to the router is made.
Page 83 Setting Up Wait a few minutes. ➠ When the machine is connected to the wireless LAN, [ ] appears on the [Home] screen and screen of each function. By default, an IP address is set automatically. To use a specific IP address, set this manually. Setting IPv4 Addresses(P.
Page 84 Setting Up Select the security standard, and set the authentication and encryption. When using WEP Select [WEP] and press ➠ The [802.11 Authentication] screen is displayed. Select the authentication method. [Open System] Uses open authentication. * When you select this authentication method, an authentication error occurs when connected to a wireless LAN router that uses a shared key.
Page 85 Setting Up When Not Using a Security Standard Select [None] and press Check the message, and select [Yes] and press ➠ If the machine is correctly connected to the network, [Connected.] appears. Wait a few minutes. ➠ When the machine is connected to the wireless LAN, [ ] appears on the [Home] screen.
Page 86: Setting Ipv4 Addresses
Setting Up Setting IPv4 Addresses 8W0J-01K The machine's IPv4 address can either be assigned automatically using DHCP or entered manually. By default, the IPv4 address is set automatically when connected to a wired or wireless LAN, but you can set it or change it manually according to your usage environment and purpose.
Page 87 In macOS, you must re-register the machine on the Mac. For details about registering the machine, see the manual of the driver at the online manual site. https://oip.manual.canon/ * If you are using DHCP to automatically obtain the IP address of the machine, the IP address may be changed automatically.
Page 88 Setting Up Press [Preferences] [Network] [TCP/IP Settings] [IPv4 Settings] [IP Address Settings] If the login screen appears, enter the System Manager ID and PIN, and then select [<Log In>] and press Logging In to the Machine(P. 137) Set the IP address. When Manually Setting the IP Address Select [Auto Acquire] and press ➠...
Page 89 In macOS, you must re-register the machine on the Mac. For details about registering the machine, see the manual of the driver at the online manual site. https://oip.manual.canon/ * If you are using DHCP to automatically obtain the IP address of the machine, the IP address may be changed...
Page 90: Setting Ipv6 Addresses
Setting Up Setting IPv6 Addresses 8W0J-01L In an IPv6 environment, you can set the following IPv6 addresses and use them at the same time. ● Link-Local Address An address that can only be used within the same link. It cannot be used to communicate with devices beyond a router.
Page 91 Setting Up When Using a Stateless Address Select the [Use Stateless Address] checkbox. When Using a Manual Address Select the [Use Manual Address] checkbox, and enter the IP address, prefix length, and default router address. * You cannot enter a multicast address (address starting with "ff"). When Using a Stateful Address Select the [Use DHCPv6] checkbox.
Page 92: Configuring Your Machine For Your Network Environment
Setting Up Configuring Your Machine for Your Network Environment 8W0J-01R The size and configuration of a network vary depending on the purpose and usage. The machine is equipped with a variety of technologies to support many environments. Configure the settings of the machine according to your network environment, as needed. Manually Configuring the Ethernet Settings(P.
Page 93: Manually Configuring The Ethernet Settings
Setting Up Manually Configuring the Ethernet Settings 8W0J-01S By default, when the machine connects to a wired LAN, the Ethernet communication mode and Ethernet type are detected automatically, and these can be used without changes. Depending on the usage environment, you may have to change the Ethernet settings to suit the settings of peripheral devices.
Page 94: Configuring Dns
Setting Up Configuring DNS 8W0J-01U When using the machine in an environment with Domain Name System (DNS), configure the DNS server information and DHCP option settings. In an environment without DNS, you can configure multicast DNS (mDNS) to use the DNS function. mDNS is used by Bonjour and other software.
Page 95 Setting Up Obtains a POP3 server address (Option 70) from the DHCP server. * This setting is available only for MF269dw II / MF269dw VP II / MF267dw II. In [DNS Settings], set the DNS server information. ● For details about the setting information, contact your provider or network administrator. You can also refer to the computer settings.
Page 96 Setting Up Click [OK]. Restart the machine. Restarting the Machine(P. 113) ➠ The settings are applied.
Page 97: Configuring Smb
Setting Up Configuring SMB 8W0J-01W This machine uses the Server Message Block (SMB) communication protocol to save scanned data to a shared folder, for example. Depending on the network environment, you may have to set the computer name and workgroup name of the machine, and configure the SMB client information when connecting to an SMB server.
Page 98 Setting Up Log in to Remote UI in System Manager Mode. Starting Remote UI(P. 399) On the Portal page of Remote UI, click [Settings/Registration]. Portal Page of Remote UI(P. 401) Click [Network Settings] [SMB Client Settings] [Edit]. ➠ The [Edit SMB Client Settings] screen is displayed. Configure the settings when connecting to an SMB server, and click [OK].
Page 99: Configuring Wins
Setting Up Configuring WINS 8W0J-01X When using the machine in a network environment that uses both NetBIOS and TCP/IP, configure Windows Internet Name Service (WINS) to convert the NetBIOS name to an IP address. To enable WINS, specify the WINS server. WINS cannot be used in an IPv6 environment. This section describes how to configure the settings using Remote UI from a computer.
Page 100: Configuring Snmp
Setting Up Configuring SNMP 8W0J-01Y Simple Network Management Protocol (SNMP) is a protocol for monitoring and controlling communication devices in a network by accessing a Management Information Base (MIB). Configure these settings according to the purpose of use and environment of the machine. The machine supports SNMPv1 and SNMPv3.
Page 101 MIB Access Permission. Enter the community name using single-byte alphanumeric characters. To Configure a Dedicated Community Dedicated Community is a preset community for Canon Device Management software. To use Dedicated Community, select the [Use Dedicated Community] checkbox, and configure MIB Access Permission.
Page 102 Setting Up In [Printer Management Information Acquisition Settings], select whether to obtain the printer management information. To regularly obtain printer management information from the machine, such as protocols and ports, select the [Acquire Printer Management Information from Host] checkbox. Click [OK]. Restart the machine.
Page 103: Configuring Sntp
Setting Up Configuring SNTP 8W0J-020 To obtain time information from the time server on the network, configure Simple Network Time Protocol (SNTP). When SNTP is configured, the time server is checked at specified intervals to adjust the time and maintain the correct time on the machine.
Page 104 Setting Up Testing Communication with the NTP or SNTP Server ● Test communication using the following procedure: If the machine is correctly communicating with the server, [OK] appears in [NTP Server Check Result]. Log in to Remote UI in System Manager Mode click [Settings/Registration] [Network Settings] [SNTP Settings]...
Page 105: Checking The Network Status And Settings
Setting Up Checking the Network Status and Settings 8W0J-021 You can perform a connection test with devices in the network to check whether the machine is correctly connected to the network. The IP address of the machine and the MAC address information are needed to use Remote UI and configure the firewall settings.
Page 106 Setting Up Enter the IPv4 address of a network device, and press [Apply]. ➠ If the machine is correctly connected to the network, [Received response from host.] appears. ◼ 5 Lines LCD Model Required Preparations ● Prepare the IPv4 address of a device in the network to which you want to connect and keep it close by. Press on the control panel.
Page 107 Setting Up ➠ The settings of the selected item are displayed. ◼ 5 Lines LCD Model Press on the control panel. ➠ The [Status Monitor] screen is displayed. Press [Network Information] [IPv4] or [IPv6] Select the item you want to view and press ➠...
Page 108 Setting Up View the MAC address. ◼ 5 Lines LCD Model Press on the control panel. [Home] Screen(P. 120) Press [Preferences] [Network] [Ethernet Driver Settings] If the login screen appears, enter the System Manager ID and PIN, and then select [<Log In>] and press Logging In to the Machine(P.
Page 109 Setting Up Press [Connection Settings] [Connection Information]. Select the item you want to view. ➠ The MAC address and the settings of the selected item are displayed. Viewing Information with the [Status Monitor] Screen ● You can also view the wireless LAN status and error information with the following procedure: on the control panel [Network Information] [Network Connection Method]...
Page 110 Setting Up Viewing Information with the [Status Monitor] Screen ● You can also view the wireless LAN status and error information with the following procedure: on the control panel [Network Information] [Network Connection Method] [Connection Information]...
Page 111: Configuring The Fax Settings (Fax Setup Guide)
Setting Up Configuring the Fax Settings (Fax Setup Guide) 8W0J-022 When you press [Fax] in the [Home] screen on the control panel for the first time, the screen (Fax Setup Guide) for setting the items so as to use the fax is displayed. Configure the fax settings using the procedure below by following the instructions on the screen.
Page 112 Setting Up Step 3: Setting the RX Mode Answer the questions on the screen to select the proper RX mode. On the RX Mode settings screen, press [Next]. Answer the questions displayed on the screen by pressing [Yes] or [No]. ➠...
Page 113 Setting Up ● You can also configure the setting to receive faxes automatically after the machine rings for a certain period of time. [Switch to Auto RX](P. 502) Press [Apply]. ➠ The [Connect Telephone Line] screen is displayed. Step 4: Connecting to Telephone Line Use the supplied telephone cord to connect the machine to the telephone line.
Page 114 Setting Up Making an Alert Sound When the Handset Is Not Properly Set on the Cradle ● You can select whether the machine makes an alert sound when the handset of a telephone connected to the machine is not properly set on the cradle. Log in to Remote UI [Settings/Registration] [TX Settings]...
Page 115: Installing Software And Drivers To The Computer
Install the related software and drivers to the computer that will use the functions of the machine, such as printing, remote scanning, and PC faxing. Installation Procedure Check the operating environment via the Canon website for your country/region, and download and install the latest software and drivers. https://global.canon/en/support/ * If the machine is supplied with a CD/DVD-ROM, you can also use this to install the software and drivers.
Page 116 Basic Operations Basic Operations Basic Operations ............................109 ........................110 Turning ON and OFF the Machine ..........................111 Turning ON the Machine ..........................112 Turning OFF the Machine ..........................113 Restarting the Machine ....................114 Reducing Power Consumption (Sleep Mode) ............................
Page 117 Basic Operations ......................183 Specifying Destinations (Address Book) ......................187 Specifying Destinations (Direct Input) ................. 188 Specifying Destinations (Address Book on a Mobile Device) ......................189 Specifying Destinations (TX Job Log) ......................... 190 Changing the Default Settings ................193 Adjusting the Volume (For Models with a Fax Function) ..........................
Page 118: Basic Operations
Basic Operations Basic Operations 8W0J-024 This chapter describes the basic operations common to all functions of the machine and how to understand the screen layout. Managing and Saving Power You can turn OFF the power to conserve energy or when cleaning and restart the machine to apply the settings.
Page 119: Turning On And Off The Machine
Basic Operations Turning ON and OFF the Machine 8W0J-025 Be sure to use the power switch to manually turn ON the power of the machine. Turning ON the Machine(P. 111) Turning OFF the Machine(P. 112) Restarting the Machine(P. 113)
Page 120: Turning On The Machine
Basic Operations Turning ON the Machine 8W0J-026 To turn ON the machine, press the power switch on the front. Make sure that the power plug is inserted into a power outlet. Press the power switch. ➠ The start screen is displayed on the control panel. Changing the Screen that Appears at Startup ●...
Page 121: Turning Off The Machine
Basic Operations Turning OFF the Machine 8W0J-027 Press the power switch on the front side of the machine to turn OFF the machine. When you turn OFF the machine, the data that is waiting to be printed will be erased. ●...
Page 122: Restarting The Machine
Basic Operations Restarting the Machine 8W0J-028 When you make changes to the settings of the machine, you may have to restart the machine to apply the changes depending on the setting. When you change the settings using either the control panel or Remote UI, you can restart the machine using the power switch.
Page 123: Reducing Power Consumption (Sleep Mode)
Basic Operations Reducing Power Consumption (Sleep Mode) 8W0J-029 Sleep mode reduces power consumption by pausing certain operations inside the machine. On the control panel, press to enter sleep mode. Control Panel(P. 14) When the machine is in sleep mode, lights yellow-green. ◼...
Page 124 Basic Operations Press if the machine will not be used for a long period of time, such as overnight ● Put the machine into sleep mode as a safety precaution. ● The machine does not enter sleep mode in the following cases: - When the processing/data indicator on the control panel is lit or blinking Control Panel(P.
Page 125: Using The Control Panel
Basic Operations Using the Control Panel 8W0J-02A Use the control panel to change the settings of the machine and use the scan, copy, and other functions. Main Instructions Check how to use the buttons and items displayed on the control panel, how to enter text, and how to display the various screens.
Page 126: Screens Displayed On The Control Panel
Basic Operations Screens Displayed on the Control Panel 8W0J-02C The following are the main screens of the control panel. [Home] Screen This screen is displayed when you press (Home key) on the control panel. By default, the [Home] screen is displayed after the power is turned ON and immediately after the startup screen closes. [Home] Screen(P.
Page 127 Basic Operations To ensure quality printing and prevent paper jams, the paper size and type must be set correctly according to the loaded paper. Specifying the Paper Size and Type(P. 152) Touch Panel Model 5 Lines LCD Model Message Display Messages are displayed on the screen when errors occur and the machine is out of paper or toner in the toner cartridge.
Page 128 Basic Operations Changing the Screen Display ● You can change the control panel display such as by changing the display language and units, and show or hide messages. [Display Settings](P. 430) ● You can invert screen colors and adjust the contrast to make the screen easier to view. [Accessibility] (P.
Page 129: Screens Displayed On The Control Panel
Basic Operations [Home] Screen 8W0J-02E This screen is displayed when you press (Home key) on the control panel. Touch Panel Model(P. 120) 5 Lines LCD Model(P. 122) Touch Panel Model Buttons corresponding to the functions or settings are displayed on the screen. Pressing [ ] or [ ] changes the displayed buttons of functions or settings.
Page 130 Basic Operations [Menu] Configure the various settings of the machine. Settings Menu Items(P. 427) [Paper Set.] Set the paper size and type to use, and register frequently used paper. Specifying the Paper Size and Type(P. 152) [Scan -> PC1] / [Scan -> PC2] Use a registered scan setting.
Page 131 Basic Operations [Update Firmware] Updates the firmware via the Internet. Updating the Firmware (Touch Panel Model)(P. 416) [Wireless LAN Set.] Connects a computer to the machine via a wireless LAN router (access point). Connecting to a Wireless LAN by Searching for a Router (Access Point Setup Method)(P. 69) [Toner Deliv.
Page 132 Basic Operations [Passport Copy] Copies multiple passports onto one sheet of paper. Copying Multiple Passports onto One Sheet(P. 319) [Mobile Portal] Connect mobile devices to the machine. Connecting a Mobile Device to the Machine(P. 336) [Display Order (Home)] You can change the display order of the items on the [Home] screen. Customizing the [Home] Screen(P.
Page 133: Screens Displayed On The Control Panel
Basic Operations [Status Monitor] Screen 8W0J-02F This screen is displayed when you press on the control panel. Use this screen to check the information of the machine, usage and logs, network settings, and error information. Touch Panel Model(P. 124) 5 Lines LCD Model(P. 125) Touch Panel Model [IPv4] Displays the IPv4 address of the machine by default.
Page 134 Basic Operations Displays the status and log of sent and saved scanned data and faxes. Checking the Send and Save Status and Log of Scanned Data (Touch Panel Model)(P. 263) Checking Sent and Received Faxes(P. 293) [RX Job] Displays the status and log of received faxes. Checking Sent and Received Faxes(P.
Page 135 Basic Operations [Version Information] Displays the firmware version information of the machine. [Serial Number] Displays the serial number of the machine. [Copy/Print Job] Displays the copy or print processing status and log. Checking the Copy Status(P. 325) Viewing the Print Job Status and Log(P. 223) [Network Information] [IPv4] Check the IPv4 address and other settings.
Page 136: How To Operate The Control Panel (Touch Panel Model)
Basic Operations How to Operate the Control Panel (Touch Panel Model) 8W0J-02H The control panel uses a touchscreen. Directly touch your finger to the buttons and items displayed on the screen to operate them. Basic Touchscreen Operations (Tapping and Dragging)(P. 127) Selecting Items(P.
Page 137 Basic Operations To Cancel a Selection Drag your fingertip touching the screen away from the selected item or button and release it. To Return to the Previous Screen Press on the control panel. Scrolling the Screen When a scroll bar is displayed, this means that there are some items or information which are not displayed on the screen.
Page 138: How To Operate The Control Panel (5 Lines Lcd Model)
Basic Operations How to Operate the Control Panel (5 Lines LCD Model) 8W0J-02J Use the keys on the control panel to set the various functions and check the settings. Scrolling the Screen(P. 129) Moving to the Next or Previous Screen(P. 129) Confirming a Selected Item(P.
Page 139 Basic Operations...
Page 140: Entering Characters
Basic Operations Entering Characters 8W0J-02K Enter alphanumeric characters using the numeric keys on the control panel. Entering Characters Using the Control Panel (Touch Panel Model)(P. 131) Entering Characters Using the Control Panel (5 Lines LCD Model)(P. 132) Entering Characters Using the Control Panel (Touch Panel Model) You can enter letters, numbers, and symbols using the control panel.
Page 141 Basic Operations PQRS pqrs WXYZ wxyz (Not available) (space) - . * # ! " , ; : ^ ` _ = / | ' ? $ @ % & + \ ~ ( ) [ ] { } < > (Not available) Deleting Characters Press to delete one character.
Page 142 Basic Operations Changing the Character Type Press to change the character type in the order of uppercase letters (A), lowercase letters (a), and numbers (12). You can also press [Entry Mode] to select the character type. You cannot change the character type for items whose character type is limited. Entering Characters, Spaces, and Symbols Enter characters and symbols using the numeric keys.
Page 143 Basic Operations WXYZ wxyz (Not available) (space) -.*#!",;:^`_=/|'?$@%&+\~()[]{}<> (Not available) Deleting Characters Press to delete one character. Press and hold to continuously delete characters. Moving the Cursor Press Entering Numbers Press . You can also use the numeric keys to enter numbers when is displayed on the screen.
Page 144: Customizing The [Home] Screen
Basic Operations Customizing the [Home] Screen 8W0J-02L You can quickly select frequently used functions from the [Home] screen of the control panel. Rearranging the Buttons (Touch Panel Model)(P. 135) Inserting a Blank (Touch Panel Model)(P. 135) Changing the Display Order of the Items (5 Lines LCD Model)(P. 136) Rearranging the Buttons (Touch Panel Model) You can rearrange the buttons on the [Home] screen.
Page 145 Basic Operations Press [Insert and Delete Blank] Select a button before which you want to insert a space and press [Insert]. Press [Apply]. ➠ A space is inserted right before the selected button. When you want to delete the inserted space, select the space and press [Delete] [Apply].
Page 146: Logging In To The Machine
Basic Operations Logging In to the Machine 8W0J-02R When the login screen is displayed on the control panel, enter the required login information to perform authentication. When authentication is successful, the screen changes, and you can continue operations. Logging In (Touch Panel Model)(P. 137) Logging In (5 Lines LCD Model)(P.
Page 147 Basic Operations Select [Manager ID], and press ➠ [System Manager ID] screen is displayed. Enter the System Manager ID and press Select [PIN], and press ➠ [System Manager PIN] screen is displayed. If a PIN is not set, you can skip this step. Proceed to Step 5. Enter the PIN, and press Select [<Log In>], and press ➠...
Page 148: Placing Originals
Basic Operations Placing Originals 8W0J-02S Place documents, photos, and other printed materials ("originals") to be scanned, faxed, or copied on the platen glass or in the feeder. Determine whether to use the platen glass or feeder depending on the document type and usage. Platen Glass Scans originals in a fixed position.
Page 149 Basic Operations When scanning tracing paper, transparencies, and other transparent originals, place a sheet of plain white paper on top. Gently close the feeder or the platen cover. When scanning of the original is complete, remove the original from the platen glass. Placing Originals in the Feeder When scanning two or more sheets of originals, place only originals of the same size.
Page 150 Basic Operations Fan the originals and align the edges. Fan the originals in small batches, and align the edges by tapping the originals on a flat surface a few times. Place the sides of the originals to be scanned face up in the feeder in the landscape orientation.
Page 151: Loading Paper
Basic Operations Loading Paper 8W0J-02U To ensure print quality, confirm the usable paper and how to handle and store paper, and prepare the appropriate paper for use with the machine. Usable Paper(P. 23) / Precautions When Handling Paper(P. 26) Load the prepared paper in the machine, and then configure the paper size and type settings. Loading Paper in the Machine Load paper you usually use into the drawer, which can hold large amounts of paper.
Page 152: Loading Paper In The Drawer
Basic Operations Loading Paper in the Drawer 8W0J-02W Load paper you usually use into the drawer, which can hold large amounts of paper. When using envelopes or paper with logos, be careful of the orientation of the loaded paper and which side is face up. Preparations and Orientation for Loading Envelopes(P.
Page 153 Basic Operations Fan the paper and align the edges. Fan the paper in small batches, and align the edges by tapping the paper on a flat surface a few times. Load the paper with the print side face up. ● Insert the paper until the edge of the paper is against the paper tray.
Page 154 Basic Operations Close the front cover. ➠ By default, the Paper Settings confirmation screen is displayed. [Notify to Check Paper Settings] (P. 510) Set the paper size and type. Setting the Paper Size and Type for the Drawer(P. 153) By default, the paper size and type of the drawer are set to LTR and Plain 2. When paper of a different size or type is loaded, change the paper settings.
Page 155: Loading Paper In The Multi-Purpose Tray
Basic Operations Loading Paper in the Multi-purpose Tray 8W0J-02X To temporarily use paper not loaded in the drawer, load it in the multi-purpose tray. You can load paper correctly by aligning the paper guides on the multi-purpose tray with the paper. When using envelopes or paper with logos, be careful of the orientation of the loaded paper and which side is face up.
Page 156 Basic Operations ● Insert the paper until the edge of the paper is against the paper tray. When Printing on the Back Side of Printed Paper (Manual 2-sided Printing) Flatten the edge of the paper to remove any curls, and load the paper with the back (unprinted) side face up. ●...
Page 157: Preparations And Orientation For Loading Envelopes
Basic Operations Preparations and Orientation for Loading Envelopes 8W0J-02Y As envelopes have a different shape and thickness from regular paper, preparations must be made before loading envelopes. Envelopes can be printed only on the front side (non-glued side). When loading envelopes, pay attention to the orientation and which side is face up.
Page 158 Basic Operations Align the edges of the envelopes on a flat surface. ➠ The envelopes are ready to be loaded. Orientation of Envelopes (Drawer) Load the envelopes No. 10 (COM10), Monarch, ISO-C5, or DL in portrait orientation with the front side (non-glued side) face up and the long side of the envelope parallel with the long side of the drawer.
Page 159: Orientation For Loading Paper With A Logo
Basic Operations Orientation for Loading Paper with a Logo 8W0J-030 When loading paper with a logo, pay attention to the orientation and which side is face up. By default, the orientation the paper is to be loaded and the side to print on vary depending on whether you want to print on one or both sides.
Page 160 Basic Operations Paper with logo in portrait orientation Paper with logo in landscape orientation...
Page 161: Specifying The Paper Size And Type
Basic Operations Specifying the Paper Size and Type 8W0J-031 To ensure quality printing and prevent paper jams, the paper size and type must be set correctly according to the loaded paper. You can register frequently used paper settings and hide unneeded paper settings to simplify the paper settings. Settings Required after Loading the Paper Set the paper size and type according to the loaded paper.
