Mitel MiVoice Business EX Controller Installation Manual
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- Installation and administration manual (91 pages)
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Summary of Contents for Mitel MiVoice Business EX Controller
- Page 1 Mitel MiVoice Business and MX-ONE EX CONTROLLER Installation Guide...
- Page 2 The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions of this document or new editions of it may be issued to incorporate such changes.
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Page 4: Table Of Contents
EX Controller Installation Guide CHAPTER 1: SAFETY RECOMMENDATIONS Safety recommendations and Information ......... . . 2 CHAPTER 2: REQUIREMENTS Location requirements . - Page 5 Table of Contents Before You BEGIN ............20 Installing the Unit on a Flat Surface .
- Page 6 EX Controller Installation Guide...
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Page 7: Safety Recommendations
Chapter 1 SAFETY RECOMMENDATIONS... -
Page 8: Safety Recommendations And Information
EX Controller Installation Guide SAFETY RECOMMENDATIONS AND INFORMATION See the EX Controller and GX Gateway Safety Instructions document on EDocs. -
Page 9: Requirements
Chapter 2 REQUIREMENTS... -
Page 10: Location Requirements
EX Controller Installation Guide LOCATION REQUIREMENTS To avoid premature aging of the controller; ensure user security; and facilitate access, upgrades, and maintenance, the following guidelines must be followed: • Install the controller: On a standard 48.26 cm (19 in.) equipment rack On a flat surface (such as a desk or a table) •... -
Page 11: Wiring Guidelines
Requirements WIRING GUIDELINES These guidelines apply for any cable, supplied or not, used with an EX controller. • Always use straight through cables. • Cables must not pull or create a lateral stress on the connectors; that is, they must be long enough. •... -
Page 12: Ex Controller Characteristics
EX Controller Installation Guide EX CONTROLLER CHARACTERISTICS PARAMETER DESCRIPTION Dimensions Height: 4.4 cm (1.75 in.) Width: 48.3 cm (19 in.) Depth: 36.5 cm (14.4 in.) Weight Weight 4.8 kg (10.6lb) Power consumption 100 VAC - 240 VAC, 50 Hz/60 Hz 2 A input current 150 W power consumption... -
Page 13: Getting Started
Chapter 3 GETTING STARTED... -
Page 14: Installation Checklist
EX Controller Installation Guide INSTALLATION CHECKLIST TASK VERIFIED BY DATE Network information available and recorded in site log. Location requirements verified. Site power Voltage Installation site pre-power check completed. Mounting tools and equipment available. Additional equipment available. EX Controller received. Quick start guide received. -
Page 15: Package Checklist
Getting Started PACKAGE CHECKLIST TASK VERIFIED BY DATE 1 EX Controller 1 or 2 Power cord with the proper model for the country. 1 Bumpon kit for desktop use. 1 printed Getting Started Guide. TASK VERIFIED BY DATE 1 black RJ-48 cable for each PRI port. 1 grey Ethernet RJ-45 cable. -
Page 16: Cleaning Instructions
EX Controller Installation Guide CLEANING INSTRUCTIONS To clean an EX Controller, wipe with a soft dry cloth. CAUTION: Do not use volatile liquids such as benzine and thinner as they can damage the unit's casing. For resistant markings, wet a cloth with a mild detergent, wring well and then wipe off. -
Page 17: Mounting Tools And Equipment
Getting Started MOUNTING TOOLS AND EQUIPMENT TOOLS • Screwdriver as required for attaching brackets to rack • ESD wrist strap • Earth ground cable WARNING:The earth ground cable should be the same size (18 AWG minimum) as the earth cable of the provided power cord. -
Page 18: Connectors And Indicators
EX Controller Installation Guide CONNECTORS AND INDICATORS Note: The EX Controller is highly customizable in the sense that it may have one or several types of ports, or none. Therefore the following image may not exactly represent your EX Controller. SLOTS The following graphic indicates the slots on the EX controller: SLOT ORDER (IMPORTANT) -
Page 19: Sample Ex Slot Configuration
Getting Started SAMPLE EX SLOT CONFIGURATION SLOT # CARDS FXS or FXO FXS or FXO FXS or FXO FXS or FXO FXS or FXO LEDS BEHAVIOUR CONDITION Unit with Power 1 Green, blinking, 1 Unit is being connector only cycle per second, restarted 50% duty Green, steady ON... - Page 20 EX Controller Installation Guide BEHAVIOUR CONDITION 1 and 2 Unit with Power 1 Green, blinking, 1 Unit is being and Power 2 cycle per second, restarted connectors 50% duty Green, steady ON Unit is restarted One LED Red, No current or failing steady ON power supply on the Power connector...
- Page 21 Getting Started BEHAVIOUR CONDITION ERROR/TROUBLE Red, steady ON Indicates that the PRI port is not working properly Indicates that the PRI port is working properly ETH1 - Right LED Green, blinking, Network traffic (activity) variable rate Green, steady ON No Network traffic Not connected ETH1 -Left LED 10 Mbps...
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Page 22: Switches
EX Controller Installation Guide SWITCHES SWITCH DESCRIPTION Reset/Default PRESSING DURATION RESULT LED PATTERN 2 to 6 Restarts the EX Power LED Controller unit. blinking. All other seconds LEDS OFF 7 to 11 Initiates a partial All LEDs are reset of the EX blinking one cycle seconds Controller unit. - Page 23 Getting Started CONNECTORS/CARDS DESCRIPTION FXO card with FXO ports RJ-11 connectors offering analog PSTN access for various VoIP endpoints such as IP phones, FXS devices, softphones and IP-based PBX. ETH1 A 10/100/1000 BaseT Ethernet RJ-45 connector for access to a LAN, WAN or computer.
