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PPLICATIONS AND APPLICATION INTERFACES
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HAPTER
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VERVIEW
these protocols also provide various functions that can be used for connecting external applications (e.g.
IVR systems, fax server, voice mail systems, unified messaging systems, DECT radio systems).
Configuration
The MiVoice Office 400 communication server is configured via the web-based WebAdmin application.
Other components of the application include special accesses for hospitality and hotel solutions as well
as a configuration wizard.
System monitoring
The system status is monitored with event messages which can be sent to various in-ternal or external
destinations. Examples of message destinations are: system phones, events log WebAdmin), e-mail
recipients, SRM servers, alarm servers (ATAS) or SNMP destination. Event messages are also acces-
sible via the Mitel Open Interfaces Platform for application manufacturers.
Call logging
The Call Logging Manager includes data acquisition for incoming traffic (ICL), outgoing traffic (OCL) and
the counting of the acquired call charges according to a variety of cri-teria. The data can be retrieved via
different interfaces and subsequently processed.
Hospitality/Hotel
The MiVoice Office 400 communication servers offer you several possibilities to imple-ment a hospitality
and hotel solution, with different operation applications and inter-faces. Configuration is done through
WebAdmin. The Mitel 6940 SIP, Mitel 6873 SIP, MiVoice 5380 / 5380 IP reception phone or the
web-based Mitel 400 Hospitality Manager application is available to operate the functions. Reduced
hospitality functionality are also available on Mitel 6920 SIP, Mitel 6930 SIP, Mitel 6867 SIP and Mitel
6869 SIP phones. A connection to a Property Management System (PMS) via the communication server's
Ethernet interface is also possible. The commercially available FIAS protocol is provided for this purpose.
Voice over IP
MiVoice Office 400 is a native VoIP solution. Apart from the possibility to operate IP system phones and
SIP phones via the Ethernet interface, MiVoice Office 400 systems can also be networked over IP.
1. for USA and Canada on Mitel 470 other protocols are supported.
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