Page 162: Setting The Paper Size And Type For The Drawer
Basic Operations Setting the Paper Size and Type for the Drawer 8W0J-032 By default, the paper size and type of the drawer are set to LTR and Plain 2. When paper of a different size or type is loaded, change the paper settings. Touch Panel Model 5 Lines LCD Model When [Notify to Check Paper Settings] is set to [On], the screen above is displayed.
Page 163 Basic Operations Landscape orientation (A5) Portrait orientation (A5R) When Non-standard Size (Custom Size) Paper Is Loaded Press [Custom]. Press [X] or [Y] to enter the length and press [Apply]. When frequently-used non-standard paper sizes are registered, the registered size is displayed as the paper size.
Page 164 Basic Operations Select the size of the paper loaded in the drawer, and press You can scroll the screen to view paper sizes (such as envelopes) not displayed on the screen. When A5 Size Paper Is Loaded When paper is loaded in the landscape orientation, select [A5]. When paper is loaded in the portrait orientation, select [A5R].
Page 165 Basic Operations ● You can change the paper size displayed on the screen in Step 3. Hiding Unused Paper Sizes(P. 166)
Page 166: Setting The Paper Size And Type For The Multi-Purpose Tray
Basic Operations Setting the Paper Size and Type for the Multi-purpose Tray 8W0J-0J0 When paper is loaded in the multi-purpose tray, the following screen is displayed on the control panel. Set the paper size and type according to the loaded paper. Touch Panel Model 5 Lines LCD Model * If the paper size and type of the multi-purpose tray have been registered in advance, the above screen is not...
Page 167 Basic Operations Press [X] or [Y] to enter the length and press [Apply]. When frequently-used non-standard paper sizes are registered, the registered size is displayed as the paper size. Registering Non-standard Size Paper (Custom Paper)(P. 164) Press [Apply]. If a Set Paper Size Is Not Displayed Press [Other Sizes], and select the paper size from the displayed list.
Page 168 Basic Operations When Non-standard Size (Custom Size) Paper Is Loaded Select [Custom], and press Select [X] enter the values in [X] Enter the values in [Y] in the same way as [X]. When frequently-used non-standard paper sizes are registered, the registered size is displayed as the paper size.
Page 169: Registering A Frequently Used Paper Size And Type For The Multi-Purpose Tray
Basic Operations Registering a Frequently Used Paper Size and Type for the Multi-purpose Tray 8W0J-034 By default, when paper is loaded in the multi-purpose tray, the screen for setting the paper size and type is displayed on the control panel. If you always use the same paper in the multi-purpose tray, you can register the paper size and type.
Page 170 Basic Operations When Registering Non-standard Size (Custom Size) Paper Press [Custom]. Press [X] or [Y] to enter the length and press [Apply]. When frequently-used non-standard paper sizes are registered, the registered size is displayed as the paper size. Registering Non-standard Size Paper (Custom Paper)(P. 164) Press [Apply].
Page 171 Basic Operations Select [Multi-Purpose Tray], and press Select the paper size to register, and press You can scroll the screen to view paper sizes (such as envelopes) not displayed on the screen. When A5 Size Paper Is Loaded When paper is loaded in the landscape orientation, select [A5]. When paper is loaded in the portrait orientation, select [A5R].
Page 172 Basic Operations Select the paper type to register, and press ➠ The paper size and type are set. ● You can change the paper size displayed on the screen in Step 3. Hiding Unused Paper Sizes(P. 166)
Page 173: Registering Non-Standard Size Paper (Custom Paper)
Basic Operations Registering Non-standard Size Paper (Custom Paper) 8W0J-035 Custom paper is non-standard size paper whose side lengths can be freely defined within the range supported by the machine. It is recommended to register a frequently used non-standard paper size. You can call the registered paper size on the paper size selection screen, which saves time to entering the paper size.
Page 174 Basic Operations 5 Lines LCD Model Press (Paper Setting key) on the control panel. Control Panel(P. 14) ➠ [Paper Settings] screen is displayed. Select [Register Custom Paper], and press ➠ The [Register Custom Paper] screen is displayed. Select the registration number, and press If you have selected the registered number, continue on to select [Edit], and press Select [X] enter the values in [X]...
Page 175: Hiding Unused Paper Sizes
Basic Operations Hiding Unused Paper Sizes 8W0J-036 The paper settings screen displays the registered frequently used paper sizes. If unused paper sizes are displayed, you can hide these for each paper source to make it easier to select a paper size. To select a hidden paper size, press [Other Sizes] on the paper settings screen.
Page 176 Basic Operations Select [Select Frequently Used Paper Sizes], and press ➠ The [Select Frequently Used Paper Sizes] screen is displayed. Select a paper source, and press Select the paper size to hide and press ➠ The checkboxes on the paper sizes are cleared. Select [Apply], and press ➠...
Page 177: Registering Destinations (Address Book)
Basic Operations Registering Destinations (Address Book) 8W0J-038 Register destinations for sending and saving scanned data and faxes to the Address Book of the machine. This setting is available only for MF269dw II / MF269dw VP II / MF267dw II. Address Book Function By registering destinations to the Address Book, you can save the trouble of entering the information of destinations each time you send or save data.
Page 178: Address Book Function
Basic Operations Address Book Function 8W0J-039 You can specify destinations registered in the Address Book by calling up the Address Book in the [Home] screen or the scan or fax screen on the control panel. When registering destinations, select the function to quickly specify the destination. You can also efficiently specify destinations from the Address Book screen, such as by grouping destinations or displaying them by type.
Page 179 Basic Operations ● Press [ ] or [ ] to change the index display. ● To display all destinations registered to the Address Book, select [All]. ● When specifying the destinations to be displayed by initials of the name, select [A-Z], [0-9], or [ABC] to [YZ]. Destination Operation Items These are displayed on the bottom of the screen.
Page 180: Registering Destinations To The Address Book (Control Panel)
Basic Operations Registering Destinations to the Address Book (Control Panel) 8W0J-03A You can register destinations to the Address Book using the control panel. On the control panel, press [Addr. Book] in the [Home] screen. [Home] Screen(P. 120) Press [Regist Dest.]. ➠...
Page 181 Basic Operations Set the fax sending details, as needed. If a fax number was registered in Step 5, set the details when a send error occurs or it takes time to send a fax to that number. If you registered something other than a fax number, this step is not required. Proceed to Step 7. Press [Fax Number] [Details].
Page 182: Registering Groups To The Address Book (Control Panel)
Basic Operations Registering Groups to the Address Book (Control Panel) 8W0J-03C You can register a group of multiple destinations to the Address Book using the control panel. You can register only the same type of destinations for a group. You cannot register file save locations (shared folder) to a group.
Page 183 Basic Operations Press [Apply]. ● Press the added address to check the information of the added address. ● If you want to remove an address from the group, press the address you want to remove and press [Remove]. Press [Apply]. ➠...
Page 184: Editing And Deleting Destinations In The Address Book (Control Panel)
Basic Operations Editing and Deleting Destinations in the Address Book (Control Panel) 8W0J-03E You can edit information of destinations registered in the Address Book or delete unused destinations. On the control panel, press [Addr. Book] in the [Home] screen. [Home] Screen(P.
Page 185: Registering Destinations To The Address Book (Remote Ui)
Basic Operations Registering Destinations to the Address Book (Remote 8W0J-03F You can register destinations to the Address Book using Remote UI from a computer. Use Remote UI to register file save locations (shared folder). Administrator privileges are required to register destinations using Remote UI. Required Preparations ●...
Page 186 Basic Operations ● When registering file save locations (shared folder), select [File]. ● When registering group destinations, see the following. Registering Groups to the Address Book (Remote UI)(P. 180) Set the destination information. You can register a destination without entering its name, but by entering the name, you can search for it by its initials when specifying the destination.
Page 187 Basic Operations In [Host Name], enter the computer name or the IP address of the computer where a shared folder is located. * When using a DNS server, you can enter the host name or FQDN instead of the computer name or IP address.
Page 188 Basic Operations [ECM TX](P. 494) [TX Start Speed](P. 495) Click [OK]. ➠ The destination is registered to the Address Book. Log out from Remote UI. Editing or Deleting Registered Destinations ● If you select a destination and click [Edit] on the screen in Step 4, you can edit the registered information. ●...
Page 189: Registering Groups To The Address Book (Remote Ui)
Basic Operations Registering Groups to the Address Book (Remote UI) 8W0J-03H You can register a group of multiple destinations to the Address Book using Remote UI from a computer. You can register only the same type of destinations for a group. You cannot register file save locations (shared folder) to a group.
Page 190 Basic Operations Change the display of the Address Book, as needed. In [Type], select [One-Touch] or [Coded Dial], and click [Display] to change the display of the Address Book. Select the checkboxes of the destinations to add to the group, and click [OK]. ➠...
Page 191: Specifying Destinations
Basic Operations Specifying Destinations 8W0J-03J When sending or saving scanned data or faxes, specify destinations using the method below. The method of specifying destinations and the number of destinations that can be specified vary depending on the function and destination. Specifying Destinations When sending scanned data by e-mail, you can specify destinations for the Cc and Bcc fields only from the Address Book.
Page 192: Specifying Destinations (Address Book)
Basic Operations Specifying Destinations (Address Book) 8W0J-03K When specifying destinations with the Address Book, use the [Home] screen or the scan or fax screen on the control panel. When specifying destinations by calling up the Address Book from the [Home] screen or the scan or fax screen, use the destination list.
Page 193 Basic Operations Select the destination. ➠ The destinations are specified. Select the index at the top of the screen of the Address Book to filter and display the destinations. Specifying Destinations with Coded Dial Numbers You can enter a three-digit Coded Dial number to specify a destination. ◼...
Page 194 Basic Operations When you are scanning, press [E-Mail] or [File]. Press [Destination] [Specify from Coded Dial]. ➠ The [Enter Coded Dial No.] screen is displayed. When the To/Cc/Bcc screen is displayed Select the type (To, Cc, or Bcc) of destination to be specified. Enter a three-digit Coded Dial number.
Page 195 Basic Operations The [ ] icon is assigned to a [One-Touch] button. The name which is entered in [Name] when the destination is registered appears as the button name. When the Confirm Destination Screen Is Displayed Check that the destination is correct, and then press [OK]. ◼...
Page 196: Specifying Destinations (Direct Input)
Basic Operations Specifying Destinations (Direct Input) 8W0J-03L To specify a destination not registered to the Address Book, directly enter the destination using the scan or fax screen of the control panel. ◼ Using the Scan Screen On the control panel, press [Scan] in the [Home] screen. [Home] Screen(P.
Page 197: Specifying Destinations (Address Book On A Mobile Device)
Send the destination information from the mobile device to the machine. ● For details about sending, see the Canon PRINT Business manual at the online manual site. ● You can also send the subject, message, and file name entered on the mobile device to the machine.
Page 198: Specifying Destinations (Tx Job Log)
Basic Operations Specifying Destinations (TX Job Log) 8W0J-03U You can specify destinations used in the past by calling up the TX Job Log. The scan settings used when the destination was used are also recalled. When you call up the TX Job Log, the specified destinations and scan settings are overwritten. ●...
Page 199: Changing The Default Settings
Basic Operations Changing the Default Settings 8W0J-040 You can change the default settings for scan, copy, and other functions called up using the control panel. By configuring the settings as standard or to save paper, for example, you can increase work efficiency and reduce costs.
Page 200 Basic Operations Press [Apply]. ➠ The default settings are changed. Restoring Default Settings to the Factory Settings ● You can perform the following operations from the screen in Step 3. - Scan (Send E-Mail) [Send] [Scan and Send Settings] [E-Mail Settings] [Initialize Default Settings] [Yes] - Scan (Save to Shared Folder)
Page 201 Basic Operations Press on the control panel [Function Settings] [Copy] [Initialize Default Settings] [Yes]...
Page 202: Adjusting The Volume (For Models With A Fax Function)
Basic Operations Adjusting the Volume (For Models with a Fax Function) 8W0J-042 You can adjust the volume of sounds emitted by the machine. You can also set whether the machine emits sounds notifying you of operations and statuses. Adjusting the Fax Volume(P. 193) Adjusting Other Fax Function Sounds(P.
Page 203 Basic Operations [Preferences] [Volume Settings]. ➠ The [Volume Settings] screen is displayed. Select the item whose volume you want to adjust. [Ring Tone] Adjust the volume of the sound notifying you of incoming faxes. [TX Done Tone] Adjust the volume of the sound notifying you that sending of a fax is complete. [RX Done Tone] Adjust the volume of the sound notifying you that receiving of a fax is complete.
Page 204 Basic Operations ➠ The volume is adjusted.
Page 205: [Volume Settings] Screen
Basic Operations [Volume Settings] Screen 8W0J-044 When you press [Menu] [Preferences] [Volume Settings] on the [Home] screen of the control panel, the [Volume Settings] screen is displayed. You can adjust the volume of notification sounds, such as when faxes are successfully sent and received, and set whether the machine emits sounds notifying you of operations and statuses.
Page 206: Reducing The Operation Sound (Quiet Mode)
Basic Operations Reducing the Operation Sound (Quiet Mode) 8W0J-0J1 Quiet Mode is a function which reduces the operation sound of the machine. By pressing on the control panel, the machine enters the quiet mode. Control Panel(P. 14) When the machine is in the quiet mode, lights in green.
Page 207 Basic Operations ● The volume of the sounds, such as [Entry Tone] or [Warning Tone], which notify the operations on the machine or the machine status will not be reduced. Adjusting the Volume (For Models with a Fax Function)(P. 193)
Page 208 Printing Printing Printing ................................200 ............................201 Printing Preparations ......................202 Preparing to Print from a Computer ....................203 Configuring a Printer Port (Windows) ..........................206 Setting Up a Print Server ......................209 Preparations for Using Universal Print ....................210 Registering the Machine to Cloud Service .....................
Page 209: Printing
Printing Printing 8W0J-045 You can print documents and photos from a computer. Printing from a Computer You can print documents and photos via a printer driver installed on a computer connected to the machine. Preparing to Print from a Computer(P. 202) Printing from a Computer(P.
Page 210: Printing Preparations
Printing Printing Preparations 8W0J-046 To print from the machine, you must make printing preparations according to your printing method and usage environment. Preparing to Print from a Computer(P. 202) Setting Up a Print Server(P. 206) Preparations for Using Universal Print(P. 209)
Page 211: Preparing To Print From A Computer
In macOS, you must re-register the machine on the Mac. For details about registering the machine, see the manual of the driver at the online manual site. https://oip.manual.canon/ * If you are using DHCP to automatically obtain the IP address of the machine, the IP address may be changed...
Page 212: Configuring A Printer Port (Windows)
Printing Configuring a Printer Port (Windows) 8W0J-048 If the IP address of the machine changed or a printer has been added in Windows, you may not be able to print from a computer. In this case, use the printer driver to add a new port. In addition, you cannot print from a computer when the port type or port number of the printer driver differ from that of the machine setting.
Page 213 The port name is entered automatically, so change it, as needed. When [Additional port information required] Appears Take action following the instructions on the screen. To set [Device Type], select [Canon Network Printing Device with P9100] in [Standard]. Click [Finish].
Page 214 Printing ➠ A new port is added, and the [Printer Ports] screen is displayed. Click [Close] [Close]. ➠ The settings are applied. Changing the Port Type and Number If the machine is configured not to use LPD or RAW, you must change the type of port on the computer to a protocol usable on the machine.
Page 215: Setting Up A Print Server
Printing Setting Up a Print Server 8W0J-049 By setting up a print server on the network, you can speed up print operations on a computer, thereby reducing the load on the computer. In Windows, you can install the printer driver via the print server to save you the trouble of downloading the printer driver to each computer on the network or using a CD/DVD-ROM.
Page 216 Printing On the [Sharing] tab, select the [Share this printer] checkbox, and enter a shared name. Install an additional driver, as needed. If the client computer has an operating system (32-bit or 64-bit) that differs from that of the print server, install an additional driver.
Page 217 Printing ◼ When Using macOS Click [ [System Preferences] [Sharing]. ➠ The [Sharing] screen is displayed. Select the [Printer Sharing] checkbox. In [Printers], select the checkbox of the machine. Restrict the users that can use the print server, as needed. By default, all users can use the print server.
Page 218: Preparations For Using Universal Print
Printing Preparations for Using Universal Print 8W0J-04A Configure the machine to be able to use Microsoft's cloud service, Universal Print, and register the machine to each computer that will be used to print. You must be a registered user of Microsoft 365 and use Azure Active Directory. Registering the Machine to Cloud Service(P.
Page 219: Registering The Machine To Cloud Service
Printing Registering the Machine to Cloud Service 8W0J-04C Register the machine to the cloud-based authentication and management service, Azure Active Directory, and set the members or groups that will use the machine. Step 1: Registering the Machine to Azure Active Directory(P. 210) Step 2: Specifying the Members and Groups to Use the Machine(P.
Page 220 Printing Wait several seconds, and then click [ Click the link displayed in [URL for Registration]. Register the machine according to the instructions on the screen. Click [Universal Print Settings] at the top of the Remote UI screen. ➠ The [Universal Print Settings] screen is displayed. Wait a few minutes, and then click [ ➠...
Page 221 Printing Step 2: Specifying the Members and Groups to Use the Machine Display the Universal Print management screen of Azure Active Directory in a Web browser on a computer. Select the machine, and click [Share Printer]. To change the name of the machine displayed on the computer, change [Printer Share Name]. Click [Members] [Add].
Page 222: Registering The Machine To The Computer
Printing Registering the Machine to the Computer 8W0J-04E Register the machine, which is registered to Azure Active Directory, to the computer to be used for Universal Print. Required Preparations ● Register the machine to Azure Active Directory. Registering the Machine to Cloud Service(P. 210) Click [ ] (Start) ] (Settings)
Page 223: Printing From A Computer
Printing Printing from a Computer 8W0J-04F You can print documents from a computer using a printer driver. By changing the settings on the printer driver, you can print according to the document and purpose, such as by using 2-sided printing or adjusting the quality. This section describes the general procedure for this operation.
Page 224 Printing When Printing on Paper of a Size Different from [Page Size] In [Output Size], select the paper size to print on. The document is enlarged or reduced to match the paper size in [Output Size]. Configure the other print settings, as needed. Configure 2-sided printing and adjust the image quality and other settings to suit your document and purpose.
Page 225 Printing Select the [Scale to fit paper size] checkbox, and in [Destination Paper Size], select the paper size to print The document is enlarged or reduced to match the paper size in [Destination Paper Size]. Configure the other print settings, as needed. Configure 2-sided printing and adjust the image quality and other settings to suit your document and purpose.
Page 226: Registering Non-Standard Size Paper To The Computer (Custom Size)
Printing Registering Non-standard Size Paper to the Computer (Custom Size) 8W0J-04H Custom size paper is non-standard size paper whose side lengths can be freely defined. If the document or paper to print is a non-standard size, you must register the size to the printer driver in advance. When Using Windows(P.
Page 227 Printing From the menu in the application used to open the document, click [Print]. ➠ The printing dialog box appears. In [Printer], select the printer driver of the machine. In [Paper Size] of the print options, select [Manage Custom Sizes]. If print options are not displayed, click [Show Details] in the printing dialog box.
Page 228: Printing With Universal Print
Printing Printing with Universal Print 8W0J-04J Universal Print is a service for printing documents via the Microsoft cloud. The Universal Print driver is standard with Windows 10, so there is no need to install a printer driver for each computer. If your device is connected to the Internet, you can print documents when you are away from the machine.
Page 229: Canceling Printing
Printing Canceling Printing 8W0J-04K You can cancel printing from a computer. To cancel printing after the print data has been sent to the machine, use the control panel or Remote UI. Canceling Printing from a Computer(P. 220) Canceling Printing with the Control panel(P. 221) Canceling Printing with Remote UI(P.
Page 230 Printing Canceling Printing with the Control panel Touch Panel Model(P. 221) 5 Lines LCD Model(P. 221) ◼ Touch Panel Model You can cancel printing using the procedure below. On the control panel, press [Yes]. If the job list screen is displayed, select the job to cancel, and press [Yes]. ◼...
Page 231 Printing Canceling Printing with Remote UI You can cancel printing with [Status Monitor/Cancel] [Job Status] screen in [Print] of Remote UI. Checking Usage and Logs with Remote UI(P. 403)
Page 232: Viewing The Print Job Status And Log
Printing Viewing the Print Job Status and Log 8W0J-04L Processes handled by the machine, including printing, are managed as jobs. By checking the status and log of jobs, you can determine whether a print job was performed correctly and the cause of errors that occurred. * If the log is set to not be displayed, you can only check the print job status.
Page 233 Printing Printing was canceled, or an error occurred. If a three-digit number starting with "#" (error code) is displayed, you can check the cause and solution using the error code. An Error Code Is Displayed(P. 643) ◼ 5 Lines LCD Model Press on the control panel.
Page 234 Scanning Scanning Scanning ................................226 ..........................228 Preparations for Scanning ................... 229 Preparing to Save Scanned Data to a Computer ............. 231 Preparing for a Shortcut Key to Store Scanned Data to a Computer ....................235 Preparing to Send Scanned Data by E-mail ........
Page 235: Scanning
Scanning Scanning 8W0J-04R You can scan documents, photos, and other printed material ("originals") and convert them into data. This converted data ("scanned data") can be saved as an image or PDF file and sent using the following methods. Saving to a Computer Save scanned data to a computer connected to the machine.
Page 236 Scanning Sending by E-mail You can send scanned data by e-mail as an attachment. Just like when sending a regular e-mail, you can add a subject and message and specify multiple destinations. Preparing to Send Scanned Data by E-mail(P. 235) Scanning (Sending by E-mail)(P.
Page 237: Preparations For Scanning
Scanning Preparations for Scanning 8W0J-04S You must set the scanned data save destination and sending method before scanning. Preparing to Save Scanned Data to a Computer(P. 229) Preparing for a Shortcut Key to Store Scanned Data to a Computer(P. 231) Preparing to Send Scanned Data by E-mail(P.
Page 238: Preparing To Save Scanned Data To A Computer
You do not have to register the machine when scanning from a computer or saving scanned data to a USB-connected computer. When Using Windows(P. 229) When Using macOS(P. 230) ◼ When Using Windows Click [ ] (Canon MF Network Scanner Selector) displayed in the Windows notification area. Select the checkbox for this machine, and click [OK].
Page 239 Connecting with TCP/IP On the [IP] tab, enter the IP address of the machine, and then click [Add]. Restart MF Scan Utility. ➠ The added machine is displayed in [Product Name:] on the [Canon MF Scan Utility] main dialog box.
Page 240: Preparing For A Shortcut Key To Store Scanned Data To A Computer
Scanning Preparing for a Shortcut Key to Store Scanned Data to a Computer 8W0J-04W This section describes how to register the information, such as the computer for storing the scanned data or the scan settings, to the button on the [Home] screen or on the control panel.
Page 241 Scanning ● If [Off] is selected, the shortcut key information registered in Step 4 in canceled. ● When [USB Connection] is selected, go to Step 7. Select the destination computer. Select from computers on the network where the machine participates. Select the scan type.
Page 242 Scanning ➠ The [Shortcut Key Settings] screen is displayed. Select [Register] and press ➠ The [Select Shortcut Key] screen is displayed. Select [Scan -> PC] and press Select the connection method to a computer and press ● If [Off] is selected, the shortcut key information in canceled. ●...