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Page 24: Endpoint Pinout
EX Controller Installation Guide ENDPOINT PINOUT NT/TE SETTINGS OTHER MIVBCONTROLLERS RJ-48 EX CONTROLLER (MXE II, CXI II) CONNECTOR NT MODE TE MODE NT MODE TE MODE TX + RX - RX Ring TX Ring TX - RX + RX Tip RX Tip RX + TX +... -
Page 25: Installation
Chapter 4 INSTALLATION... -
Page 26: Hardware Installation
EX Controller Installation Guide HARDWARE INSTALLATION BEFORE YOU BEGIN Note or take a picture of your unit's serial number before starting the installation, and place the card stickers of the cards not factory installed. Refer to Locating the Product Serial Number. INSTALLING THE UNIT ON A FLAT SURFACE BEFORE YOU START WARNING: Before performing this procedure, you must first... -
Page 27: Cards
Installation CARDS INFORMATION TO KNOW BEFORE YOU BEGIN • Make sure an adequate earth ground connection has been made be- tween the grounding screw on the back of the controller and an appropriate grounding point in your site. • Adequate earth ground connection is mandatory to avoid any damage or injuries. -
Page 28: Installing, Removing, Or Replacing A Telephony Card
EX Controller Installation Guide INSTALLING, REMOVING, OR REPLACING A TE- LEPHONY CARD IMPORTANT To comply with the ISED and ACTA regulatory aspects, the label supplied with the telephony card must be applied on the exterior surface of the EX controller casing during the installation of the telephony card. Note: Installing a telephony card is optional. - Page 29 Installation 6. Disconnect all cables (except the earth ground connection) from the EX Controller. CAUTION: Power source cables must be disconnected last. 7. Unscrew the two thumb screws of the slot where you wish to install or replace a card. 8.
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Page 30: Connecting The Telephony Cables
EX Controller Installation Guide Note: While sliding in the card, take care not to damage the electronic parts on the card. The card, when properly inserted, slides in easily. 10. Set the thumb screws back into place. Do not over-tighten. CONNECTING THE TELEPHONY CABLES Note: To prevent damage to the EX Controller, make sure to connect the cables to their proper location on the EX Controller. -
Page 31: Software Installation
Installation SOFTWARE INSTALLATION MIVOICE BUSINESS See Chapter 4: Software Installation > Software Installation on EX Controller in the MiVoice Business Technician’s Handbook, Release 9.0 on Edocs. MX-ONE See Installation and Configuration Guide for GX and EX Controller on Edocs. - Page 32 EX Controller Installation Guide...
- Page 33 Chapter 5 COMPLIANCE...
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Page 34: Standards Compliance And Disclaimers
EX Controller Installation Guide STANDARDS COMPLIANCE AND DISCLAIMERS SUPPORTED STANDARDS Note: The standards compliance of the EX controllers are printed on the same sticker as the product serial number. CATEGORY SPECIFICATION Agency approvals and other • Anatel compliances • European Union •... -
Page 35: Federal Communications Commission (Fcc) Disclaimer
Important Any modifications made to this device that are not approved by Mitel Corporation may void the authority granted to the user by the FCC to operate this equipment. -
Page 36: Innovation, Science And Economic Development Canada (Ised) Disclaimer
Directives 2014/30/EC and 2014/35/EC European parliament (EMC and LVD directives) is given. Any unauthorized modification of the product voids this declaration. For a copy of the original signed Declaration Of Conformity please contact Mitel at the above address. RoHS Declaration of Compliance... -
Page 37: Rohs China
Compliance ROHS CHINA EX controller complies with the China IEC 60950-1 safety deviation, but does not have CCC approvals. -
Page 38: Other Disclaimers
EX Controller Installation Guide OTHER DISCLAIMERS Attitude of Operation Use only at altitudes no more than 2000 m above sea level. Only use in non-tropical climate regions. FXO CARD STANDARDS OF COMPLIANCE AND DISCLAIMERS FXO CARD – SUPPORTED STANDARDS CATEGORY SPECIFICATION Telecom •... -
Page 39: Fxo Card - Innovation, Science And Economic Development Canada (Ised) Disclaimer
If you experience trouble with this telephone equipment, please contact Mitel for information on how to obtain service or repairs. The telephone company may ask that you disconnect this equipment from the network until the problem has been corrected or until you are sure that the equipment is not malfunctioning. - Page 40 EX Controller Installation Guide on how to obtain service or repairs. The telephone company may ask that you disconnect this equipment from the network until the problem has been corrected or until you are sure that the equipment is not malfunctioning. This equipment may not be used on coin service provided by the telephone company.
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Page 41: Product Disposal Instructions
For appropriate disposal and recycling instructions, contact your local Mitel Corporation provider. The Waste of Electrical and Electronic Equipment (WEEE) Directive... - Page 42 EX Controller Installation Guide...
- Page 43 © Copyright 2019, Mitel Networks Corporation. All Rights Reserved. The Mitel word and logo are trademarks of Mitel Networks Corporation. Any reference to third party trademarks are for reference only and Mitel makes no representation of ownership of these marks.