Shining 3D Transcan C User Manual page 8

If the scanner driver is not installed properly, or the device is connected and keeps prompting "Device
offline":

Check power connection status.

Check if USB 3.0 is connected (if a device with a question mark or exclamation point is found in
the Device Manager).

Install the camera driver manually.

After the device is powered off, unplug the USB cable; then re-power and plug in the USB cable.
Shining 3D Transcan C_User Manual_V1.4.1
Scanner in Device Manager
8