Page 243 Scanning Checking or Changing Scan Setting or Save Location ● You can check and change the scan setting selected in step 7 by using the MF Scan Utility on the computer used as the save location. Starting MF Scan Utility(P. 257)
Page 244: Preparing To Send Scanned Data By E-Mail
Scanning Preparing to Send Scanned Data by E-mail 8W0J-04X Configure the settings of the e-mail server to be used to send e-mail. Depending on the settings, use either of the following methods to configure the settings from a computer. You cannot use the control panel to configure the settings.
Page 245: Configuring The Basic Settings For Sending E-Mail (Send Function Setting Tool)
Scanning Configuring the Basic Settings for Sending E-mail (Send Function Setting Tool) 8W0J-04Y From a computer, configure the basic settings of the e-mail server using the Send Function Setting Tool. You can also register destination e-mail addresses to One-Touch in the Address Book. * One-Touch is a list of destinations that can be recalled with [ ] in the Address Book or [One-Touch] in the [Home] Screen.
Page 246 Scanning Click [Send to E-mail Settings]. ➠ The [Send to E-mail Settings] screen is displayed. If the [Enter Address Book Password] screen appears, enter the PIN, and then click [OK]. For [Registration], select a One-Touch number, and enter the name to be displayed in the Address Book.
Page 247: Using The Downloaded Send Function Setting Tool
You can use the downloaded Send Function Setting Tool to automatically search for and start the configuration of the machine. Required Preparations ● Download the Send Function Setting Tool from the Canon website for your country/region. https://global.canon/en/support/ ● Double-click the downloaded file to extract the data.
Page 248: Configuring Detailed Information Of The E-Mail Server (Remote Ui)
Scanning Configuring Detailed Information of the E-mail Server (Remote UI) 8W0J-051 Use Remote UI from a computer to configure the information of the e-mail server to use for sending scanned data by e-mail. You can also configure POP authentication before sending, SMTP authentication, and encryption communication settings.
Page 249 Scanning [User Name] Enter the user name used for authenticating the POP3 server using single-byte alphanumeric characters. [Set/Change Password] To set a password to use when authenticating the POP3 server, select this checkbox, and enter the password using single-byte alphanumeric characters. Configure the authentication and encryption settings for sending e-mail according to your usage environment.
Page 250: Preparing To Save Scanned Data To A Shared Folder
Scanning Preparing to Save Scanned Data to a Shared Folder 8W0J-052 ● Create a shared folder as a save location of the scanned data as needed. Creating a Shared Folder(P. 658) ● Register the shared folder information to the Address Book Register the information for accessing the shared folder to the Address Book of the machine.
Page 251: Registering A Shared Folder To The Address Book (Send Function Setting Tool)
Scanning Registering a Shared Folder to the Address Book (Send Function Setting Tool) 8W0J-053 Use the Send Function Setting Tool from a computer to register the shared folder information to One-Touch in the Address Book. * One-Touch is a list of destinations that can be recalled with [ ] in the Address Book or [One-Touch] in the [Home] Screen.
Page 252 Scanning For [Registration], select a One-Touch number, and enter the name to be displayed in the Address Book. Previously registered One-Touch numbers are not displayed. Enter the shared folder information in [Store Destination Settings]. [Computer Name of Store Destination] Enter the name or IP address of the computer with the shared folder. * When using a DNS server, you can enter the host name or FQDN instead of the computer name or IP address.
Page 253: Scanning (Saving To A Computer)
Scanning Scanning (Saving to a Computer) 8W0J-054 You can scan an original and save the scanned data to a computer connected to the machine. By just operating the machine, you can save scanned data to a computer. The original is scanned and the data is saved according to the settings of MF Scan Utility installed on the computer.
Page 254 Scanning ● The scanned data format, save location on the computer, and other settings are set for each scan setting. The original is scanned according to the selected scan setting. ● To cancel scanning, press [Cancel] [Yes]. Canceling Scanning(P. 262) ●...
Page 255 Scanning Select the computer to be used as the save location, and press Select the scan setting and press ➠ Scanning of the original starts. ● The scanned data format, save location on the computer, and other settings are set for each scan setting. The original is scanned according to the selected scan setting.
Page 256: Scanning (Sending By E-Mail)
Scanning Scanning (Sending by E-mail) 8W0J-055 You can scan an original and send the scanned data by e-mail as an attachment. Just like when sending a regular e-mail, you can add a subject and message and specify multiple destinations. Required Preparations ●...
Page 257 Scanning Communications management number Date sent (in this example, "April 5, 2023, 9:12:34 AM") File sequence number (if one file, then "001") Press on the control panel. ➠ Scanning of the original starts. ● To cancel scanning, press [Cancel] [Yes]. Canceling Scanning(P.
Page 258: Scanning (Saving To A Shared Folder)
Scanning Scanning (Saving to a Shared Folder) 8W0J-056 You can scan an original and save the scanned data to a shared folder on a computer. This is convenient for sharing the scanned data of a paper document on a network. Required Preparations ●...
Page 259 Scanning Communications management number Date saved (in this example, "April 5, 2023, 9:12:34 AM") File sequence number (if one file, then "001") Press on the control panel. ➠ Scanning of the original starts. ● To cancel scanning, press [Cancel] [Yes]. Canceling Scanning(P.
Page 260: Scanning Using The Shortcut Key (Saving To A Computer)
Scanning Scanning Using the Shortcut Key (Saving to a Computer) 8W0J-05E Scanning Using the Shortcut Key (Saving to a Computer) You can scan an original and store the scanned data to a computer connected to the machine. You only have to operate on the machine. According to the settings registered to the shortcut key on the [Home] screen or on the control panel, the scanned data is stored to a computer designated beforehand.
Page 261 Scanning To continue scanning originals, place them on the platen glass, and press on the control panel. Press [Finish Scan] to save the scanned data. * If the size of the original is different, part of the image may be missing, or the image may be scanned smaller.
Page 262 Scanning * If the size of the original is different, part of the image may be missing, or the image may be scanned smaller. Confirming the registered information of the shortcut key ● You can confirm the information registered to on the screen displayed with the following steps: [Function Settings]...
Page 263: Scanning From A Computer (Saving To A Computer)
Scanning Scanning from a Computer (Saving to a Computer) 8W0J-057 You can scan an original and save the scanned data to a computer connected to the machine. You can set the format and save location when scanning from a computer. This method lets you see the scanned data immediately on the computer screen so you can check the image quality and make adjustments.
Page 264 Scanning Click [ScanGear] to display ScanGear MF and configure the advanced scan settings. For more information, click [ ] on ScanGear MF to display help. When Scanning Cannot Be Performed ● The machine may not be online (scan standby mode). On the control panel, select [Scan] in the [Home] screen, and press [Remote Scanner] to turn the machine online, and then repeat the operation.
Page 265 Scanning When Scanning Cannot Be Performed ● The machine may not be online (scan standby mode). On the control panel, select [Scan] in the [Home] screen, and press [Remote Scanner] to turn the machine online, and then repeat the operation.
Page 266: Starting Mf Scan Utility
[Canon] [MF Scan Utility]. ◼ When Using macOS From the OS Applications folder, double-click [Canon MF Utilities] [Canon MF Scan Utility]. ● For more information on the operations and settings of MF Scan Utility, click [Instructions] on the MF Scan...
Page 267: Scan Settings (Touch Panel Model)
Scanning Scan Settings (Touch Panel Model) 8W0J-059 When scanning with the machine, you can use the scanning screen to set the original size and adjust the image quality. If the scanned data does not appear as expected, you can change the settings and scan again. * To save scanned data to a computer, configure the settings with MF Scan Utility or ScanGear MF installed on the computer.
Page 268 Scanning Adjusting Image Quality You can adjust the image quality such as when the scanned data image is not clear or the text is difficult to read. [Color Mode] Select the scanning color mode (Black & White/Color). [Density] Adjust the density to suit the original. Press [+] to increase the density and [-] to lower it.
Page 269 Scanning Top and bottom have same orientation Top and bottom have opposite orientation To cancel scanning of a 2-sided original, select [Off]. Setting File / Division Set the scanned data format and file name. You can compress data and enable recognition of text in an original. You can also combine multiple originals into one file or create separate files for each original.
Page 270 Scanning * If the e-mail address you want to use is not registered in the Address Book, register it, and then select it. Address Book Function(P. 169) [Priority] Select the priority level. E-mail Sender ● The e-mail address of the machine becomes the sender e-mail address (From) regardless of the [Reply To] setting.
Page 271: Canceling Scanning
Scanning Canceling Scanning 8W0J-05A Follow the instructions on screen to cancel a scanning operation. Touch Panel Model(P. 262) 5 Lines LCD Model(P. 262) Touch Panel Model Press [Cancel] [Yes]. If the above screen is not displayed, press on the control panel, and then press [Yes]. If the job list screen is displayed, select the job to cancel, and press [Yes].
Page 272: Checking The Send And Save Status And Log Of Scanned Data (Touch Panel Model)
Scanning Checking the Send and Save Status and Log of Scanned Data (Touch Panel Model) 8W0J-05C You can check the send or save status and log of data scanned with the machine. Processes handled by the machine, including sending and saving scanned data, are managed as jobs. By checking the status and log of jobs, you can determine whether a scan job was performed correctly and the cause of errors that occur.
Page 273 Scanning Registering Destinations to the Address Book ● On the screen displaying the job details, press [Reg Adr Book] to register the destination to the Address Book. * This operation is not available when there are multiple destinations.
Page 274 Faxing Faxing Faxing ................................... 266 ......................267 Preparing to Send and Receive Faxes ....................268 Preparing to Send Faxes from a Computer ............270 Changing Fax RX Mode and Setting the Action when Receiving a Fax ....................272 Changing the Fax Number and Unit Name ................
Page 275: Faxing
Faxing Faxing 8W0J-05F Faxing is the sending and receiving of documents and photos as black and white images over a telephone line. Sending Faxes The following two methods are available: Sending a Fax from the Machine You can scan a document, photo, or other printed materials (originals) with the machine, converting it to a black and white image, and then send it.
Page 276: Preparing To Send And Receive Faxes
Faxing Preparing to Send and Receive Faxes 8W0J-05H To send and receive faxes with the machine, you must use the control panel (Fax Setup Guide) to configure the initial settings. You cannot configure the initial settings using Remote UI from a computer. Configuring the Fax Settings (Fax Setup Guide)(P.
Page 277: Preparing To Send Faxes From A Computer
Faxing Preparing to Send Faxes from a Computer 8W0J-05J Make the following preparations for each computer used to send faxes. Step 1: Installing the Driver to the Computer(P. 268) Step 2: Configuring the Settings for Secure Sending(P. 268) Step 3: Test Fax Sending(P. 269) Step 1: Installing the Driver to the Computer Install the fax driver to the computer that will be used to send faxes.
Page 278 Faxing For more information, click [ ] in the print dialog box to display help. Step 3: Test Fax Sending When installation and setup are complete, you can test to see if you can send faxes correctly. Sending Faxes from a Computer (PC Faxing)(P.
Page 279: Changing Fax Rx Mode And Setting The Action When Receiving A Fax
Faxing Changing Fax RX Mode and Setting the Action when Receiving a Fax 8W0J-05K You can change the RX mode from the default setting. When [Fax/Tel (Auto Switch)] is enabled to determine whether the incoming call is a fax, you can also configure settings such as the ring time.
Page 280 Faxing Set this when [Fax/Tel (Auto Switch)] is selected for RX mode. If you selected another RX mode, this step is not required. [Ring Start Time] Specify the time to determine whether an incoming call is a fax or a phone call. The machine does not ring at this time.
Page 281: Changing The Fax Number And Unit Name
Faxing Changing the Fax Number and Unit Name 8W0J-05L You can change the information registered to the machine such as when the fax number changes after a move or you want to change the name notified to the destination. This section describes how to configure the settings using Remote UI from a computer. On the control panel, select [Menu] in the [Home] screen, and then select [Function Settings] to configure the settings.
Page 282: Forwarding Faxes And Configuring The Backup Settings
Faxing Forwarding Faxes and Configuring the Backup Settings 8W0J-05R Faxes can be forwarded and saved automatically to a specific destination when they are sent and received. This is convenient when you want to check received faxes from a remote location or you want to back up faxes you sent or received.
Page 283: Backing Up Sent Faxes
Faxing Backing Up Sent Faxes 8W0J-05S You can configure the settings to automatically forward and save a sent fax to a destination specified in advance. The following can be specified as forwarding and save destinations: ● Fax number ● E-mail address (e-mail) ●...
Page 284 Faxing ● If you selected a destination other than a fax number, a PDF file is forwarded or saved with the following file name. Communications management number Date sent (in this example, "April 5, 2023, 9:12:34 AM") File sequence number (if one file, then "001") When you enter a string in [File Name], the specified string is appended to the start of the above file name.
Page 285: Auto Forwarding And Backing Up Received Faxes
Faxing Auto Forwarding and Backing Up Received Faxes 8W0J-05U You can configure the settings to automatically forward and save a received fax to a destination specified in advance. You can also specify whether to print the received fax on the machine. The following can be specified as forwarding and save destinations: ●...
Page 286 Faxing When Printing Faxes on the Machine In [Print Images], select [On]. To print only when forwarding fails, select [Print Only When Error Occurs]. When Saving Faxes that Cannot Be Forwarded to the Memory of the Machine In [Store Images in Memory], select [Store Only When Error Occurs]. Faxes saved to the memory can be viewed in [Status Monitor].
Page 287: Sending Faxes
Faxing Sending Faxes 8W0J-05W You can scan a document, photo, or other printed materials (originals) with the machine, converting it to a black and white image, and then send it. You can also send a fax after a phone conversation. Sending a Fax after a Phone Conversation (Manual Sending)(P.
Page 288 Faxing ● When scanning of the original is completed, the fax is sent. Press on the control panel to view the sending status and log. Checking the Status and Log for Sent and Received Faxes(P. 293) When [Confirm Destination] appears Check that the destination is correct, and then press [Start Scan].
Page 289: Sending A Fax After A Phone Conversation (Manual Sending)
Faxing Sending a Fax after a Phone Conversation (Manual Sending) 8W0J-05X You can send a fax after a phone conversation. To make a phone call, an external telephone is required. This section describes how to send a fax after a phone conversation. When sending a fax during an incoming call, first pick up the handset to answer the call, and then perform the steps below.
Page 290 Faxing After the phone conversation, ask the recipient to set their fax machine to receive your fax. When you hear a beep, press on the control panel, and hang up the handset. ➠ Scanning of the original starts. ● To cancel sending of a fax, press [Cancel] [Yes].
Page 291: Sending Faxes From A Computer (Pc Faxing)
Faxing Sending Faxes from a Computer (PC Faxing) 8W0J-05Y You can send a document as a fax from a computer using a fax driver. As it is easy to send a document, be sure to thoroughly check the item you are sending beforehand.
Page 292 Faxing When Entering Multiple Fax Numbers In [Select Destination] tab, click [Add Destination]. ➠ The [Add Destination] screen is displayed. Enter the destination name and fax number, and click [Add Next Destination]. When [Confirm Fax Number] can be entered, enter the same fax number. Repeat Step 2, and after entering all destinations, click [OK].
Page 293 Faxing In [Printer], select the fax driver of the machine. From the print options pop-up menu, select [General Settings]. If print options are not displayed, click [Show Details] in the printing dialog box. Enter the fax number, and click [Add Destination]. ●...
Page 294: Securely Sending Pc Faxes
Faxing Securely Sending PC Faxes 8W0J-060 While sending faxes from a computer can be convenient, there is a risk of sending it to an incorrect number. To reduce this risk, it is recommended that you check the following when sending faxes. Checking the Content You Are Sending(P.
Page 295: Fax Original Scan Settings
Faxing Fax Original Scan Settings 8W0J-061 When sending a fax using the machine, you can adjust the image quality and set 2-sided scanning. If the recipient cannot read the text or the sent fax was not as intended, the settings can be adjusted and the fax resent.
Page 296 Faxing ● To reduce moire (vertical pattern noise) in photos Press [-]. 2-sided Scan Settings When scanning a 2-sided original, place the original on the feeder, and set [2-Sided Original]. * This setting is available only for MF269dw II / MF269dw VP II. * 2-sided scanning is not available when sending a fax after a phone conversation.
Page 297: Receiving Faxes
Faxing Receiving Faxes 8W0J-062 When the RX mode is set to receive faxes manually, you must perform operations to receive them. When the RX mode is not set to receive faxes manually, you do not need to perform operations to receive them. When there is an incoming fax, it is automatically received without ringing and then printed once receiving is completed.
Page 298: Receiving Faxes Via Telephone (Remote Rx)
Faxing Receiving Faxes via Telephone (Remote RX) 8W0J-063 Remote RX allows you to use the numeric keys of the telephone connected to the machine to receive faxes by dialing a predetermined number (Remote RX ID). The Remote RX ID is set to [25] by default. You can change this to a custom number. [Remote RX](P.
Page 299: Changing The Print Settings For Received Faxes
Faxing Changing the Print Settings for Received Faxes 8W0J-064 Received faxes are printed on one side of the paper by default. You can change the settings to print on both sides of the paper, and print the received date and time and page number. Printing on Both Sides(P.
Page 300 Faxing Log in to Remote UI in System Manager Mode. Starting Remote UI(P. 399) On the Portal page of Remote UI, click [Settings/Registration]. Portal Page of Remote UI(P. 401) Click [RX/Forwarding Settings] [Common Settings] [Edit] in [Common Settings]. ➠ The [Edit Common Settings] screen is displayed. Select the [Add RX Page Footer] checkbox.
Page 301: Canceling Fax Sending
Faxing Canceling Fax Sending 8W0J-065 You can cancel sending of a fax by following the on-screen instructions. Press [Cancel] [Yes]. If the above screen is not displayed, press on the control panel, and then press [Yes]. If a job list screen is displayed, select the job to cancel, and press [Yes].
Page 302: Checking The Status And Log For Sent And Received Faxes
Faxing Checking the Status and Log for Sent and Received Faxes 8W0J-066 Processes handled by the machine, including sending and receiving faxes, are managed as jobs. By checking the status and log of jobs, you can determine whether a job was sent or received correctly and the cause of errors that occur.
Page 303 Faxing ➠ The job details are displayed. View the number of pages and the fax numbers of the destination and sender. When there are multiple fax destinations, press [Number of Destinations] to display them in a list. When the TX/RX Job Log displays [Error] Sending or receiving was canceled, or an error occurred.
Page 304 Copying Copying Copying ................................296 ..............................297 Copy Operations ..........................300 Additional Copying Features ..............................311 Paper Save Copy ....................315 Copying Both Sides of ID Cards onto One Sheet ....................319 Copying Multiple Passports onto One Sheet ..........................323 Canceling Copy Operations ..........................
Page 305: Copying
Copying Copying 8W0J-067 You can easily copy documents, photos, and other printed materials ("originals") using the copy function of the machine. In addition to basic copy settings, the machine also has settings for copying according to your original and purpose. Configure these settings when copying for more efficient operations and to save paper. Basic Copy Operations You can set the copy ratio (for enlarging or reducing), number of copies, and other basic settings.
Page 306: Copy Operations
Copying Copy Operations 8W0J-068 This section describes the basic copy operations when copying documents, photos, and other printed materials ("originals"). ● When copying originals that have text or images extending to the edges without margins, the copy may printed with an area missing around the edge. For the size of the margin, see the basic specifications. Basic Specifications(P.
Page 307 Copying You can specify a value from 25% to 400% in 1% increments. Configure the other copy settings, as needed. Additional Copying Features(P. 300) You can perform 2-sided copying and adjust the image quality and other settings to suit your original and purpose.
Page 308 Copying Select [Copy Ratio] and press ➠ The [Copy Ratio] screen is displayed. Select the copy ratio to suit your purpose and press Set the ratio for enlarging or reducing copies. Select a fixed copy ratio from the list or select [Custom Ratio] and enter a custom ratio using the numeric keys.
Page 309: Additional Copying Features
Copying Additional Copying Features 8W0J-069 In addition to basic copy settings, the machine also has settings for 2-sided copying, image quality adjustment, and other settings according to your original and purpose. Use the copy screen to configure these settings. * To make copies using the ID Card Copy function, you can simply adjust the density and image quality. Making 2-sided Copies(P.
Page 310 Copying [1->2-Sided] Copies two 1-sided originals on both sides of one sheet of paper. [2->2-Sided] Copies the front and back of 2-sided originals on both sides of one sheet of paper. [2->1-Sided] Copies the front and back of 2-sided originals on two separate sheets of paper. This setting is available only for MF269dw II / MF269dw VP II.
Page 311 Copying Select the way of 2-Sided copying and press ➠ The copy screen is displayed. [Off] Copies 1-sided originals to separate sheets of paper. [1->2-Sided] Copies two 1-sided originals on both sides of one sheet of paper. Set the original orientation and copy opening type, as needed. On the copy screen, press [2-Sided] [Original/Finishing Type] ➠...
Page 312 Copying Select the number of pages to be combined. [Off] Pages are not combined. [2 on 1] Combines a 2-page original onto one sheet of paper. [4 on 1] Combines a 4-page original onto one sheet of paper. Select the size of the placed original. Configure the layout (page order) when combining originals, as needed.
Page 313 Copying ➠ The [N on 1] screen is displayed. Select the number of pages to be combined and press [Off] Pages are not combined. [2 on 1] Combines a 2-page original onto one sheet of paper. [4 on 1] Combines a 4-page original onto one sheet of paper. Select the size of the placed original.
Page 314 Copying When Copying with Collating The copies are collated into sets in the page order of the original. For example, when you are making three copies of a three-page original, the printouts are arranged in the following order: 1, 2, 3, 1, 2, 3, 1, 2, 3. Touch Panel Model(P.
Page 315 Copying ◼ Touch Panel Model Press [Density] on the copy screen. ➠ The [Density] screen is displayed. Adjusting the Density of the Entire Original Drag the slider to the left or right to adjust the density. Press [+] to increase the density and [-] to lower it. Adjusting the Density of the Background Press [Background] [Adjust (Manual)].
Page 316 Copying Adjusting the Image Quality You can adjust the image quality such as when the copied image is not clear or the text is difficult to read. You can also erase dark borders and shadows that appear around the edges of the original. * Erase Frame is not available when making copies using the ID Card Copy function.
Page 317 Copying Copying Photos Containing Halftone Dots such as in Magazines Select [Photo] and press Copying Originals with Large Volumes of Text such as Research Papers Select [Text] and press ◼ Erasing Dark Borders and Shadows around Edges of the Original (Erase Frame) This function erases the dark borders and shadows that appear around the edges in the copied image when copying originals that are smaller than the paper size or thick originals.
Page 318 Copying Select the size of the placed original. ◼ Adjusting the Sharpness You can emphasize the contours and lines to make them clearer in the copied image, or weaken them to make them softer. Touch Panel Model Press [Sharpness] on the copy screen. ➠...
Page 319 Copying ● To reduce moire (vertical pattern noise) in photos Press on the control panel. Press...
Page 320: Paper Save Copy
Copying Paper Save Copy 8W0J-06H If you want to save paper when multiple originals, use the paper save copy function. You can perform N on 1 copying and 2-sided copying at the same time from the [Home] screen or on the control panel, allowing you to save paper. Touch Panel Model(P.
Page 321 Copying [4 on 1 1->1-Sided] Four pages of an original are printed on a single sheet with four pages printed on one side. Select the size of the placed original. ➠ The copy screen is displayed. Enter the number of copies using the numeric keys. Configure the other copy settings, as needed.
Page 322 Copying 5 Lines LCD Model Place the original. Placing Originals(P. 139) Press on the control panel. Control Panel(P. 14) ➠ The [Paper Save Copy] screen is displayed. Select the combination of N on 1 copying and 2-sided copying. [2 on 1 1->2-Sided] Four pages of an original are printed on a single sheet with two pages printed on both sides.
Page 323 Copying Enter the number of copies using the numeric keys. Configure the other copy settings, as needed. Additional Copying Features(P. 300) ➠ You can adjust the density and image quality and other settings. Press on the control panel. ➠ Copying starts. ●...
Page 324: Copying Both Sides Of Id Cards Onto One Sheet
Copying Copying Both Sides of ID Cards onto One Sheet 8W0J-06A You can use the ID Card Copy function to copy the front and back sides of a driver's license or other ID card on the same sheet of paper at 100% magnification. This can be quickly performed from the [Home] screen or (ID Card Copy key) on the control panel and is convenient, for example, when copying ID cards at reception.
Page 325 Copying On the control panel, press [ID Card Copy] in the [Home] screen. [Home] Screen(P. 120) ➠ The copy screen is displayed. Enter the number of copies using the numeric keys. * When you make copies using the ID Card Copy function, the copy ratio is fixed at 100%. Adjust the density and image quality, as needed.
Page 326 Copying ● Press to view the copy job status. Viewing the Print Job Status and Log(P. 223) 5 Lines LCD Model Place the ID card on the platen glass. Open the feeder or the platen cover. Place the front of the ID card face down on the platen glass in the portrait orientation while aligning the corner of the ID card with the top left corner of the platen glass.
Page 327 Copying Adjust the density and image quality, as needed. Adjusting the Density(P. 305) Adjusting the Image Quality(P. 307) Press on the control panel. ➠ The front of the ID card is scanned. When [Scan Next: Press Start] is displayed, turn over the ID card and place it on the platen glass.
Page 328: Copying Multiple Passports Onto One Sheet
Copying Copying Multiple Passports onto One Sheet 8W0J-06C You can use the Passport Copy function to copy multiple passports together onto one sheet of paper. This can be quickly performed from the [Home] screen on the control panel. Touch Panel Model(P. 319) 5 Lines LCD Model(P.
Page 329 Copying Select a combination of the number of passports and whether to use 2-sided printing. [2 on 1 (2-Sided)] Combines two passports onto one side of a sheet of paper by copying with 2-sided printing. Copies four passports onto both sides of a sheet of paper with 2-sided printing. [4 on 1 (2-Sided)] Combines four passports onto one side of a sheet of paper by copying with 2-sided printing.
Page 330 Copying Press [Start Copy]. ➠ The scanned passports are printed. ● To cancel copying, press [Cancel] [Yes]. Canceling Copy Operations(P. 323) ● Press to view the copy job status. Viewing the Print Job Status and Log(P. 223) 5 Lines LCD Model Place a passport on the platen glass.
Page 331 Copying [2 on 1 (2-Sided)] Combines two passports onto one side of a sheet of paper by copying with 2-sided printing. Copies four passports onto both sides of a sheet of paper with 2-sided printing. [4 on 1 (2-Sided)] Combines four passports onto one side of a sheet of paper by copying with 2-sided printing. Copies eight passports onto both sides of a sheet of paper with 2-sided printing.
Page 332: Canceling Copy Operations
Copying Canceling Copy Operations 8W0J-06E Follow the instructions on screen to cancel a copy operation. Touch Panel Model(P. 323) 5 Lines LCD Model(P. 323) Touch Panel Model Press [Cancel] [Yes]. If the above screen is not displayed, on the control panel, press [Yes].
Page 333 Copying...
Page 334: Checking The Copy Status
Copying Checking the Copy Status 8W0J-06F Processes handled by the machine, including copying, are managed as jobs. By checking the status of jobs, you can determine whether a copy job was performed correctly and the cause of errors that occur. This section describes how to view this information using the control panel.
Page 335 Copying Select a job and press to view its details. ➠ The job details are displayed. Check the number of originals, number of copies, and other settings.
Page 336 ............. 338 Connecting a Mobile Device Directly to the Machine (Direct Connection) ........... 341 Using a Dedicated Application to Print and Scan (Canon PRINT Business) ............... 342 Using AirPrint Application to Print and Scan Data and Send Faxes ........................346 Printing from an Android Device ................
Page 337: Linking With Mobile Devices
Using the Address Book on a Mobile Device ● When sending scanned data by e-mail with the machine, you can use Canon PRINT Business to specify a destination registered to the Address Book on a mobile device. Specifying Destinations (Address Book on a Mobile Device)(P.
Page 338: Preparations For Linking With Mobile Devices
Linking with Mobile Devices Preparations for Linking with Mobile Devices 8W0J-06K To directly connect a mobile device to the machine or to use AirPrint, you must first configure the settings on the machine. Preparations for Direct Connection(P. 330) Preparations for Using AirPrint(P. 333)
Page 339: Preparations For Direct Connection
Linking with Mobile Devices Preparations for Direct Connection 8W0J-06L Enable the Direct Connection function on the machine. If the machine is not connected to a network, you need to check the Network Connection Type settings. *The Direct Connection function is not available for the models which are not equipped with a wireless LAN capability. Enabling the Direct Connection Function(P.
Page 340 Linking with Mobile Devices To allow mobile devices to always connect to the machine, in [Access Point Mode Settings], specify the SSID and network key, and select the [Always Keep Enabled If SSID/Network Key Is Specified] checkbox in [Keep Connection Enabled]. Click [OK].
Page 341 Linking with Mobile Devices ➠ The [Network Conn. Method] screen is displayed. Check that [Wired LAN] is displayed. If the connection type is set to wired LAN, you can establish a direct connection even if the machine is not connected to a network. When [Wireless LAN] Is Displayed in [Network Conn.
Page 342: Preparations For Using Airprint
Linking with Mobile Devices Preparations for Using AirPrint 8W0J-06R Set the basic information that is required to use AirPrint. Configure the settings related to the functions and security that will be used, according to your usage and environment. Setting the Basic Information of AirPrint(P. 333) Setting the Functions and Security to Be Used with AirPrint(P.
Page 343 Linking with Mobile Devices [Use HTTP](P. 449) [IPP Print Settings](P. 449) [mDNS Settings](P. 445) [Network Link Scan Settings](P. 449) Setting the Functions and Security to Be Used with AirPrint AirPrint uses the following protocols: ● IPP (printing and sending faxes) ●...
Page 344 Linking with Mobile Devices To set a password, select the [Set/Change Password] checkbox, and enter the same password in both [Password] and [Confirm] using single-byte alphanumeric characters. Printing or sending faxes with AirPrint now requires authentication, and only users who know the user name and password of IPP authentication can use these functions.
Page 345: Connecting A Mobile Device To The Machine
Linking with Mobile Devices Connecting a Mobile Device to the Machine 8W0J-06S To use the machine from a mobile device, you must connect it to the machine using either of the following methods: Connecting via Wireless LAN Router (LAN Connection) Connect a mobile device to the machine via a wireless LAN router in the same way as you connect a computer to the machine.
Page 346: Connecting A Mobile Device Via Wireless Lan Router (Lan Connection)
Linking with Mobile Devices Connecting a Mobile Device via Wireless LAN Router (LAN Connection) 8W0J-06U Connect a mobile device to the machine via a wireless LAN router in the same way as you connect a computer to the machine. By configuring a mobile device to connect automatically to the wireless LAN router, you do not need to manually connect it next time.
Page 347: Connecting A Mobile Device Directly To The Machine (Direct Connection)
Linking with Mobile Devices Connecting a Mobile Device Directly to the Machine (Direct Connection) 8W0J-06W Connect a mobile device directly to the machine via Wi-Fi. You can directly connect it to the machine without using wireless LAN. You must manually connect the mobile device each time you use the machine. By default, only one mobile device can be directly connected to the machine at any one time.
Page 348 Linking with Mobile Devices Directly connect the mobile device. Manually Configuring the Wi-Fi Settings Press [Display SSID/Network Key] to check the SSID and the network key of the machine. In the Wi-Fi settings of the mobile device, select the SSID of the machine, and enter the network key. For details about how to configure the Wi-Fi settings, see the manual of the mobile device.
Page 349 Linking with Mobile Devices Manually Configuring the Wi-Fi Settings Check the SSID and network key of the machine. In the Wi-Fi settings of the mobile device, select the SSID of the machine, and enter the network key. For details about how to configure the Wi-Fi settings, see the manual of the mobile device. When [Connected.] appears on the control panel, press [Close].
Page 350: Using A Dedicated Application To Print And Scan (Canon Print Business)
Register the machine to Canon PRINT Business. When the mobile device is connected to the machine via LAN, the IP address information of the machine is required to register the machine to Canon PRINT Business. You can view the IP address with [Home] screen [Mobile Portal] [LAN Connect.]...
Page 351: Using Airprint Application To Print And Scan Data And Send Faxes
Linking with Mobile Devices Using AirPrint Application to Print and Scan Data and Send Faxes 8W0J-06Y AirPrint is a print function standard in Apple operating systems. You can print from applications that support AirPrint instead of having to install a dedicated application or driver. In addition, you can use AirPrint to print from a Mac.
Page 352 Linking with Mobile Devices Tap [Printer], and select the machine. Configure the print settings. The available settings and usable paper sizes vary depending on the application you are using. Tap [Print]. ➠ Printing starts. You can check the print status or the print log by pressing on the control panel.
Page 353 Linking with Mobile Devices In [Printer], select the machine. Configure the print settings. The available settings and usable paper sizes vary depending on the application you are using. Click [Print]. ➠ Printing starts. You can check the print status or the print log by pressing on the control panel.
Page 354 Linking with Mobile Devices ◼ Using AirPrint to Send Faxes Open the document you are sending on your Mac. From the menu in the application used to open the document, click [Print]. ➠ The printing dialog box appears. In [Printer], select the machine. Select the printer whose name ends with "Fax."...
Page 355: Printing From An Android Device
Register the machine to Canon Print Service. When the mobile device is connected to the machine via LAN, the IP address information of the machine is required to register the machine to Canon Print Service. You can view the IP address with [Home] screen [Mobile Portal] [LAN Connect.]...
Page 356: Printing From Chromebook Or Other Device With Chrome Os
Linking with Mobile Devices Printing from Chromebook or Other Device with Chrome OS 8W0J-071 You can use a Chromebook or other device equipped with Chrome OS to print without having to install a dedicated application or printer driver. Printing from a Chrome OS Device ●...
Page 357 Security Security Security ................................349 ................350 Setting the Department ID and PIN for the Administrator ............................ 353 Protecting the Network ............................354 Setting the Firewall .......................... 357 Changing the Port Number ............................... 358 Using a Proxy ..............................360 Using TLS ............................
Page 358: Security
Security Security 8W0J-072 This machine is an information device that uses communication functions and handles various data. Therefore, it is important to provide measures to prevent unauthorized access when using the machine in a network environment and measures against security risks such as sending data by mistake and leaking information. This machine is equipped with various functions and settings to reduce these threats and vulnerabilities.
Page 359: Setting The Department Id And Pin For The Administrator
Security Setting the Department ID and PIN for the Administrator 8W0J-073 Set the System Manager ID and System Manager PIN to create an administrator account. By creating an administrator account, only those users who know these credentials can log in to System Manager Mode to view and change important settings.
Page 360 Security Setting the System Manager Information ● On the [Sys. Manager Info Set.] screen, press [System Manager Name] to set the name of the system manager. ● You can also configure the e-mail address and other system manager information by using Remote UI from a computer.
Page 361 Security ● Do not forget the System Manager ID and PIN. If you forget your System Manager ID and PIN, contact your dealer or service representative. If the Problem Persists(P. 651) Setting the System Manager Information ● On the [Sys. Manager Info Set.] screen, press [System Manager Name] to set the name of the system manager.
Page 362: Protecting The Network
Security Protecting the Network 8W0J-07C Connecting the machine to a network allows you link it to computers and mobile devices for more convenient operations. However, this also creates risks of unauthorized access and eavesdropping over the network. By configuring the security settings according to your network environment, you can reduce these risks to ensure safer use of the machine.
Page 363: Setting The Firewall
Security Setting the Firewall 8W0J-07E Set up the packet-filtering firewall to prevent unauthorized access. First, as a prerequisite, set whether to allow or block communication with other devices. Next, specify the IP addresses or MAC addresses of devices you want to block or allow as exceptions. For the number of addresses that can be specified and the protocols whose communication can be restricted, see the firewall specifications.
Page 364 Security Select the [Use Filter] checkbox. ➠ The IP address is enabled. In [Default Policy], set the filtering prerequisites. As a filtering prerequisite, select whether to allow or block communication with other devices. Register [Exception Addresses]. ● In [Address to Register], enter an IP address, and then click [Add]. ●...
Page 365 Security Click [Network Settings] [Firewall Settings]. ➠ The [Firewall Settings] screen is displayed. Click [Edit] for the MAC address send or receive filter. ● To restrict sending of data from the machine to other devices, click [Edit] for the send filter. ●...
Page 366: Changing The Port Number
Security Changing the Port Number 8W0J-07F Typically, conventional port numbers are used for major protocols, but these port numbers may be changed to enhance security. As the port numbers must be the same on communicating devices, such as a computer or server, when the port number is changed, the setting on the machine also needs to be changed.
Page 367: Using A Proxy
Security Using a Proxy 8W0J-07H Using a proxy server to connect to a network not only facilitates managing communications with external networks but blocks unauthorized access and consolidates anti-virus protection for enhanced security. Configure these settings using Remote UI from a computer. You cannot use the control panel to configure the settings.
Page 368 Security Log out from Remote UI.
Page 369: Using Tls
Security Using TLS 8W0J-07J Transport Layer Security (TLS) is a mechanism for encrypting data sent or received over the network. Encrypting communication with TLS when using Remote UI reduces the risks of data eavesdropping and tampering during communication. To use TLS encrypted communication for Remote UI, specify the key and certificate (server certificate) you want to use, and then enable TLS on Remote UI.
Page 370 Security Specify the maximum and minimum versions of TLS. [Algorithm Settings] Select the checkbox of the algorithm to use for TLS. Enable TLS on Remote UI. Click [License/Other] [Remote UI Settings] [Edit]. ➠ The [Edit Remote UI Settings] screen is displayed. Select the [Use TLS] checkbox, and click [OK].
Page 371: Using Ieee 802.1X
Security Using IEEE 802.1X 8W0J-07L In a network environment with IEEE 802.1X authentication, only client devices (supplicants) authenticated by the authentication server (RADIUS server) are allowed to connect to the network via the LAN switch (authenticator), thereby blocking unauthorized access. When connecting the machine to a network that uses IEEE 802.1X authentication, you must configure the settings on the machine such as the authentication method managed by the authentication server.
Page 372 Security ➠ The [Edit IEEE 802.1X Settings] screen is displayed. Select the [Use IEEE 802.1X] checkbox, and enter the login name. For the login name, enter a name to identify the user (EAP Identity) using single-byte alphanumeric characters. When verifying the certificate of an authentication server Select the [Verify Authentication Server Certificate] checkbox.
Page 373: Managing And Verifying A Key And Certificate
Security Managing and Verifying a Key and Certificate 8W0J-07R To encrypt communication with TLS when using Remote UI, or to use TLS as the IEEE 802.1X authentication method, a key and certificate are required In addition, depending on the communicating device, encrypted communication using a specified certificate may be requested, thereby requiring a key and certificate.
Page 374: Generating A Key And Certificate
Security Generating a Key and Certificate 8W0J-07S Generate the key and certificate required for TLS-encrypted communication on the machine. A self-signed certificate is used for the self-generated key. For the algorithm of the keys and certificates that can be generated with this machine, see the specifications of the self-generated key and self-signed certificate.
Page 375 Security ➠ The generated key and certificate are added to [Registered Key and Certificate] on the [Key and Certificate Settings] screen. Log out from Remote UI. Viewing and Verifying Detailed Information of a Generated Certificate ● When you click the key name (or certificate icon) in [Registered Key and Certificate] on the [Key and Certificate Settings] screen, the certificate details appear.
Page 376: Generating A Key And Certificate Signing Request (Csr) And Obtaining And Registering A Certificate
Security Generating a Key and Certificate Signing Request (CSR) and Obtaining and Registering a Certificate 8W0J-07U As a certificate generated on the machine does not have a signature from a certificate authority, the machine may not be able to communicate depending on the communicating device. In this case, registering a signed certificate issued by a certificate authority to the key enables communication even with a self-generated key.
Page 377 Security Enter the items as needed using single-byte alphanumeric characters. [Common Name] Enter the name of the certificate subject as needed using single-byte alphanumeric characters. This corresponds to the Common Name (CN). Click [OK]. ➠ The [Key and Certificate Signing Request (CSR) Details] screen is displayed. Click [Store in File] to save the CSR file to a computer.
Page 378 Security ➠ The [Key and Certificate Signing Request (CSR) Details] screen is displayed. Click [Register Certificate]. In [Specify File], click [Browse], and specify the file of the certificate issued by the certificate authority. Click [Register]. ➠ The icon of the certificate displayed in [Registered Key and Certificate] on the [Key and Certificate Settings] screen changes from [ ] to [ Log out from Remote UI.
Page 379: Registering A Key And Certificate Or Ca Certificate Obtained From An Issuing Authority
Security Registering a Key and Certificate or CA Certificate Obtained from an Issuing Authority 8W0J-07Y Install and register a key and certificate or CA certificate obtained from a digital certificate issuing authority to the machine before starting to use them. Register the key and certificate or CA certificate using Remote UI from a computer.
Page 380 Security ➠ The [Enter Private Key Password] screen is displayed. Enter the key name password using single-byte alphanumeric characters, and click [OK]. ➠ The registered key and certificate are added to [Registered Key and Certificate] on the [Key and Certificate Settings] screen. When registering a CA certificate To the right of the CA certificate file to register, click [Register].
Page 381: Verifying A Received Certificate With Ocsp
Security Verifying a Received Certificate with OCSP 8W0J-080 Online Certificate Status Protocol (OCSP) is a protocol for inquiring to an OCSP responder (server that supports OCSP) about the revocation status of a certificate received from a certificate authority. You can configure the settings to verify the validity of a certificate that the machine receives from a certificate authority, using the OCSP.
Page 382: Preventing Sending Data By Mistake And Leaking Information
Security Preventing Sending Data by Mistake and Leaking Information 8W0J-081 Unintentionally sending a fax to the wrong destination or leaving a received fax document on the machine poses a risk of information leakage. In addition, while sending a fax from a computer and using mobile devices are easy and convenient, these can lead to operation errors and information theft.
Page 383: Limiting Available Destinations
Security Limiting Available Destinations 8W0J-082 You can prevent sending faxes or scanned data by mistake and leaking data by not allowing users to use destinations in the send function log and by limiting send destinations to those registered in the Address Book. Prohibiting the Use of Destinations in the Send Log(P.
Page 384 Security Sending Only to Registered Destinations This limits the available send destinations to the following: ● Destinations in the Address Book. When this function is enabled, users cannot enter a destination using the numeric keys or register or edit the Address Book.
Page 385: Confirming The Destination Before Sending
Security Confirming the Destination before Sending 8W0J-083 Configure the settings to display a screen confirming the destination before an e-mail or fax is sent. Confirm that there are no mistakes in the specified destination and entered information to prevent sending by mistake. Choosing When to Display the Confirmation Screen ●...
Page 386 Security To display the screen when sending an e-mail or fax Click [Common Settings] [Edit]. ➠ The [Edit Common Settings] screen is displayed. In [Common Settings], select the [Confirm Destination Before Sending] checkbox, and select the item to display. Click [OK]. To display the screen when entering a fax number using the numeric keys Click [Fax TX Settings] [Edit].
Page 387: Restricting Fax Sending
Security Restricting Fax Sending 8W0J-084 You can prohibit fax sending from a computer (PC faxing) and the function for collectively sending a fax to multiple destinations (Sequential Broadcast) to prevent information leakage via fax. Prohibit Fax Sending from a Computer(P. 378) Prohibiting Fax Sending to Multiple Destinations(P.
Page 388 Security On the Portal page of Remote UI, click [Settings/Registration]. Portal Page of Remote UI(P. 401) Click [TX Settings] [Fax TX Settings] [Edit]. ➠ The [Edit Fax TX Settings] screen is displayed. In [Basic Settings], set [Restrict Sequential Broadcast] to [Reject Sequential Broadcast].
Page 389: Restricting Use From A Mobile Device
Chrome OS without having to install a dedicated Canon plugin. Printing from a mobile device can be easy and convenient, but it can also lead to information leakage. You can also ®...
Page 390: Restricting Printing
Security Restricting Printing 8W0J-087 You can configure the machine not to immediately print received faxes. This can prevent not only unattended printed documents and information theft, but also unneeded printing, thereby saving paper. Saving Received Documents in the Machine (Memory Lock)(P. 382)
Page 391: Saving Received Documents In The Machine (Memory Lock)
Security Saving Received Documents in the Machine (Memory Lock) 8W0J-089 Memory Lock temporarily saves received faxes in the memory of the machine without printing them immediately. Faxes saved in the memory can be printed later, thereby preventing unattended printed documents and information theft.
Page 392 Security Click [OK]. ➠ The settings are applied. Log out from Remote UI. ● When Memory Lock is disabled, all faxes saved in the memory are printed automatically. Memory Lock is disabled in the following cases: - When the [Use Memory Lock] checkbox is cleared - When the end time of [Specify Memory Lock Time] has been reached Viewing and Printing Faxes Saved in the Memory When you enable preview in Memory Lock, you can see the details of the fax and print with the Memory Lock setting...
Page 393 Security ● When you click [Print All], all faxes saved in the memory are printed. Log out from Remote UI after viewing the information or printing.
Page 394: Preventing Unauthorized Use
Security Preventing Unauthorized Use 8W0J-08A The machine handles a variety of information including the Address Book and print data. It also provides various settings to ensure efficient management and operation. While this information and the settings provide convenience, they can also lead to information leakage and other security issues if the information and settings can be accessed by anyone.
Page 395: Restricting Address Book Registration And Editing
Security Restricting Address Book Registration and Editing 8W0J-08C To prevent unauthorized adding of new entries in the Address Book and editing of existing entries, you can set a PIN and restrict the method for adding new entries. Restricting Address Book Registration and Editing by Setting a PIN(P. 386) Prohibiting Registering Fax Sending Log Destinations to Address Book(P.
Page 396 Security Clearing the PIN Setting ● Clear the entered values of [Address Book PIN], and then click [OK] with the fields left empty. Prohibiting Registering Fax Sending Log Destinations to Address Book You can restrict the registration of destinations in the fax sending log to Address Book. This section describes how to configure the settings using Remote UI from a computer.
Page 397: Restricting Use Of Remote Ui
Security Restricting Use of Remote UI 8W0J-08E While Remote UI is convenient for operating the machine from a computer, it also poses a risk of third-party access to the machine. You can configure the setting to require users to enter a PIN (Remote UI Access PIN) when using Remote UI to prevent unauthorized access by a third party.
Page 398 Security When [Management Settings] of the Settings Menu Is Initialized ● Use the settings menu on the control panel to reset the Remote UI Access PIN. [Remote UI Access Security Settings](P. 512) ◼ 5 Lines LCD Model Press on the control panel. Control Panel(P.
Page 399 Security ◼ Touch Panel Model On the control panel, press [Menu] in the [Home] screen. [Home] Screen(P. 120) Press [Management Settings] [Remote UI Settings/Update Firmware] [Remote UI Settings] [Use Remote UI]. ➠ The [Use Remote UI] screen is displayed. If the login screen appears, enter the System Manager ID and PIN, and then press [Log In]. Logging In to the Machine(P.
Page 400: Preventing Connection To Computer Via Usb Port
Security Preventing Connection to Computer via USB Port 8W0J-08F You can disable the USB port for computer connection on the back of the machine to reduce the risk of an external connection without going through a network with security measures. This section describes how to configure the settings using Remote UI from a computer.
Page 401: Configuring Lpd, Raw, Or Wsd
Security Configuring LPD, RAW, or WSD 8W0J-08H Select whether to use any of the protocols below on the machine when printing or scanning documents from a computer. You are recommended to disable any protocols you will not be using. When using LPD or RAW, you can configure the time until reception of print data is canceled. This protocol is not dependent on the hardware, operating system, or other platform.
Page 402 ● For details about installing the driver via a WSD network, see the manual of the driver at the online manual site. https://oip.manual.canon/ Changing the Port Number ● To change the port number of each protocol, see the following:...
Page 403: Disabling Http Communication
Security Disabling HTTP Communication 8W0J-08J It is recommended to disable HTTP communication when using only the USB connection or when not using functions that require HTTP communication, such as Remote UI, WSD printing, and AirPrint. This section describes how to configure the settings using the control panel. You can also configure the settings using Remote UI from a computer.
Page 404 Managing the Machine Managing the Machine Managing the Machine ..........................396 ..........................397 Setting the Date and Time ................... 398 Managing the Machine from a Computer (Remote UI) ............................399 Starting Remote UI ..........................401 Portal Page of Remote UI ....................
Page 405: Managing The Machine
Managing the Machine Managing the Machine 8W0J-08R This section describes the management functions that are required to operate the machine. Monitoring the Operation Status and Usage of the Machine, and Configuring the Settings Setting the Date and Time Set the date and time for the machine. The date and time are used as the reference for the functions using date and time information, and therefore, they need to be set accurately.
Page 406: Setting The Date And Time
Managing the Machine Setting the Date and Time 8W0J-08S Set the date and time for the machine. The date and time set here are used as the reference for the functions using date and time information, and therefore, they need to be set accurately. This section describes how to configure the settings using Remote UI from a computer.
Page 407: Managing The Machine From A Computer (Remote Ui)
Managing the Machine Managing the Machine from a Computer (Remote UI) 8W0J-08U With Remote UI, you can use a Web browser on a computer to check the function operation status of the machine, change the machine settings, and register destinations to the Address Book. You can manage the machine from a remote location and efficiently perform time-consuming settings and registration on your computer.
Page 408: Starting Remote Ui
Managing the Machine Starting Remote UI 8W0J-08W To use Remote UI, enter the IP address of the machine into a Web browser on a computer, and log in with System Manager Mode or General User Mode. The functions available with Remote UI vary depending on the mode you logged in to.
Page 409 Managing the Machine [System Manager Mode] When the System Manager ID is set, enter the System Manager ID and System Manager PIN. System Manager ID and PIN(P. 5) * When logging in with System Manager Mode, you must change the System Manager PIN from the default setting.
Page 410: Portal Page Of Remote Ui
Managing the Machine Portal Page of Remote UI 8W0J-08X When you log in to Remote UI, the Portal page (Remote UI top page) appears. From here you can check the operations status of the machine, view various information, and change the settings with button operations. [Device Name] Displays the device name set in [Settings/Registration] [Device Management]...
Page 411 Managing the Machine [Device Basic Information] Displays the current status and error information of the machine. When an error occurs, this displays a link to the error information screen. [Consumables Information] Displays the paper source information and the remaining amount in the toner cartridge or the drum cartridge. Click [Check Consumables Details] to display the toner cartridge name and the drum cartridge name.
Page 412: Checking Usage And Logs With Remote Ui
Managing the Machine Checking Usage and Logs with Remote UI 8W0J-08Y From Status Monitor/Cancel in Remote UI, you can check the status and logs of a function, operation status of the machine, and error information. Log in to Remote UI. Starting Remote UI(P.
Page 413 Managing the Machine With preview in Memory Lock enable, you can perform the following operations when logged in with System Manager Mode. Saving Received Documents in the Machine (Memory Lock)(P. 382) ● Click [Job Number] to view details and a preview of the data to be forwarded. ●...
Page 414: Monitoring The Usage
Managing the Machine Monitoring the Usage 8W0J-090 You can use the control panel of the machine to check the total number of copied and printed pages and print communication results, settings, and other reports and lists. Checking the Number of Printed Pages (Check Counter)(P. 406) Printing and Viewing Reports and Lists(P.
Page 415: Checking The Number Of Printed Pages (Check Counter)
Managing the Machine Checking the Number of Printed Pages (Check Counter) 8W0J-091 You can display a counter showing the total number of pages copied and printed. The number of printed pages includes received faxes and printed reports and lists. This section describes how to check the number of printed pages using the control panel. You can also check this information using Remote UI from a computer.
Page 416 Managing the Machine ➠ The [Status Monitor] screen is displayed. Press [Device Status] [Check Counter] Select the item you want to check, and press [101: Total 1] Displays the total number of pages copied and printed. [201: Copy (Total 1) ] Displays the total number of pages copied.
Page 417: Printing And Viewing Reports And Lists
Managing the Machine Printing and Viewing Reports and Lists 8W0J-092 You can print and view reports and lists including machine usage, communication results, and settings. Types of Reports and Lists(P. 408) Printing Reports and Lists(P. 409) 2-Sided Printing of Reports and Lists ●...
Page 418 Managing the Machine You can print and view the following lists that summarize the registration information and settings of the machine: ● Address Book List Displays the destination information registered in the Address Book by [Coded Dial], [One-Touch], and [Group]. ●...
Page 419 Managing the Machine Press [Output Reports] [Print List] ➠ The [Print List] screen is displayed. Select the report or list to print, and press ➠ A screen confirming the paper available for printing is displayed. If the login screen appears, enter the System Manager ID and PIN, then select [<Log In>] and press Logging In to the Machine(P.
Page 420: Changing The Report And List Print Settings
Managing the Machine Changing the Report and List Print Settings 8W0J-093 Reports and lists are printed on paper on one side by default. You can change the setting to print on both sides. You can also change the setting to automatically print communication results reports. For the 5 Lines LCD Model, the reports of communication results are not available.
Page 421 Managing the Machine Select whether to print this report automatically. ● To print automatically after each send job, select [On]. To print automatically only when an error occurs, select [Only When Error Occurs]. ● When [On] or [Only When Error Occurs] is selected, in [Include TX Image], select whether to print part of the original on the report.
Page 422: Clearing The Mail Box
Managing the Machine Clearing the Mail Box 8W0J-094 When scanned data is sent by e-mail and a send error occurs, the mail server may send an error notification e-mail to the e-mail address of the machine. Delete all mail from the server mail box, as needed, so that the mail box does not become full with notification mail.
Page 423: Importing And Exporting The Address Book
Click [Start Exporting] to save the exported data as a file to a computer. ➠ The Address Book is exported as a Canon Address Book file (*.abk). If a PIN is set for the Address Book, enter the Address Book PIN.
Page 424 Importing the Address Book Specify the exported Address Book file. File formats for import ● Canon Address Book file (*.abk) Configure these settings using Remote UI from a computer. You cannot use the control panel to configure the settings. Administrator privileges are required.
Page 425: Updating The Firmware (Touch Panel Model)
Managing the Machine Updating the Firmware (Touch Panel Model) 8W0J-096 When functions are added or the software version is upgraded, the firmware of the machine is updated. Check the version of the firmware, and update the firmware via the Internet or a computer according to the usage environment of the machine.
Page 426 Updating the Firmware via a Computer Update the firmware from a computer connected to the machine via wired LAN or USB. Required Preparations ● Download the latest firmware from the Canon website for your country/region to the computer performing the update. https://global.canon/en/support/ ◼...
Page 427 Managing the Machine ◼ To Put the Machine into Update Waiting State (Download Mode) Use the following procedure. Use the control panel to perform this operation. You cannot perform this operation using Remote UI from a computer. Administrator privileges are required. On the control panel, press [Menu] in the [Home] screen.
Page 428: Updating The Firmware (5 Lines Lcd Model)
Managing the Machine Updating the Firmware (5 Lines LCD Model) 8W0J-097 When functions are added or the software version is upgraded, the firmware of the machine is updated. Check the version of the firmware, and update the firmware via the Internet or a computer according to the usage environment of the machine.
Page 429 Updating the Firmware via a Computer Update the firmware from a computer connected to the machine via wired LAN or USB. Required Preparations ● Download the latest firmware from the Canon website for your country/region to the computer performing the update. https://global.canon/en/support/...
Page 430 Managing the Machine ◼ How to Update from a Computer See the "User Support Tool Operation Guide" included with the firmware. ◼ To Put the Machine into Update Waiting State (Download Mode) Use the following procedure. Use the control panel to perform this operation. You cannot perform this operation using Remote UI from a computer. Administrator privileges are required.
Page 431: Initializing The Settings And Data
Managing the Machine Initializing the Settings and Data 8W0J-098 You can initialize the settings and registered data to reset the machine to the factory settings. You can initialize specified settings and data only or initialize all settings and data. Initializing Specific Settings and Data You can initialize the following items separately: ●...
Page 432 Managing the Machine ➠ The specified item is initialized. Log out from Remote UI. When the Settings Menu Is Initialized When any of the following is initialized, restart the machine to apply the initialized settings. Restarting the Machine(P. 113) ● [Preferences] ●...
Page 433 Managing the Machine Press [Yes] [Yes]. ➠ All settings and data are initialized. When initialization is complete, the machine restarts automatically. ◼ 5 Lines LCD Model Press on the control panel. Control Panel(P. 14) Press [Management Settings] [Initialize All Data/Settings] ➠...
Page 434 Settings Menu Items Settings Menu Items Settings Menu Items ............................ 427 ..............................428 [Preferences] ............................430 [Display Settings] ..........................434 [Timer/Energy Settings] ..............................437 [Network] .......................... 442 [Wireless LAN Settings] ............................ 444 [TCP/IP Settings] ............................451 [External Interface] ..............................452 [Accessibility] ............................
Page 435 Settings Menu Items ......................511 [Remote UI Settings/Update Firmware] ..........................512 [Remote UI Settings] ............................. 513 [Data Management] ............................514 [Security Settings] ....................... 515 [Authentication/Password Settings] ......................516 [Toner Deliv. Set.] or [Toner Delivery Set.]...
Page 436: Settings Menu Items
Settings Menu Items Settings Menu Items 8W0J-099 This section describes the items available in the settings menu displayed when you press [Menu] in the [Home] screen on the control panel. From the settings menu, you can run functions and modify the settings according to the machine's operating environment or its usage.
Page 437: [Preferences]
Settings Menu Items [Preferences] 8W0J-09A These are settings used to configure features such as the control panel screen displays and the network settings according to the environment in which the machine is used. [Display Settings](P. 428) [Timer/Energy Settings](P. 428) [Network](P. 428) [External Interface](P.
Page 438 Settings Menu Items [Volume Settings] [Menu] [Preferences] Set whether the machine emits sounds notifying you of operations and statuses. [Volume Settings](P. 454) * [Volume Settings] may not be displayed depending on the model, the installed options, and other settings.
Page 439: [Display Settings]
Settings Menu Items [Display Settings] 8W0J-09C Configure the control panel screen displays. * Values in bold red text are the default settings for each item. [Default Screen after Startup/Restoration](P. 430) [Gram/Pound Switch](P. 432) [Button Display Order on Home Screen](P. 430) [Displ.
Page 440 Settings Menu Items [Copy] [Scan] [Menu] [Paper Settings] [Scan -> PC] [Paper Save Copy] [Passport Copy] [Mobile Portal] [Display Order (Home)] [Update Firmware] [Wireless LAN Set.] [Toner Delivery Set.] *1 [Toner Delivery Set.] is only displayed when [Select Country/Region] is set to [United States (US)]. [Language] [Menu] [Preferences]...
Page 441 Settings Menu Items [Millimeter/Inch Entry Switch] [Menu] [Preferences] [Display Settings] Change the units shown on the screen for entering length and width. [Millimeter] [Inch] [Gram/Pound Switch] [Menu] [Preferences] [Display Settings] You can change the units displayed such as for the paper weight. * [Gram/Pound Switch] is only displayed when [Select Country/Region] is set to [United States (US)] or [Canada (CA)].
Page 442 Settings Menu Items [Display IP Address] [Menu] [Preferences] [Display Settings] Specify whether to display the machine's IPv4 address in the [Status Monitor] screen. [Status Monitor] Screen(P. 124) [Off] [On] [Notify to Clean Original Scanning Area] [Menu] [Preferences] [Display Settings] Specify whether a message is displayed to notify you if soiling is detected during feeder use. * [Notify to Clean Original Scanning Area] may not be displayed depending on the model, the installed options, and other settings.
Page 443: [Timer/Energy Settings]
Settings Menu Items [Timer/Energy Settings] 8W0J-09E Set the date and time and specify the Energy Saver settings. * Values in bold red text are the default settings for each item. [Quiet Mode Time](P. 434) [Current Date/Time Settings](P. 434) [Date/Time Settings](P. 434) [Date Format](P.
Page 444 Settings Menu Items * When you change the time zone, the current time setting is automatically changed accordingly. [Current Date/ Time Settings](P. 434) . * If daylight saving time is enabled, specify the dates from which and to which daylight saving time is in effect. [Time Zone] [(UTC-12:00) International Date Line West] to [(UTC) Coordinated Universal...
Page 445 Settings Menu Items ● When processing of some sort (such as printing or sending and receiving faxes) is in progress Auto Reset is performed for some messages. [Function After Auto Reset] [Menu] [Preferences] [Timer/Energy Settings] Set the screen displayed after an Auto Reset. ●...
Page 446: [Network]
Settings Menu Items [Network] 8W0J-09F Specify the settings for the machine's network environment. * Values in bold red text are the default settings for each item. [Select Wired/Wireless LAN](P. 437) [Waiting Time for Connection at Startup] [Wireless LAN Settings](P. 437) (P.
Page 447 Start cableless setup mode. To configure the network settings using the Canon Laser NW Device Setup Utility, select cableless setup mode. * You can download the Canon Laser NW Device Setup Utility from the Canon website for your country/region. https://global.canon/en/support/...
Page 448 Settings Menu Items [On] [Format Host Resources MIB to RFC2790] [Off] [On] [Dedicated Port Settings] [Menu] [Preferences] [Network] Specify whether to use a dedicated port. Use a dedicated port for tasks such as printing from a computer, scanning using the MF Scan Utility, and configuring or browsing the machine's settings.
Page 449 Settings Menu Items [Ethernet Type] [10BASE-T] [100BASE-TX] [On] 5 Lines LCD Model [Auto Detect] [Off] [Communication Mode] [Half Duplex] [Full Duplex] [Ethernet Type] [10BASE-T] [100BASE-TX] [On] [MAC Address] [IEEE 802.1X Settings] [Menu] [Preferences] [Network] Specify whether to use IEEE 802.1X. Use Remote UI from a computer to set the IEEE 802.1X authentication method.
Page 450 Settings Menu Items [On] [MAC Address Filter] [Outbound Filter] [Off] [On] [Inbound Filter] [Off] [On] [RMT-SW] [Menu] [Preferences] [Network] Normally, use the machine with this set to [Off]. When your service representative carries out device maintenance remotely, he or she may change this to [On]. [Off] [On] [Initialize Network Settings]...
Page 451: [Wireless Lan Settings]
Settings Menu Items [Wireless LAN Settings] 8W0J-09H Specify the settings for connecting the machine to a wireless LAN and to save energy while the machine is connected to a wireless LAN. * Values in bold red text are the default settings for each item. [Select Network](P.
Page 452 Settings Menu Items Connect to a wireless LAN router that supports WPS PIN code mode by registering a PIN code generated by the machine. Use a computer or similar device to register the PIN code. Connecting to a Wireless LAN by Entering a PIN Code (WPS PIN Code Mode)(P.
Page 453: [Tcp/Ip Settings]
Settings Menu Items [TCP/IP Settings] 8W0J-09J Specify the settings to use the machine on a TCP/IP network. * Values in bold red text are the default settings for each item. [IPv4 Settings](P. 444) [IPP Print Settings](P. 449) [IPv6 Settings](P. 446) [Use HTTP](P.
Page 454 Settings Menu Items [DNS Server Settings] [Primary DNS Server]: 0.0.0.0 [Secondary DNS Server]: 0.0.0.0 [DNS Host Name/Domain Name Settings] [Host Name] [Domain Name] [DNS Dynamic Update Settings] [Off] [On] [DNS Dyn. Updt. Intrvl.] 0 to to 48 (hr.) [mDNS Settings] [Menu] [Preferences] [Network]...
Page 455 Settings Menu Items [On] [Acquire POP Server Address] [Off] [On] May not be displayed depending on the model, the installed options, and other settings. [IPv6 Settings] [Menu] [Preferences] [Network] [TCP/IP Settings] Specify the settings for using the machine in an IPv6 environment. You can set multiple IPv6 addresses and use them at the same time.
Page 456 Settings Menu Items [DNS Dynamic Update Settings] [Off] [On] [Register Manual Address] [Off] [On] [Register Stateful Address] [Off] [On] [Register Stateless Address] [Off] [On] [DNS Dynamic Update Interval] 0 to to 48 (hr.) [mDNS Settings] [Menu] [Preferences] [Network] [TCP/IP Settings] [IPv6 Settings] Specify the mDNS settings to use DNS functions in an environment such as Bonjour with no DNS installed.
Page 457 Settings Menu Items [WINS Server Address]: 0.0.0.0 [LPD Settings] [Menu] [Preferences] [Network] [TCP/IP Settings] Specify whether to use the LPD protocol. Configuring LPD, RAW, or WSD(P. 392) If the LPD protocol is used, you can also set the time from the start of reception standby, after print data reception is canceled, to the timeout.
Page 458 Settings Menu Items [Off] [On] [Use Computer Scan] [Off] [On] [IPP Print Settings] [Menu] [Preferences] [Network] [TCP/IP Settings] Specify whether to use IPP (Internet Printing Protocol). You can use IPP when printing and sending fax with AirPrint. Setting the Functions and Security to Be Used with AirPrint(P. 334) When using IPP, you can also specify whether TLS encryption is used for communication.
Page 459 Settings Menu Items Specify the port number for the protocol used in accordance with the port numbers for the computer, server or other device. Changing the Port Number(P. 357) [LPD] 1 to to 65535 [RAW] 1 to 9100 to 65535 [WSD Multicast Discovery] 1 to 3702...
Page 460: [External Interface]
Settings Menu Items [External Interface] 8W0J-09K Specify the settings for USB connections. * Values in bold red text are the default settings for each item. [USB Settings](P. 451) [USB Settings] [Menu] [Preferences] [External Interface] Specify the settings for using the USB ports. Specify whether to use the USB port for connecting to the computer in [Use as USB Device].
Page 461: [Accessibility]
Settings Menu Items [Accessibility] 8W0J-09L Configure control panel screen features such as screen color inversion and message display time to make the screen easier to see. * Values in bold red text are the default settings for each item. [Invert Screen Colors](P. 452) [Contrast](P.
Page 462 Settings Menu Items [Cursor Movement Type] [Menu] [Preferences] [Accessibility] Set the cursor operation when entering text. Set to [Auto] to move the cursor automatically to the next input field after entering text. When set to [Manual], you must press to move the cursor. [Auto] [Manual]...
Page 463: [Volume Settings]
Settings Menu Items [Volume Settings] 8W0J-0J2 Set whether the machine emits sounds notifying you of operations and statuses. Adjusting the Volume (For Models with a Fax Function)(P. 193) * Values in bold red text indicate the default setting for each item. * [Volume Settings] may not be displayed depending on the model, the installed options, and other settings.
Page 464 Settings Menu Items Adjust the volume of the beep to notify when receiving a fax is complete. You can set the machine to beep only when a receiving error is occurred. 4 levels [When Error] [Off] [On] [Scanning Done Tone] [Menu] [Preferences] [Volume Settings]...
Page 465 Settings Menu Items [Warning Tone] [Menu] [Preferences] [Volume Settings] Set whether to emit a sound when the machine has a paper jam or other malfunction. [Off] [On] [Job Done Tone] [Menu] [Preferences] [Volume Settings] Set whether to emit a sound when an operation on the machine is completed, such as copying or scanning. [Off] [On] [Energy Saver Alert]...
Page 466: [Adjustment/Maintenance]
Settings Menu Items [Adjustment/Maintenance] 8W0J-09R Use this setting to adjust the print quality and when cleaning the machine. [Adjust Image Quality](P. 457) [Maintenance](P. 457) [Adjust Image Quality] [Menu] [Adjustment/Maintenance] Use this setting to adjust the image quality and for special processing according to the paper used. [Adjust Image Quality](P.
Page 467: [Adjust Image Quality]
Settings Menu Items [Adjust Image Quality] 8W0J-09S Use this setting to adjust the image quality and for special processing according to the paper used. * Values in bold red text are the default settings for each item. [Toner Save](P. 458) [Special Processing](P.
Page 468: [Special Processing]
Settings Menu Items [Special Processing] 8W0J-09W Use a range of processes to resolve problems that arise due to factors such as the paper type, the material used, or its condition. * Values in bold red text are the default settings for each item. [Special Paper Processing](P.
Page 469 Settings Menu Items [Off] [On] [Drawer 1] [Off] [On] [High Humidity Mode] [Menu] [Adjustment/Maintenance] [Adjust Image Quality] [Special Processing] Printing in a high-humidity environment may cause uneven print density. If so, specifying [On] may improve the print results. * Specifying [On] in this setting may lead to blurred images and/or text in low-humidity environments. [Off] [On] [Low Humidity Mode]...
Page 470 Settings Menu Items [On] [Prevent Image Distortion] [Menu] [Adjustment/Maintenance] [Adjust Image Quality] [Special Processing] If the whole page is printed grayish, specifying this setting to [On] may improve the quality of the printout. * Specifying [On] may reduce the print speed. [Off] [On] [Select Line Width]...
Page 471 Settings Menu Items [Correct Blurry Image] [Menu] [Adjustment/Maintenance] [Adjust Image Quality] [Special Processing] Depending on the paper type or the usage environment of the machine, there may be blurry stains on the printed paper. If so, specifying this setting may improve the situation. First, specifying [Mode 1] may correct the problem. If this does not correct the problem, select [Mode 2], [Mode 3], and [Mode 4] in that order.
Page 472: [Maintenance]
Settings Menu Items [Maintenance] 8W0J-09X Carry out maintenance to clean the machine and control condensation. * Values in bold red text are the default settings for each item. [Clean Fixing Assembly](P. 463) [Control Condensation](P. 463) [Clean Fixing Assembly] [Menu] [Adjustment/Maintenance] [Maintenance] Perform this operation to clean the fixing assembly if black streaks appear on printed paper following procedures such as toner cartridge replacement.
Page 473: [Function Settings]
Settings Menu Items [Function Settings] 8W0J-09Y Specify the settings for printing, scanning, faxing, and copying. [Common](P. 464) [Copy](P. 464) [Printer](P. 464) [Send](P. 464) [Receive/Forward](P. 464) [Common] [Menu] [Function Settings] Specify the settings for function operation, such as the paper source, printing, and scanning. [Common](P.
Page 474: [Common]
Settings Menu Items [Common] 8W0J-0A0 Specify the settings for function operations, such as the paper source, printing and scanning. [Paper Feed Settings](P. 465) [Print Settings](P. 465) [Scan Settings](P. 465) [Generate File](P. 465) [Fax Setup Guide](P. 465) [Paper Feed Settings] [Menu] [Function Settings] [Common] Specify the settings for the paper source.
Page 475: [Paper Feed Settings]
Settings Menu Items [Paper Feed Settings] 8W0J-0A1 Specify the settings for the paper source. * Values in bold red text are the default settings for each item. [Switch Paper Feed Method](P. 466) [Switch Paper Feed Method] [Menu] [Function Settings] [Common] [Paper Feed Settings] Specify the settings used when printing on paper with a pre-printed logo.
Page 476: [Print Settings]
Settings Menu Items [Print Settings] 8W0J-0A2 Specify the settings for printing. * Values in bold red text are the default settings for each item. [Auto Delete Suspended Jobs](P. 467) [Auto Delete Suspended Jobs] [Menu] [Function Settings] [Common] [Print Settings] Specify whether to automatically delete the print or copy job when an error occurs and printing stops. If you specify automatic deletion, you can also specify the time before the job is deleted.
Page 477: [Scan Settings]
Settings Menu Items [Scan Settings] 8W0J-0A3 Specify the settings for scanning. * Values in bold red text are the default settings for each item. [Speed/Img. Qlty. Priority for Color Scan](P. 468) [Auto Online](P. 468) [Auto Offline](P. 468) [Speed/Img. Qlty. Priority for Color Scan] [Menu] [Function Settings] [Common]...
Page 478: [Generate File]
Settings Menu Items [Generate File] 8W0J-0A4 Specify the settings for scan file generation. * Values in bold red text are the default settings for each item. [Output File Image Settings](P. 469) [Output File Image Settings] [Menu] [Function Settings] [Common] [Generate File] Specify the gamma value used when a scan file is converted to YCbCr for transmission.
Page 479: [Copy]
Settings Menu Items [Copy] 8W0J-0A5 Specify the settings for copying. * Values in bold red text are the default settings for each item. [Change Default Settings](P. 470) [Initialize Default Settings](P. 471) [Change Default Settings] [Menu] [Function Settings] [Copy] Change the default settings for copying. Changing the Default Settings(P.
Page 480 Settings Menu Items [N on 1] [Off] [2 on 1] [4 on 1] [ID Card Copy] [Select Layout] [Collate] [Off] [On] [Erase Frame] [Off] [On] [Sharpness] 7 levels May not be displayed depending on the model, the installed options, and other settings. [Initialize Default Settings] [Menu] [Function Settings]...
Page 481: [Printer]
Settings Menu Items [Printer] 8W0J-0A6 Specify the printer settings. [Printer Settings](P. 472) [PDL Selection (Plug and Play)](P. 472) [Printer Settings] [Menu] [Function Settings] [Printer] Specify the settings for printer operation and for processing print data. [Printer Settings](P. 473) [PDL Selection (Plug and Play)] [Menu] [Function Settings] [Printer]...
Page 482: [Printer Settings]
Settings Menu Items [Printer Settings] 8W0J-0J3 Specify the settings for printer operation and for processing print data. * Values in bold red text are the default settings for each item. [Prioritize Driver Settings When Printing](P. 473) [UFR II](P. 477) [Copies](P. 474) [PCL](P.
Page 483 Settings Menu Items [Paper Type Only] [Copies] [Menu] [Function Settings] [Printer] [Printer Settings] Specify the number of copies to be printed. to 999 [2-Sided Printing] [Menu] [Function Settings] [Printer] [Printer Settings] Specify whether to print on both sides of the paper. [Off] [On] [Default Paper]...
Page 484 Settings Menu Items * Note that you cannot adjust the toner density if [Toner Save] is set to [On]. [Toner Save](P. 475) * [Density] may not be displayed depending on the model, the installed options, and other settings. [Density] 17 levels [Density (Fine Adjust)] [High]/[Medium]/[Low] 17 levels...
Page 485 Settings Menu Items ● To bind the paper on the short edge, specify [Short Edge] in this setting. [Long Edge] [Short Edge] [Gutter] [Menu] [Function Settings] [Printer] [Printer Settings] [Layout] Offset the print position to adjust the width of the margin that will form the gutter. Specify the offset width in 0.01"...
Page 486 Settings Menu Items Specify the adjustment width by selecting a positive (+) value to adjust down on the paper or a negative (-) value to adjust up on the paper. -2.00 to 0.00 to +2.00 (inches) or -50.0 to 00.0 to +50.0 (mm) [Auto Error Skip] [Menu]...
Page 487 Settings Menu Items [Resolution] [Color Tone] [Gradation] [High Resolution] [Graphics] [Resolution] [Color Tone] [Gradation] [High Resolution] [Image] [Resolution] [Color Tone] [Gradation] [High Resolution] [Paper Save] [Menu] [Function Settings] [Printer] [Printer Settings] [UFR II] Specify whether to disable output for blank pages included in the print data. [Off] [On] [PCL]...
Page 488 Settings Menu Items * You can print the PCL font list with font samples from the control panel. Printing and Viewing Reports and Lists(P. 408) to 54 [Point Size] [Menu] [Function Settings] [Printer] [Printer Settings] [PCL] Set the font size in points, adjustable in 0.25 increments. ●...
Page 489 Settings Menu Items [ISOL2] [ROMAN8] [ISOL5] [ROMAN9] [ISOL6] [VNINTL] [ISOL9] [VNMATH] [LEGAL] [VNUS] [MATH8] [WIN30] [MCTEXT] [WINBALT] [MSPUBL] [WINL1] [PC1004] [WINL2] [PC775] [WINL5] [Custom Paper] [Menu] [Function Settings] [Printer] [Printer Settings] [PCL] Specify whether to set a custom paper size. Specify [On] to set the dimensions of the paper in [X dimension] and [Y dimension].
Page 490 Settings Menu Items ● If [No] is selected, the print position moves to the next line, just under the received LF code. [Yes] [No] [Enlarge A4 Print Width] [Menu] [Function Settings] [Printer] [Printer Settings] [PCL] Select whether to expand the width of the printable area of A4 size paper in portrait orientation to that of Letter size.
Page 491 Settings Menu Items [Image] [Resolution] [Color Tone] [Gradation] [High Resolution] [Imaging Settings] [Menu] [Function Settings] [Printer] [Printer Settings] Specify the print data processing method used for printing JPEG or TIFF format image files. [Halftones] [Menu] [Function Settings] [Printer] [Printer Settings] [Imaging Settings] Specify the print method used to reproduce halftones (intermediate areas between light and dark areas) according to the image content.
Page 492: [Pdl Selection (Plug And Play)]
Settings Menu Items [PDL Selection (Plug and Play)] 8W0J-0A8 Specify which Page Description Language (PDL) to use when the machine is connected to a computer using Plug and Play. * Values in bold red text are the default settings for each item. [Network](P.
Page 493: [Send]
Settings Menu Items [Send] 8W0J-0A9 Specify the settings for sending scanned data and faxes. [Common Settings](P. 484) [Scan and Send Settings](P. 484) [Fax Settings](P. 484) [Common Settings] [Menu] [Function Settings] [Send] Specify the settings for restricting the transmission of scanned data and faxes, and for displaying a destination confirmation screen.
Page 494: [Common Settings]
Settings Menu Items [Common Settings] 8W0J-0AA Specify the settings for restricting the transmission of scanned data and faxes, and for displaying the confirmation screen when sending data. * Values in bold red text are the default settings for each item. * [Common Settings] may not be displayed depending on the model, the installed options, and other settings.
Page 495 Settings Menu Items [Only for Sequential Broadcast] [Display Notif. When Job Is Accepted] [Menu] [Function Settings] [Send] [Common Settings] Processes handled by the machine, including sending scanned data and faxes are managed as jobs. Select whether to display the screen for confirming reception as a job after scan or fax operations are performed. When you select [On], you can display a screen to view the sending status and log.
Page 496: [Scan And Send Settings]
Settings Menu Items [Scan and Send Settings] 8W0J-0AC Specify the settings for sending scanned data. * Values in bold red text are the default settings for each item. [Register Unit Name (E-Mail)](P. 487) [E-Mail Settings](P. 487) [File Settings](P. 489) [Shortcut Key Settings](P. 491) [Register Unit Name (E-Mail)] [Menu] [Function Settings]...
Page 497 Settings Menu Items [B5] [Color Mode] [Color] [Black & White] [File Format] [PDF] [PDF (Compact)] [JPEG] [TIFF] [Set PDF/TIFF Details] [PDF]/[PDF (Compact)]/[TIFF] [Divide into Pages] [Off] [On] [Density] 9 levels [Original Orientation] [Portrait] [Landscape] [Original Type] [Text] [Text/Photo] [Photo] [2-Sided Original] [Off] [Book Type] [Calendar Type]...
Page 498 Settings Menu Items [Standard] [High] May not be displayed or available depending on the model, the installed options, and other settings. [Initialize Default Settings] [Menu] [Function Settings] [Send] [Scan and Send Settings] [E-Mail Settings] Use this to restore the settings to send scanned data via e-mail to the factory settings. [Link Mobile Device Address Book] [Menu] [Function Settings]...
Page 499 Settings Menu Items [AUS-FOOLSCAP] [Brazil-OFICIO] [Mexico-OFICIO] [A4] [A5R] [B5] [Color Mode] [Color] [Black & White] [File Format] [PDF] [PDF (Compact)] [JPEG] [TIFF] [Set PDF/TIFF Details] [PDF]/[PDF (Compact)]/[TIFF] [Divide into Pages] [Off] [On] [Density] 9 levels [Original Orientation] [Portrait] [Landscape] [Original Type] [Text] [Text/Photo] [Photo]...
Page 500 Settings Menu Items [Initialize Default Settings] [Menu] [Function Settings] [Send] [Scan and Send Settings] [File Settings] Restore the settings to save scanned data to a shared folder to the factory settings. [Shortcut Key Settings] [Menu] [Function Settings] [Send] [Scan and Send Settings] You can register the destination computer to store the scanned data or the scanning settings to the button (Shortcut key) on the [Home] screen.
Page 501 Settings Menu Items [Confirm Destination] [Scan -> PC]...
Page 502: [Fax Settings]
Settings Menu Items [Fax Settings] 8W0J-0AE Specify the settings for sending faxes. * Values in bold red text are the default settings for each item. * [Fax Settings] may not be displayed depending on the model, the installed options, and other settings. [Change Default Settings](P.
Page 503 Settings Menu Items ● Dragging the slider to the far left mutes the sound. 4 levels [ECM TX] [Menu] [Function Settings] [Send] [Fax Settings] ECM (Error Correction Mode) is a function that conducts checking and correction to ensure that corrupted images are not sent when an error occurs during image transmission.
Page 504 Settings Menu Items [On] [Check Dial Tone Before Sending] [Menu] [Function Settings] [Send] [Fax Settings] Specify whether to check for a dial tone before dialing when sending a fax. [Off] [On] [Set Line] [Menu] [Function Settings] [Send] [Fax Settings] Specify the machine's fax number, unit name, and the number of lines. * The fax number and unit name are sent to the recipient as sender information.
Page 505 Settings Menu Items [Archive TX Document] [Menu] [Function Settings] [Send] [Fax Settings] Specify whether the content of sent faxes is automatically forwarded or saved to a preset destination. Backing Up Sent Faxes(P. 274) If you specify [On] in this setting, also specify the forwarding or save destination and, if needed, the file name. [Use TX Document Archiving] [Off] [On]...
Page 506 Settings Menu Items [On] [Register Log Dest to Addr Book] [Menu] [Function Settings] [Send] [Fax Settings] Specify whether to restrict destinations remaining in the TX Job Log so they cannot be registered in the Address Book. Prohibiting Registering Fax Sending Log Destinations to Address Book(P. 387) [Allow] [Do Not Allow] [TX Terminal ID]...
Page 507: [Receive/Forward]
Settings Menu Items [Receive/Forward] 8W0J-0AF Specify the settings for receiving and forwarding faxes. * [Receive/Forward] may not be displayed depending on the model, the installed options, and other settings. [Common Settings](P. 498) [Fax Settings](P. 498) [Common Settings] [Menu] [Function Settings] [Receive/Forward] Specify the settings for Memory Lock operation with faxes.
Page 508: [Common Settings]
Settings Menu Items [Common Settings] 8W0J-0AH Specify the settings for Memory Lock operation with faxes. * Values in bold red text are the default settings for each item. [Set Fax/I-Fax Inbox](P. 499) [Continue Print. When Amount in Cart. Low](P. 499) [Print RX Page Footer](P.
Page 509 Settings Menu Items [Print RX Page Footer] [Menu] [Function Settings] [Receive/Forward] [Common Settings] Select whether to print the received date and time, page number, and other reception information at the bottom of faxes. Changing the Print Settings for Received Faxes(P. 290) [Off] [On]...
Page 510: [Fax Settings]
Settings Menu Items [Fax Settings] 8W0J-0AK Specify the settings for receiving and forwarding faxes. * Values in bold red text are the default settings for each item. [Print on Both Sides](P. 501) [ECM RX](P. 501) [Incoming Ring](P. 501) [Remote RX](P. 502) [Switch to Auto RX](P.
Page 511 Settings Menu Items [Off] [On] [No. of Rings] 1 to to 99 (times) [Remote RX] [Menu] [Function Settings] [Receive/Forward] [Fax Settings] Specify whether a telephone connected to the machine can be used to receive faxes (Remote RX). Receiving Faxes via Telephone (Remote RX)(P. 289) If you specify [On] in this setting, you can also specify the number used for the external telephone (Remote RX ID).
Page 512 Settings Menu Items [Reduce RX Size] [Menu] [Function Settings] [Receive/Forward] [Fax Settings] Specify whether to reduce images when printing or saving received faxes. ● Set the reduction ratio to [Auto] in this setting to reduce images to fit the paper size. ●...
Page 513 Settings Menu Items [Store Images in Memory] [Menu] [Function Settings] [Receive/Forward] [Fax Settings] [Forwarding Settings] Specify whether faxes that could not be forwarded due to an error are stored in the machine's memory. [Off] [Only When Error Occurs]...
Page 514: [Set Destination]
Settings Menu Items [Set Destination] 8W0J-0AS Specify the settings for the Address Book PIN. * [Set Destination] may not be displayed depending on the model, the installed options, and other settings. [Address Book PIN](P. 505) [Address Book PIN] [Menu] [Set Destination] Specify that a PIN must be entered to add new entries to the Address Book or edit existing entries.
Page 515: [Management Settings]
Settings Menu Items [Management Settings] 8W0J-0AU Specify the settings for managing the machine users, the system, and other data. [User Management](P. 506) [Device Management](P. 506) [Remote UI Settings/Update Firmware](P. 506) [Data Management](P. 506) [Security Settings](P. 506) [Initialize All Data/Settings](P. 506) [User Management] [Menu] [Management Settings]...
Page 516 Settings Menu Items Initialize the settings and registered data to reset the machine to the factory settings. Initializing the Settings and Data(P. 422)
Page 517: [User Management]
Settings Menu Items [User Management] 8W0J-0AW Register and manage information on the machine's administrator and users. [System Manager Information Settings](P. 508) [System Manager Information Settings] [Menu] [Management Settings] [User Management] Specify a System Manager ID and System Manager PIN to create a dedicated administrator account. If needed, you can also specify the administrator's name.
Page 518: [Device Management]
* Values in bold red text are the default settings for each item. [Device Information Settings](P. 509) [Select Country/Region](P. 509) [Display Job Log](P. 509) [Displ. Consmbls. Info (RUI/Toner Status)](P. 510) [Scan with Canon PRINT Business](P. 510) [Notify to Check Paper Settings](P. 510) [Device Information Settings] [Menu] [Management Settings] [Device Management] Specify a name to identify the machine and the installation location.
Page 519 Toner Status sends notification of the remaining amount of toner in the machine to the computer on which the tool is installed. Download Toner Status from the Canon website for your country/region, and install it on your computer. https://global.canon/en/support/ * If the machine is supplied with a CD/DVD-ROM, you can also use this to install Toner Status.
Page 520: [Remote Ui Settings/Update Firmware]
Settings Menu Items [Remote UI Settings/Update Firmware] 8W0J-0AY Specify and manage the settings for information and operations relating to the machine's software. * Values in bold red text are the default settings for each item. [Remote UI Settings](P. 511) [Update Firmware](P. 511) [Remote UI Settings] [Menu] [Management Settings]...
Page 521: [Remote Ui Settings]
Settings Menu Items [Remote UI Settings] 8W0J-0C0 Specify the settings for using Remote UI and for Restrict Access for Remote UI. * Values in bold red text are the default settings for each item. [Use Remote UI](P. 512) [Remote UI Access Security Settings](P. 512) [Use Remote UI] [Menu] [Management Settings]...
Page 522: [Data Management]
The Product Extended Survey Program is installed at the same time as the drivers. It automatically sends monthly updates of information on device usage to Canon over a 10-year period. The program does not send personal information or any information other than that shown above.
Page 523: [Security Settings]
Settings Menu Items [Security Settings] 8W0J-0C2 Specify and manage security settings such as the machine's authentication functions and system verification. * Values in bold red text are the default settings for each item. [Authentication/Password Settings](P. 514) [Encryption Settings](P. 514) [Verify System at Startup](P. 514) [Authentication/Password Settings] [Menu] [Management Settings]...
Page 524: [Authentication/Password Settings]
Settings Menu Items [Authentication/Password Settings] 8W0J-0C3 Specify the settings for the machine's authentication functions. * Values in bold red text are the default settings for each item. [Authentication Function Settings](P. 515) [Authentication Function Settings] [Menu] [Management Settings] [Security Settings] [Authentication/Password Settings] Specify the settings for enhanced security using the authentication functions.
Page 525: [Toner Deliv. Set.] Or [Toner Delivery Set.]
Settings Menu Items [Toner Deliv. Set.] or [Toner Delivery Set.] 8W0J-0J4 You can configure settings for toner replenishment service. Use of the toner replenishment service requires prior registration with select retailers. This service is only available in certain countries. [Connect to Server/Verify Connection] [Home] [Toner Deliv.
Page 526 Maintenance Maintenance Maintenance ..............................518 ............................520 Cleaning the Machine ......................521 Cleaning the Surface of the Machine ......................... 522 Cleaning inside the Machine ..........................525 Cleaning the Platen Glass ............................. 526 Cleaning the Feeder ........................530 Cleaning the Fixing Assembly ............................
Page 527: Maintenance
Maintenance Maintenance 8W0J-0CA To ensure safe and convenient use of the machine, daily maintenance that includes cleaning and replacement of consumables is required. If you notice a deterioration in the print quality or frequent paper jams, perform cleaning and adjustment to improve Performing Maintenance Operations In addition to performing regular maintenance, operations are required according to the machine status and print quality.
Page 528 Maintenance As a guide to when to perform maintenance, you can view the number of printed pages using the counter and view the usage of the machine from reports and lists. Monitoring the Usage(P. 405)
Page 529: Cleaning The Machine
Maintenance Cleaning the Machine 8W0J-0CC To ensure efficient use of the machine, regularly clean the various parts and keep them clean. If the original or paper becomes dirty, or the print quality has deteriorated, clean the parts causing the problem according to the symptoms.
Page 530: Cleaning The Surface Of The Machine
Maintenance Cleaning the Surface of the Machine 8W0J-0CE Regularly clean the surface of the machine to keep it clean. In addition, remove dust from the ventilation holes to ensure efficient ventilation and cooling of the inside of the machine. Turn OFF the power and remove the power cord from the outlet. Turning OFF the Machine(P.
Page 531: Cleaning Inside The Machine
Maintenance Cleaning inside the Machine 8W0J-0J5 Clean inside the machine periodically in order to prevent toner powder or paper dust from collecting. Turn OFF the power and remove the power cord from the outlet. Turning OFF the Machine(P. 112) Turning OFF the machine deletes any data waiting to be printed. Lift the control panel.
Page 532 Maintenance Do not shake or tilt the toner cartridge. Also, make sure to avoid applying shocks to the toner cartridge, such as by hitting it against something. Doing so may cause the toner left in the toner cartridge to leak. Gently remove the drum cartridge.
Page 533 Maintenance Close the toner cover and lower the control panel. Plug the power cord into the outlet, and turn ON the machine. Turning ON the Machine(P. 111)
Page 534: Cleaning The Platen Glass
Maintenance Cleaning the Platen Glass 8W0J-0CF Regularly clean the platen glass and the rear of the feeder or the platen cover to prevent originals from becoming dirty and printouts from appearing to be smudged. If the platen glass, the rear of the feeder, or the platen cover is dirty, originals can become dirty and printouts can become smudged after scanning, copying, or sending faxes.
Page 535: Cleaning The Feeder
Maintenance Cleaning the Feeder 8W0J-0CH If the following symptoms are observed when using the feeder, remove any adhering graphite powder or dust by wiping the rollers inside the feeder and the original scanning area of the feeder. ● Originals become dirty ●...
Page 536 Maintenance Wipe with a cloth soaked in water and wrung out. Next, wipe with a soft, dry cloth. Close the feeder cover and original supply tray. Open the feeder. Wipe the feeder original scanning area. ● Wipe with a cloth soaked in water and wrung out. Next, wipe with a soft, dry cloth. ●...
Page 537 Maintenance Hold the tabs ( ) at both ends of the transparent plastic part, and remove the plastic part by gently lifting the rearward end first. The plastic part is rather damageable. When removing it, be careful not to bend it. Wipe the original scanning area ( Wipe the back side of the transparent plastic part.
Page 538 Maintenance Plug the power cord into the outlet, and turn ON the machine. Turning ON the Machine(P. 111)
Page 539: Cleaning The Fixing Assembly
Maintenance Cleaning the Fixing Assembly 8W0J-0CJ If the printout is smudged, the fixing assembly may be dirty. In this case, you can clean the fixing assembly using paper. The fixing assembly cannot be cleaned when data is waiting to be printed or when a toner cartridge or drum cartridge has reached the end of its lifetime.
Page 540: Replacing Consumables
Maintenance Replacing Consumables 8W0J-0CL If a message about consumables appears on the screen of the control panel or Remote UI, or the print quality deteriorates, replace the consumables. You can view the current remaining amount of consumables on the control panel and Remote UI. For the consumable item names and number of sheets that can be printed, see the list of consumables.
Page 541: Replacing The Toner Cartridge
Maintenance Replacing the Toner Cartridge 8W0J-0CR Replace the toner cartridge at the appropriate time according to messages that appear and a change in print quality. Before replacing the toner cartridge, check the precautions in Important Safety Instructions. Manuals of the Machine(P.
Page 542 Maintenance When to Replace the Toner Cartridge When a Message Appears on the Screen of the Control Panel or Remote UI Follow the message on the screen to prepare a new toner cartridge and replace the old one. Print quality may suffer if you continue using the toner cartridge without replacing them.
Page 543 Maintenance If the feeder is not closed completely, you cannot raise the control panel. If you try to raise it by force, the machine may be damaged. Open the toner cover. Gently remove the toner cartridge. Do not shake or tilt the toner cartridge. Also, make sure to avoid applying shocks to the toner cartridge, such as by hitting it against something.
Page 544 Maintenance Pull the tab on the package and open the package. Shake the toner cartridge five or six times to evenly distribute the toner inside the cartridge. Replace the toner cartridge. Install the toner cartridge into the slot with the mark which is the same as the one on the toner cartridge. Close the toner cover and lower the control panel.
Page 545: Replacing The Drum Cartridge
Maintenance Replacing the Drum Cartridge 8W0J-0J6 Replace the drum cartridge at the appropriate time according to messages that appear and a change in print quality. Before replacing the drum cartridge, check the precautions in Important Safety Instructions. Manuals of the Machine(P.
Page 546 Maintenance When to Replace the Drum Cartridge When a Message Appears on the Screen of the Control Panel or Remote UI Follow the message on the screen to prepare a new drum cartridge and replace the old one. Print quality may suffer if you continue using the drum cartridge without replacing them.
Page 547 Maintenance Gently remove the toner cartridge. Do not shake or tilt the toner cartridge. Also, make sure to avoid applying shocks to the toner cartridge, such as by hitting it against something. Doing so may cause the toner left in the toner cartridge to leak. Gently remove the drum cartridge.
Page 548 Maintenance Replace the drum cartridge. Install the drum cartridge into the slot with the mark which is the same as the one on the drum cartridge. Insert the toner cartridge. Install the toner cartridge into the slot with the mark which is the same as the one on the toner cartridge. Close the toner cover and lower the control panel.
Page 549: Checking The Remaining Amount Of Consumables
Maintenance Checking the Remaining Amount of Consumables 8W0J-0CS The remaining toner in the toner cartridge or the remaining lifetime of the drum cartridge is displayed in a unit of 10 %. Before printing a large amount of pages, check the remaining amount of the toner cartridge or the drum cartridge and prepare for a new toner cartridge or a new drum cartridge, if necessary.
Page 550: List Of Consumables
MF269dw II / MF267dw II / MF264dw II / MF262dw II 1,700 sheets Replacement Toner Cartridges The Canon genuine toner cartridges for replacement and average number of sheets that can be printed shown below. For optimum print quality, using Canon genuine toner cartridges is recommended.
Page 551 The average yield is on the basis of our evaluation criteria when printing at 2-sheet intervals (2-sheet intermittent) of plain A4 size paper. Replacement Drum Cartridge The Canon genuine drum cartridge for replacement and average number of sheets that can be printed shown below. For optimum print quality, using Canon genuine drum cartridges is recommended.
Page 552 Be careful of counterfeit toner cartridges or drum cartridges ● Please be aware that there are counterfeit Canon toner cartridges or Canon drum cartridges in the marketplace. Use of counterfeit toner cartridge or drum cartridge may result in poor print quality or machine performance.
Page 553: Moving The Machine
Maintenance Moving the Machine 8W0J-0E2 The machine is a heavy object. When moving the machine for cleaning or to change locations, be sure to perform the procedure below to prevent injury, accident, or damage to the machine. ● If the machine is to be transported for relocation, removals, etc., take the following steps to prevent damage and faults during transportation: - Remove the toner cartridge and the drum cartridge.
Page 554 Maintenance Replacing Toner Cartridge(P. 533) Replacing the Drum Cartridge(P. 536) Open the front cover and remove any paper. Close the front cover, paper stopper, and any other covers or trays. Grab the lift handles, and lift up the machine to move it. Gently lower the machine.
Page 555 Troubleshooting Troubleshooting Troubleshooting ............................. 548 ................................. 549 Paper Jams ..................551 Paper Jams inside the Machine and in the Back Side ..........................555 Paper Jams in the Feeder ....................... 558 Paper Jams That Occur Repeatedly ........................559 Problems with Printing Results ......................
Page 556 Troubleshooting ............................ 600 Cannot Print or Copy ........................601 Cannot Print (Wireless LAN) ........................603 Cannot Print (Wired LAN) ......................605 Cannot Print (USB Connection) ........................ 606 Cannot Print (via Print Server) ............................. 607 Printing Is Slow ................................608 Scanning ....................
Page 557: Troubleshooting
Troubleshooting Troubleshooting 8W0J-0E3 This chapter describes how to troubleshoot problems and answers frequently asked questions. Select an item to check from the contents or the list below. You can click [ ] at the top of the screen to search for the message or error code (three-digit number starting with #) that appears on the control panel, and check how to troubleshoot problems.
Page 558: Paper Jams
Troubleshooting Paper Jams 8W0J-0E4 If paper jams occur in the machine, [Paper jammed.] appears on control panel. Follow the displayed instructions on how to clear the paper jam. Touch Panel Model 5 Lines LCD Model For details about clearing paper jams from various parts of the machine, see below. Feeder Paper Jams in the Feeder(P.
Page 559 Troubleshooting When clearing paper jams, do not turn the power OFF. ● Data being printed is erased when you turn the power OFF. When the Paper Gets Torn ● Be sure to remove it so that no pieces remain.
Page 560: Paper Jams Inside The Machine And In The Back Side
Troubleshooting Paper Jams inside the Machine and in the Back Side 8W0J-0E5 Use the procedure below to check the inside and back side, and to remove any jammed paper. If the paper tears, be sure to remove the parts so that no pieces remain. Lift the control panel.
Page 561 Troubleshooting Gently remove the drum cartridge. Do not shake or tilt the drum cartridge. Also, make sure to avoid applying shocks to the drum cartridge, such as by hitting it against something. Doing so may cause the toner left in the drum cartridge to leak. Gently pull out the paper.
Page 562 Troubleshooting Gently pull out the jammed paper inside the machine. Hold both edges of the paper, pull the leading edge of the paper down, and then pull it out. Open the back cover. Gently pull out the paper. Close the back cover. Insert the drum cartridge.
Page 563 Troubleshooting If Paper Jams Occur Repeatedly ● Check the status of the machine and paper. Paper Jams That Occur Repeatedly(P. 558)
Page 564: Paper Jams In The Feeder
Troubleshooting Paper Jams in the Feeder 8W0J-0E7 Remove the original jammed inside or at the rear side of the feeder. If the original tears, be sure to remove the parts so that no pieces remain. 2-Sided Double Pass Feeder(P. 555) 1-Sided Feeder(P.
Page 565 Troubleshooting Hold the green knob, and open the inner cover. Gently pull out the original. Close the inner cover. Return the lever back in place, and close the feeder cover. Place the original in the feeder again. ➠ The message [Paper jammed.] disappears, and you can scan the original. Jobs in which an original jammed are canceled automatically.
Page 566 Troubleshooting Gently pull out the original. Close the feeder cover. Place the original in the feeder again. ➠ The message [Paper jammed.] disappears, and you can scan the original. Jobs in which an original jammed are canceled automatically. The job does not resume even if you place the original again, so execute the job again.
Page 567: Paper Jams That Occur Repeatedly
Troubleshooting Paper Jams That Occur Repeatedly 8W0J-0E8 Troubleshoot by checking the items below. Are There Paper Scraps or Foreign Objects Inside the Machine? Remove any paper scraps or foreign objects. Paper Jams(P. 549) Are You Using Appropriate Paper? Check whether the paper in the machine is usable, and replace it with appropriate paper, as needed. Usable Paper(P.
Page 568: Problems With Printing Results
Troubleshooting Problems with Printing Results 8W0J-0E9 If printouts show any of the symptoms below, check how to troubleshoot the problem based on the symptom. Toner Smudges and Splatters Streaks Appear(P. 563) Printing Is Uneven(P. 566) Appear(P. 561) Printed Paper Is Blank(P. 569) Smudge Marks Appear on the Text or Images Are Edge of Printouts(P.
Page 569 Troubleshooting Printouts Are Entirely or White Spots Appear(P. 581) Smudge Marks Appear on the Partially Grayish(P. 578) Back Side of Printouts(P. 582) Printouts Are Skewed(P. 583) Printed Barcode Cannot Be Read(P. 584)
Page 570: Toner Smudges And Splatters Appear
Troubleshooting Toner Smudges and Splatters Appear 8W0J-0EA Troubleshoot by checking in the following order: Are You Using Appropriate Paper? Check whether the paper in the machine is usable, and replace it with appropriate paper, as needed. Usable Paper(P. 23) Loading Paper(P. 142) Check the Remaining Amount of Toner in the Toner Cartridge.
Page 571 Troubleshooting on the control panel [Adjustment/Maintenance] [Adjust Image Quality] [Special Processing] [Special Paper Processing] [Manual Back Side Print (2-Sided Only)] Select the paper source [On] When this is set to [On], if some time has passed since the front side of the paper was printed, or depending on the operating environment humidity, changes in image quality or paper jams may occur.
Page 572: Streaks Appear
Troubleshooting Streaks Appear 8W0J-0EC Troubleshoot by checking in the following order: Are You Using Appropriate Paper? Check whether the paper in the machine is usable, and replace it with appropriate paper, as needed. Usable Paper(P. 23) Loading Paper(P. 142) Is the Platen Glass Dirty? Clean the platen glass or rear side of the feeder if dirty.
Page 573 Troubleshooting * Depending on the usage condition of the machine, the actual remaining amount of toner may be lower than indicated or the parts may be deteriorated (may be damaged or may malfunction). It is recommended to replace the toner cartridge with a new one. Check the Remaining Amount of Toner in the Drum Cartridge.
Page 574 Troubleshooting on the control panel [Function Settings] [Common] [Paper Feed Settings] [Switch Paper Feed Method] Select the paper source [Print Side Priority] * When you select [Print Side Priority], the printing speed for 1-Sided printing will decrease. Have You Cleaned the Fixing Assembly? These symptoms may occur when the fixing assembly is dirty.
Page 575: Printing Is Uneven
Troubleshooting Printing Is Uneven 8W0J-0EE Troubleshoot by checking in the following order: Are You Using Appropriate Paper? Check whether the paper in the machine is usable, and replace it with appropriate paper, as needed. Usable Paper(P. 23) Loading Paper(P. 142) Are you using paper containing much paper dust or other dust particles? If you are using paper containing much paper dust or other dust particles, white spots may appear.
Page 576 Troubleshooting Check the Remaining Amount of Toner in the Drum Cartridge. Check the remaining lifetime of the drum cartridge. If the remaining lifetime is short, replace the drum cartridge. Checking the Remaining Amount of Consumables(P. 540) Replacing the Drum Cartridge(P. 536) * Depending on the usage condition of the machine, the actual remaining amount of toner may be lower than indicated or the parts may be deteriorated (may be damaged or may malfunction).
Page 577 Troubleshooting on the control panel [Function Settings] [Common] [Paper Feed Settings] [Switch Paper Feed Method] Select the paper source [Print Side Priority] * When you select [Print Side Priority], the printing speed for 1-Sided printing will decrease.
Page 578: Printed Paper Is Blank
Troubleshooting Printed Paper Is Blank 8W0J-0EF Troubleshoot by checking the following steps: Is Original Placed Correctly? Place the original correctly while paying attention to the orientation of the side to be scanned. When Placing It on the Platen Glass Place the original with the side to be scanned face down. Placing Originals on the Platen Glass(P.
Page 579: Smudge Marks Appear On The Edge Of Printouts
Troubleshooting Smudge Marks Appear on the Edge of Printouts 8W0J-0EH Troubleshoot by checking in the following order: Are You Using Appropriate Paper? ● Check whether the paper in the machine is usable, and replace it with appropriate paper, as needed. Usable Paper(P.
Page 580: Text Or Images Are Blurry
Troubleshooting Text or Images Are Blurry 8W0J-0EJ Troubleshoot by checking the following steps: Are You Using Appropriate Paper? Check whether the paper in the machine is usable, and replace it with appropriate paper, as needed. Usable Paper(P. 23) Loading Paper(P. 142) Was the blurry image output when you performed copying? If this is the case, set [Correct Blurry Image for Copy] to [Mode 1].
Page 581 Troubleshooting on the control panel [Adjustment/Maintenance] [Maintenance] [Control Condensation] [On] * During condensation removal, a blank sheet of paper may be output without being printed correctly. If you set this to [On], you can set whether to restrict printing.
Page 582: Printouts Have Ghost Images
Troubleshooting Printouts Have Ghost Images 8W0J-0EK Troubleshoot by checking the following steps: Are You Using Appropriate Paper? Check whether the paper in the machine is usable, and replace it with appropriate paper, as needed. Usable Paper(P. 23) Loading Paper(P. 142) Check the Remaining Amount of Toner in the Toner Cartridge.
Page 583: Printouts Are Faded
Troubleshooting Printouts Are Faded 8W0J-0EL Troubleshoot by checking the following steps: Are You Using Appropriate Paper? ● Check whether the paper in the machine is usable, and replace it with appropriate paper, as needed. Usable Paper(P. 23) Loading Paper(P. 142) ●...
Page 584 Troubleshooting Check the Remaining Amount of Toner in the Drum Cartridge. Check the remaining lifetime of the drum cartridge. If the remaining lifetime is short, replace the drum cartridge. Checking the Remaining Amount of Consumables(P. 540) Replacing the Drum Cartridge(P. 536) * Depending on the usage condition of the machine, the actual remaining amount of toner may be lower than indicated or the parts may be deteriorated (may be damaged or may malfunction).
Page 585 Troubleshooting Is the Machine Installed in a Location Subject to Strong Wind Such as from an Air Conditioner? If so, adjust the air direction and volume of the air conditioner. If that does not work, setting [Switch Paper Feed Method] to [Print Side Priority] may improve the problem. Touch Panel Model [Home] on the control panel [Menu]...
Page 586: The Edge Of The Page Is Not Printed
Troubleshooting The Edge of the Page Is Not Printed 8W0J-0ER Troubleshoot by checking in the following order: Are You Using Appropriate Paper? Check whether the paper in the machine is usable, and replace it with appropriate paper, as needed. Usable Paper(P. 23) Loading Paper(P.
Page 587: Printouts Are Entirely Or Partially Grayish
Troubleshooting Printouts Are Entirely or Partially Grayish 8W0J-0ES Troubleshoot by checking in the following order: Are You Using Appropriate Paper? ● Check whether the paper in the machine is usable, and replace it with appropriate paper, as needed. Usable Paper(P. 23) Loading Paper(P.
Page 588 Troubleshooting Touch Panel Model [Home] screen on the control panel [Menu] [Adjustment/Maintenance] [Adjust Image Quality] [Special Processing] [Prevent Image Distortion] [On] 5 Lines LCD Model on the control panel [Adjustment/Maintenance] [Adjust Image Quality] [Special Processing] [Prevent Image Distortion] [On] * When you select [On], the printing speed decrease. Perform Countermeasures to Stains on Printed Images.
Page 589 Troubleshooting on the control panel [Adjustment/Maintenance] [Adjust Image Quality] [Special Processing] [Low Humidity Mode] [On] * Setting this to [On] may reduce the density or create fading in a humid environment.
Page 590: White Spots Appear
Troubleshooting White Spots Appear 8W0J-0EU Troubleshoot by checking the following steps: Are You Using Appropriate Paper? Check whether the paper in the machine is usable, and replace it with appropriate paper, as needed. Usable Paper(P. 23) Loading Paper(P. 142) Are You Using Paper That Has Absorbed Moisture? Check the precautions, and replace the paper with dry paper.
Page 591: Smudge Marks Appear On The Back Side Of Printouts
Troubleshooting Smudge Marks Appear on the Back Side of Printouts 8W0J-0EW Troubleshoot by checking in the following order: Are You Using Paper That Is Smaller Than the Size of the Print Data? Replace with paper that is the same size as the print data. Loading Paper(P.
Page 592: Printouts Are Skewed
Troubleshooting Printouts Are Skewed 8W0J-0EX This symptom may occur when the paper guides are aligned but too loose or too tight. Check the paper guides, and align them with the width of the paper. Loading Paper(P. 142) Drawer Multi-purpose Tray...
Page 593: Printed Barcode Cannot Be Read
Troubleshooting Printed Barcode Cannot Be Read 8W0J-0J7 A printed barcode may not be able to be read. Or, lines may not be printed clearly. Specifying [Select Line Width] may improve the situation. Touch Panel Model [Home] screen on the control panel [Menu] [Adjustment/Maintenance] [Adjust Image Quality]...
Page 594: Paper And Paper Feeding Problems
Troubleshooting Paper and Paper Feeding Problems 8W0J-0EY Check how to troubleshoot the problem based on the symptom. Paper Creases(P. 586) Paper Curls(P. 587) Paper Is Not Fed or Two or More Sheets Are Fed Together(P. 588)
Page 595: Paper Creases
Troubleshooting Paper Creases 8W0J-0F0 Troubleshoot by checking the items below. Is Paper Loaded Correctly? ● Make sure the loaded paper does not exceed the load limit guides ( ● Check that the paper guides are aligned with the markings and are not too loose or too tight. Drawer Multi-purpose Tray Are You Using Paper That Has Absorbed Moisture?
Page 596: Paper Curls
Troubleshooting Paper Curls 8W0J-0F1 Troubleshoot by checking the items below. Are You Using Appropriate Paper? ● Check whether the paper in the machine is usable, and replace it with appropriate paper, as needed. Usable Paper(P. 23) Loading Paper(P. 142) ● Set the paper size and type correctly according to the loaded paper.
Page 597: Paper Is Not Fed Or Two Or More Sheets Are Fed Together
Troubleshooting Paper Is Not Fed or Two or More Sheets Are Fed Together 8W0J-0F2 Troubleshoot by checking the items below. Are You Using Appropriate Paper? Check whether the paper in the machine is usable, and replace it with appropriate paper, as needed. Usable Paper(P.
Page 598: Setting Up
Troubleshooting Setting Up 8W0J-0F4 This is a list of problems that can occur during setup of the machine. Check how to troubleshoot the problem based on the symptom. ◼ Problems During Driver Installation The Machine Connected via WSD Port Is Not Displayed During Driver Installation(P. 590) ◼...
Page 599: The Machine Connected Via Wsd Port Is Not Displayed During Driver Installation
If the driver is displayed, it is installed. In this case, uninstall the driver, and then reinstall it. For details about uninstalling and installing drivers, see the driver manual at the online manual site. https://oip.manual.canon/...
Page 600: Cannot Connect To Wireless Lan
Troubleshooting Cannot Connect to Wireless LAN 8W0J-0F6 Troubleshoot by checking the status of the computer, wireless LAN router (access point), and machine with the steps below. Step 1: Checking the Status of the Computer and Wireless LAN Router(P. 591) Step 2: Checking the Status of the Machine and Wireless LAN Router(P. 591) Step 3: Reconnecting to a Wireless LAN(P.
Page 601: Network
Troubleshooting Network 8W0J-0F7 This is a list of problems that can occur with the network. Check how to troubleshoot the problem based on the symptom. Cannot Switch to Wireless LAN(P. 593) Cannot Find the Print Server to Connect to(P. 595) Cannot Connect to a Shared Printer(P.
Page 602: Cannot Switch To Wireless Lan
When switching the machine from wired LAN connection to wireless LAN connection, any installed drivers must be uninstalled and then reinstalled. For details about uninstalling and installing drivers, see the driver manual at the online manual site. https://oip.manual.canon/ ◼ 5 Lines LCD Model Press on the control panel.
Page 603 Install the driver to the computer that will use the machine. When switching the machine from wired LAN connection to wireless LAN connection, any installed drivers must be uninstalled and then reinstalled. For details about uninstalling and installing drivers, see the driver manual at the online manual site. https://oip.manual.canon/...
Page 604: Cannot Find The Print Server To Connect To
Troubleshooting Cannot Find the Print Server to Connect to 8W0J-0F9 Troubleshoot by checking the items below. Are the Print Server and Computer Connected Correctly? ● Check the network settings of the print server and computer, and make sure they are connected correctly. ●...
Page 605: Cannot Connect To A Shared Printer
Troubleshooting Cannot Connect to a Shared Printer 8W0J-0FA Check if a shared printer is displayed on the network computer. Displaying a Shared Printer in the Print Server(P. 660) If it is not displayed, contact the network or print server administrator.
Page 606: Cannot Find The Ip Address Of The Machine
Troubleshooting Cannot Find the IP Address of the Machine 8W0J-0FC View the IP address using the following procedure: Touch Panel Model Viewing the IPv4 Address on the control panel [Network Information] [IPv4] view the setting. Viewing the IPv6 Address on the control panel [Network Information] [IPv6] view the setting.
Page 607: Airprint Does Not Work
Troubleshooting AirPrint Does Not Work 8W0J-0FE Troubleshoot by checking the items below. Is the Power of the Machine ON? If the machine is ON, restart the machine, and try AirPrint again. Restarting the Machine(P. 113) Does an Error Message Appear on the Control Panel? Follow the instructions of the error message on the screen to fix the problem.
Page 608: Printing And Copying
Troubleshooting Printing and Copying 8W0J-0FF This is a list of problems that can occur when printing and copying. Check how to troubleshoot the problem based on the symptom. Cannot Print or Copy(P. 600) Printing Is Slow(P. 607) ◼ Problems with Printing Results If the printing or copying results are not as expected, see the following: Problems with Printing Results(P.
Page 609: Cannot Print Or Copy
Troubleshooting Cannot Print or Copy 8W0J-0FH Troubleshoot by checking the items below. Has an Error Occurred? Check the print or copy processing status and log, and if a three-digit number starting with "#" (error code) is displayed, check how to troubleshoot the problem based on the error code. Viewing the Print Job Status and Log(P.
Page 610: Cannot Print (Wireless Lan)
Troubleshooting Cannot Print (Wireless LAN) 8W0J-0FJ Troubleshoot by checking the items below. Check the Wireless LAN Connection Status. Check the connection status of the machine, and take action according to the status. Viewing the MAC Address and Connection Information of the Wireless LAN(P. 99) If the Machine Is Not Connected to the Wireless LAN Check the status of the computer and wireless LAN router (access point) and the status of the machine, and reconnect to the wireless LAN.
Page 611 Uninstall the installed driver, and then reinstall it. For details about uninstalling and installing drivers, see the driver manual at the online manual site. https://oip.manual.canon/ Are You Using Resident Software? If you are using resident software, such as security software, disable it and then try printing.
Page 612: Cannot Print (Wired Lan)
Troubleshooting Cannot Print (Wired LAN) 8W0J-0FK Troubleshoot by checking the items below. Is the Printer Port of the Computer Configured Correctly? (Windows) Change the settings if they have not been configured correctly. If there is no available port, add a new port. Viewing the Printer Port(P.
Page 613 Uninstall the installed driver, and then reinstall it. For details about uninstalling and installing drivers, see the driver manual at the online manual site. https://oip.manual.canon/ Are You Using Resident Software? If you are using resident software, such as security software, disable it and then try printing.
Page 614: Cannot Print (Usb Connection)
Viewing the Printer Port(P. 665) For details about installing the driver, see the manual of the driver at the online manual site. https://oip.manual.canon/ Is Two-way Communication Between the Machine and Computer Enabled? (Windows) Enable two-way communication if it is not enabled, and restart the computer and machine.
Page 615: Cannot Print (Via Print Server)
Reinstall the Printer Driver. Uninstall the installed driver, and then reinstall it. For details about uninstalling and installing drivers, see the driver manual at the online manual site. https://oip.manual.canon/ Installing in Windows Use a print server to install the printer driver.
Page 616: Printing Is Slow
Troubleshooting Printing Is Slow 8W0J-0FS It takes time until the first page is printed. The printing speed may be slower after continuous printing or printing on narrow paper to allow for adjustments of the temperature or image quality of the machine. In all other cases, an error may have occurred.
Page 617: Scanning
Troubleshooting Scanning 8W0J-0FU If you have problems when scanning, restart the machine and computer. If the problem persists even after restarting, check the following troubleshooting methods. Cannot Save Scanned Data to a Computer(P. 609) Cannot Save Scanned Data to a Shared Folder(P. 611) ◼...
Page 618: Cannot Save Scanned Data To A Computer
Uninstall the installed driver, and then reinstall it. For details about uninstalling and installing drivers, see the driver manual at the online manual site. https://oip.manual.canon/ Step 3: Checking the Status of the Machine Was the IP Address of the Machine or Other Device Changed? If so, check whether the machine and other device have the same IP address.
Page 619 Troubleshooting Step 4: Checking the Store Location of the Scanned Data Check the Attributes of the Store Location (Windows). On the computer, check that the attributes of the store location are not read only. Right-click the store location, and click [Properties]. ➠...
Page 620: Cannot Save Scanned Data To A Shared Folder
Troubleshooting Cannot Save Scanned Data to a Shared Folder 8W0J-0FX Use the following steps to check the status of the shared folder of the store location and the machine: Step 1: Checking the Occurrence of the Problem(P. 611) Step 2: Checking the Status of the Computer with the Shared Folder(P. 611) Step 3: Checking the Status of the Machine(P.
Page 621 Troubleshooting Step 4: Checking the Shared Folder Do You Have Permission to Access the Shared Folder? If you do not have permission to access the shared folder, on the computer, change the permission to enable saving of scanned data. When Using Windows Right-click the shared folder of the store location, and click [Properties].
Page 622: Faxing And Using The Telephone
Troubleshooting Faxing and Using the Telephone 8W0J-0FY This is a list of problems that can occur when faxing and using the telephone. Check how to troubleshoot the problem based on the symptom. Cannot Send a Fax(P. 614) Cannot Receive a Fax(P. 616) Machine Does Not Automatically Switch Between Telephone and Fax(P.
Page 623: Cannot Send A Fax
Troubleshooting Cannot Send a Fax 8W0J-0H0 Troubleshoot by checking the following steps: Step 1: Checking the Original(P. 614) Step 2: Checking the Status of the Machine(P. 614) Step 3: Checking the Send Status(P. 615) Step 1: Checking the Original Is Original Placed Correctly? Place the original correctly while paying attention to the orientation of the side to be scanned.
Page 624 Troubleshooting Are You Talking on a Telephone Connected to the Machine? Send the fax after the call is completed. Has an Error Occurred? Check the fax sending status and log, and if a three-digit number (error code) starting with "#" is displayed, check how to troubleshoot the problem based on the error code.
Page 625: Cannot Receive A Fax
Troubleshooting Cannot Receive a Fax 8W0J-0H1 Troubleshoot by checking the following steps when [Cannot print RX data.] is displayed on the screen: Step 1: Checking the Remaining Amount of Toner in the Toner Cartridges(P. 616) Step 2: Checking the RX Mode Setting(P. 616) Step 3: Checking the Fax Reception Environment(P.
Page 626 Troubleshooting Step 3: Checking the Fax Reception Environment Are You Receiving a Fax via an Optical Line? The machine conforms to analog line standards, and receiving of faxes via optical line cannot be guaranteed. You may be able to perform operations via optical line, so see the following: Cannot Send or Receive a Fax via Optical Line(P.
Page 627: Machine Does Not Automatically Switch Between Telephone And Fax
Troubleshooting Machine Does Not Automatically Switch Between Telephone and Fax 8W0J-0H2 Troubleshoot by checking the items below. Is the RX Mode Set Appropriately? ● Check that the RX Mode is set according to your fax purpose, and change the setting, as needed. Changing Fax RX Mode and Setting the Action when Receiving a Fax(P.
Page 628: Cannot Send Or Receive A Fax Via Optical Line
Troubleshooting Cannot Send or Receive a Fax via Optical Line 8W0J-0H3 The machine conforms to analog line standards, and sending and receiving of faxes via optical line cannot be guaranteed. You may be able to perform operations via optical line, so use the following steps: Check the Optical Line Provider.
Page 629: Cannot Send A Fax To An International Destination
Troubleshooting Cannot Send a Fax to an International Destination 8W0J-0H4 Troubleshoot by checking the items below. Enter the Wait Time (Pause). ● When sending a fax to an international destination, enter the international access number, country code, and fax number of the destination in that order. Press [Pause] in between the numbers to add a pause. ●...
Page 630: Other Party's Telephone Or Fax Number Is Not Displayed
Troubleshooting Other Party's Telephone or Fax Number Is Not Displayed 8W0J-0H5 Troubleshoot by checking the items below. Is the Machine Connected to a Telephone That Supports Number Display? The machine does not support number display. When a telephone that supports number display is connected to the machine, the other party's number can be displayed on the display of the telephone.
Page 631: Management Functions And Environment Settings
Troubleshooting Management Functions and Environment Settings 8W0J-0H6 This is a list of frequently asked questions about management functions. Check the applicable item. Cannot Access Remote UI or Send Function Setting Tool(P. 623) Changing the Volume of the Confirmation Sound and Warning Tone(P. 624) Changing the Time Until Sleep Mode(P.
Page 632: Cannot Access Remote Ui Or Send Function Setting Tool
Troubleshooting Cannot Access Remote UI or Send Function Setting Tool 8W0J-0H7 If the message [Cannot access Remote UI.] or [Cannot continue the settings because the function to perform settings for the device is restricted.] appears and you cannot access Remote UI or Send Function Setting Tool, troubleshoot by checking the items below.
Page 633: Changing The Volume Of The Confirmation Sound And Warning Tone
Troubleshooting Changing the Volume of the Confirmation Sound and Warning Tone 8W0J-0H8 You can adjust the volume of the sounds emitted by the machine and set whether the machine emits sounds notifying you of operations and statuses. Adjusting the Volume (For Models with a Fax Function)(P. 193)
Page 634: Changing The Time Until Sleep Mode
Troubleshooting Changing the Time Until Sleep Mode 8W0J-0H9 You can change the time until the machine enters sleep mode. Reducing Power Consumption (Sleep Mode)(P. 114)
Page 635: Lost Department Id Or Pin For The Administrator
Troubleshooting Lost Department ID or PIN for the Administrator 8W0J-0HA Contact the administrator to check whether the System Manager ID and System Manager PIN were changed from the default settings. * The System Manager ID and System Manager PIN are not set by default. If they have not been changed from the default settings, change them for enhanced security, and allow only certain administrators to know this information.
Page 636: Checking The Items That Can Be Configured On The Machine And Their Settings
Troubleshooting Checking the Items That Can Be Configured on the Machine and Their Settings 8W0J-0HC You can print the User Data List and System Manager Data List to check the items that can be configured on the machine and their settings. Printing and Viewing Reports and Lists(P.
Page 637: A Message Appears
If a message appears on the control panel, select the message from the list below, and check how to troubleshoot the problem. A counterfeit or non-Canon drum cartridge may be in use. The amount remaining in the cartridge cannot be displayed correctly.(P. 629) A counterfeit or non-Canon toner cartridge may be in use.
Page 638 If the Problem Persists(P. 651) A counterfeit or non-Canon drum cartridge may be in use. The amount remaining in the cartridge cannot be displayed correctly. The remaining amount of drum cartridge is not correctly displayed due to the use of a drum cartridge whose print quality cannot be guaranteed.
Page 639 Troubleshooting Cannot change the destination type of any destination that is registered to a group. The selected destination is registered to a group, so you cannot change the destination type. Delete the Destination from the Group, Change the Destination Type, and Then Register It to the Group Again.
Page 640 Troubleshooting Check the Security Settings of the Wireless LAN Router. For details, see the manual of the wireless LAN router or contact the manufacturer. Cannot print RX data. Received data cannot be printed for some reason. Do the Cause and Solution Appear on the Control Panel? If so, follow the instructions on the screen.
Page 641 Troubleshooting Change the authentication password. The password has expired. Set a new password. Check the authentication settings. The authentication method set on the machine does not match that set on the RADIUS server. Check the Authentication Method Set on the RADIUS Server, and Set This Correctly. Setting IEEE 802.1X(P.
Page 642 Troubleshooting If It Does Not Support WPS Connect using a different connection type. Connecting to a Wireless LAN(P. 61) Could not connect. An error occurred, preventing the machine from establishing a direct connection. Wait a Moment, and Try Connecting Again. If you still cannot establish a connection, restart the machine.
Page 643 Troubleshooting Could not perform cleaning. Cleaning could not be performed due to jammed paper, loading of incorrect paper, or another problem. Load Correct Paper in the Drawer. Follow the instructions on the control panel during cleaning, and load usable paper. Loading Paper in the Drawer(P.
Page 644 Troubleshooting Setting IEEE 802.1X(P. 362) Managing and Verifying a Key and Certificate(P. 364) Could not perform IEEE 802.1X authentication. No reply from the destination. The network connection may have a problem. Check the Network Status and Settings. ● Check the Ethernet cable and switch status. ●...
Page 645 Troubleshooting Direct Connection terminated. The connection with a mobile device was terminated. Directly Connect Again. Connecting a Mobile Device Directly to the Machine (Direct Connection)(P. 338) Drum cart. life end. Replcmt. recommended. The drum cartridge has reached the end of their lifetime. It Is Recommended to Replace with New Drum Cartridge.
Page 646 Troubleshooting ● Using the Manual Setup Method, connect with the WEP authentication method set to [Open System]. Connecting to a Wireless LAN by Setting the Details (Manual Setup Method)(P. 72) When Using Shared Key Authentication On the wireless LAN router, change the WEP authentication method to "Shared Key", and connect again. For the setup method, see the manual of the wireless LAN router or contact the manufacturer.
Page 647 Troubleshooting IEEE 802.1X error. The auth. server cert. has expired. The server certificate sent from the RADIUS server has expired. Check the Expiry Date of the RADIUS Server. Setting IEEE 802.1X(P. 362) IEEE 802.1X error. The auth. server cert. is incorrect. A CA certificate that supports the certificate of the authentication server is not registered to the machine.
Page 648 Troubleshooting [Home] screen on the control panel [Scan] select the scan type Enter the destination [File Format] select the file format. For details about the file formats, see the following: Setting File / Division(P. 260) When Sending Faxes, Divide the Original or Lower the Resolution. ●...
Page 649 Troubleshooting In the following cases, the data may be saved to the memory of the machine without being printed to prevent printing text that is difficult to read or images that are difficult to see: ● When receiving a Fax ●...
Page 650 Troubleshooting Drawer Multi-purpose Tray Specifying and registering new destinations is restricted. Destinations that can be specified for sending are restricted to those destinations registered in the Address Book. To Cancel Restriction, Change the [Restrict New Destinations] Setting. Log in to Remote UI in System Manager Mode [Settings/Registration] [TX Settings] [Restrict New...
Page 651 Troubleshooting Toner cart. life end. Replcmt. recommended. The toner cartridge has reached the end of their lifetime. It Is Recommended to Replace with New Toner Cartridge. Press [Display Recovery Steps] and replace the toner cartridge while following the instructions on the screen. Replacing the Toner Cartridge(P.
Page 652: An Error Code Is Displayed
Troubleshooting An Error Code Is Displayed 8W0J-0HF If printing cannot be performed, or scanned data or a fax cannot be sent or received, or another error occurs, an error code (three-digit number starting with "#") is displayed in the report or job log. Report Job Log Select the error code from the list below, and check how to troubleshoot the problem.
Page 653 Troubleshooting ● When sending an original with many pages, divide the original and send it. ● Change the set resolution to a lower resolution when scanning the original. [Home] screen on the control panel [Fax] [Resolution] select the resolution. Cannot Receive a Fax Ask the sender to divide the original or lower the resolution and send the fax again.
Page 654 Troubleshooting #037 Sending of a fax failed due to insufficient available memory or the maximum number of destinations to which a fax can be sent was exceeded. Alternatively, printing could not be performed due to the file size. If there is data waiting to be printed or sent by fax, wait until the processing is completed. Check Received Data Saved to the Memory.
Page 655 Troubleshooting Wait for sending to be completed before sending again. Are You Sending an Original with Many Pages? Divide the original and send it. Check the Received Faxes Saved in the Memory. Print or forward them as needed, and delete any unnecessary faxes. Viewing and Printing Faxes Saved in the Memory(P.
Page 656 Troubleshooting ● To change the wait time, click [Edit] on the above [Waiting Time for Connection at Startup] screen, enter the wait time, and then click [OK]. #801 Error Code "#801" Is Displayed The machine cannot connect to the SMTP server, or the information of the SMTP server or shared folder is not set correctly.
Page 657 Troubleshooting When you are using a destination in the Address Book, check that the e-mail address registered in the Address Book is correct. Registering Destinations (Address Book)(P. 168) #809 The file could not be saved because a file with the same name already exists on the SMB server. Delete the file, and scan again.
Page 658 Troubleshooting Have the sender check the settings and resend the data. #829 The received data exceeds the maximum size that can be received by the machine. Have the Sender Check and Resend the Data. The machine prints or saves to memory pages 1 to 999 and deletes page 1,000 and beyond. Have the sender resend page 1,000 and beyond.
Page 659 Troubleshooting #852 The power of the machine turned OFF for some reason. Make sure the power plug is firmly inserted into an outlet. #861 You are using an unsupported printer driver, or the data you are trying to print is corrupted. Use the printer driver of the machine, and try printing again.
Page 660: If The Problem Persists
If you cannot solve a problem by referring to the information in this chapter, for the fastest resolution, please refer to available support materials (including the Knowledgebase FAQs and How to Video material) for your product at www.usa.canon.com. Customer Support (Canada)
Page 661 Appendix Appendix Appendix ................................653 ........................... 654 Manuals of the Machine ............................655 Using the User's Guide ....................658 Operation Examples When Using a Computer ................668 Environmental Information, Regulations, and Standards ................................. 669 Notice ..........................670 Trademarks and Copyrights ............................
Page 662: Appendix
Appendix Appendix 8W0J-0HJ In this chapter, you can view the manuals of the machine and the basic operations required when using the machine with a computer. Manuals of the Machine Manuals are provided according to your purpose. Manuals of the Machine(P. 654) The User's Guide (this manual) contains information on all functions of the machine and specifications as well as how to maintain the machine.
Page 663: Manuals Of The Machine
The Send Setting Guide is provided on the supplied CD/DVD-ROM. * You can also display the Send Setting Guide at startup when using the downloaded Send Function Setting Tool. ● For details about the drivers, software, and manual of the Application Library, see the online manual site. https://oip.manual.canon/...
Page 664: Using The User's Guide
Appendix Using the User's Guide 8W0J-0HL The User's Guide (this manual) contains information on all functions of the machine and specifications as well as how to maintain the machine. You can use the User's Guide to find useful information through the contents and search function. * Click [ ] or [ ] at the top of the screen to change between contents and search keyword display.
Page 665 Appendix Indicates an operation that must not be performed. Read these items carefully, and make sure not to perform the described operations. Indicates important requirements and restrictions for security and data protection as well as precautions that should be observed. Be sure to read these items to avoid malfunction, fault, or property damage due to incorrect operation.
Page 666 Appendix Operating Environment The User's Guide can be viewed in the following operating environments: Windows Microsoft Edge Firefox Firefox ESR Chrome macOS Safari Firefox Chrome Linux Firefox Safari Android Chrome Only available when viewing at the online manual site.
Page 667: Operation Examples When Using A Computer
Appendix Operation Examples When Using a Computer 8W0J-0HS When using the machine from a computer, you must configure the settings of the computer according to the function you are using. In addition, you may need the computer information to view the information set on the machine. In this case, use the operation examples below to check the required settings and information on the computer.
Page 668 Appendix In [Group or user names], select [Everyone]. In [Permissions], select the [Allow] checkbox in [Change]. Click [OK]. Click [OK] [Close]. ➠ The created folder can be used as a shared folder. ◼ When Using macOS Click [ [System Preferences] [Sharing].
Page 669 Appendix In [Shared Folders], select the created folder. In [Users], select [Everyone] [Read & Write]. Close the screen. ➠ The created folder can be used as a shared folder. Enabling Network Discovery Right-click [ ] (Start), and click [Network Connections]. ➠...
Page 670 Appendix ◼ When Using Windows Right-click [ ] (Start), and click [File Explorer]. In [Network], select the print server to display the shared printer. If nothing is displayed in [Network], enable network discovery. Enabling Network Discovery(P. 660) ◼ When Using macOS Click [ [System Preferences] [Printers &...
Page 671 Appendix ◼ When Using Windows Right-click [ ] (Start), and click [System]. ➠ The [About] screen is displayed. In [Device specifications], view the computer name and operating system version. ● The computer name is displayed in [Device name]. ● The operating system version is displayed in [System type]. If the computer has a 32-bit operating system, "32-bit Operating System"...
Page 672 Appendix Click [Cancel]. Viewing the Network Connection Information of the Computer When Using Windows(P. 663) When Using macOS(P. 664) ◼ When Using Windows Right-click [ ] (Start), and click [Network Connections]. ➠ The [Status] screen is displayed. View the network connection information. Viewing the SSID of the Wired LAN View the SSID in [Network status].
Page 673 Appendix ◼ When Using macOS Click [ [System Preferences] [Network]. ➠ The [Network] screen is displayed. View the IP address, DNS server, and other information. For Wired LAN...
Page 674 Appendix For Wireless LAN ● View the SSID in [Network Name]. ● View the IP address in [Status]. ● Click [Advanced], and view the DNS server on the [DNS] tab. Viewing the Printer Port Click [ ] (Start) ] (Settings) [Devices] [Printers &...
Page 675 The required action depends on the port you are using. - If [Canon MFNP Port] is displayed in [Description], the connection is maintained as long as the machine and computer belong to the same subnet, so no action is required on the computer.
Page 676 Appendix ◼ When Using macOS Click [ [System Preferences] [Printers & Scanners]. ➠ The [Printers & Scanners] screen is displayed. Select the machine, and click [Open Print Queue]. From the [Printer] menu, click [Print Test Page]. ➠ When the print data is sent correctly, a test page is printed from the machine.
Page 677: Environmental Information, Regulations, And Standards
When disposing of used toner cartridges ● To protect the environment and make more effective use of resources, Canon promotes the recovery and recycling of used toner cartridges. Please cooperate in the recovery of toner cartridges (resource reuse). For details on resource reuse, see the Canon website: global.canon/ctc...
Page 678: Notice
The information in this document is subject to change without notice. ● CANON INC. MAKES NO WARRANTY OF ANY KIND WITH REGARD TO THIS MANUAL, EITHER EXPRESS OR IMPLIED, EXCEPT AS STIPULATED HEREIN, INCLUDING WITHOUT LIMITATION THEREOF WARRANTIES AS TO MARKETABILITY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OF USE, OR NON-INFRINGEMENT OF PATENT RIGHTS.
Page 679: Trademarks And Copyrights
Appendix Trademarks and Copyrights 8W0J-0HX ◼ Trademarks Adobe, Acrobat and Reader are registered trademarks of Adobe Systems Incorporated in the United States and/or other countries. Apple, Bonjour, iPad, iPhone, iPod touch, Safari, Mac, macOS and OS X are trademarks of Apple Inc. iOS is a trademark or registered trademark of Cisco in the U.S.
Page 680 Appendix ◼ Copyright Unauthorized reproduction of the contents of this document in whole or in part is prohibited. V_220405...
Page 681: Third-Party Software
Appendix Third-party Software 8W0J-0HY For details about third-party software, click the following icon: Third-Party Services Third-Party Software Included in This Manual...
Page 682 SIL OPEN FONT LICENSE This Font Software is licensed under the SIL Open Font License, Version 1.1. This license is copied below, and is also available with a FAQ at: http://scripts.sil.org/OFL ----------------------------------------------------------- SIL OPEN FONT LICENSE Version 1.1 - 26 February 2007 ----------------------------------------------------------- PREAMBLE The goals of the Open Font License (OFL) are to stimulate worldwide...
Page 683 SIL OPEN FONT LICENSE 1) Neither the Font Software nor any of its individual components, in Original or Modified Versions, may be sold by itself. 2) Original or Modified Versions of the Font Software may be bundled, redistributed and/or sold with any software, provided that each copy contains the above copyright notice and this license.
Page 684 The Software Subjected to Other License Conditions Please refer to Contents of Software and respective License terms below, for more detail and corresponding license conditions. Contents of Software Names of Software page 1.Adobe PDF Scan Library ....................... 2 2.expat ............................5 3.Net-SNMP ............................
Page 685 1.Adobe PDF Scan Library Portions use software under the following terms: ______________________________________________________________________________________ This product contains either BSAFE and/or TIPEM software by RSA Security Inc. ______________________________________________________________________________________ This product includes software developed by the Apache Software Foundation (http://www.apache.org/). Copyright (c) 1998-2000 The Apache Software Foundation. All rights reserved. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: 1.
Page 686 OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. This software consists of voluntary contributions made by many individuals on behalf of the Apache Software Foundation and was originally based on software copyright (c) 1999, International Business Machines, Inc., http://www.ibm.com.
Page 687 and that both that copyright notice and this permission notice appear in supporting documentation. Silicon Graphics makes no representations about the suitability of this software for any purpose. It is provided "as is" without express or implied warranty. ______________________________________________________________________________________ The Loki Library Portions Copyright (c) 2001 by Andrei Alexandrescu .
Page 688 2.expat Copyright (c) 1998, 1999, 2000 Thai Open Source Software Center Ltd and Clark Cooper Copyright (c) 2001, 2002, 2003, 2004, 2005, 2006 Expat maintainers. Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do...
Page 689 3.Net-SNMP Various copyrights apply to this package, listed in various separate parts below. Please make sure that you read all the parts. ---- Part 1: CMU/UCD copyright notice: (BSD like) ----- Copyright 1989, 1991, 1992 by Carnegie Mellon University Derivative Work - 1996, 1998-2000 Copyright 1996, 1998-2000 The Regents of the University of California All Rights Reserved Permission to use, copy, modify and distribute this software and its...
Page 690 All rights reserved. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: * Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer. * Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.
Page 691 this list of conditions and the following disclaimer. * Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. * The name of Cambridge Broadband Ltd. may not be used to endorse or promote products derived from this software without specific prior written permission.
Page 692 * Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer. * Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.
Page 693 * Neither the name of Sparta, Inc nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission. THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS ``AS IS'' AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED.
Page 694 THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS ``AS IS'' AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT HOLDERS OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES;...
Page 695 SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
Page 696 Copyright (c) 2009, ScienceLogic, LLC All rights reserved. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: * Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.
Page 697 (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions: The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software.
Page 698 THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS ``AS IS'' AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT OWNER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES;...
Page 699 INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
Page 700 ---- Part 14: USC/Information Sciences Institute copyright notice (BSD) ----- Copyright (c) 2017-2018, Information Sciences Institute All rights reserved. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: * Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.

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