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Mitel MiVoice Business SMB Controller System Manual

Small to medium business controller
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MiVoice Business
System Manual for Mitel SMB Controller
Release 10.0 SP1
Document Version 1.0
May 2023

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Summary of Contents for Mitel MiVoice Business SMB Controller

  • Page 1 MiVoice Business System Manual for Mitel SMB Controller Release 10.0 SP1 Document Version 1.0 May 2023...
  • Page 2 Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions of this document or new editions of it may be issued to incorporate such changes.

  • Page 3: Table Of Contents

    2.5 Power Up the SMB Controller................. 59 2.5.1 115/230 V power supply................. 59 2.5.2 Uninterruptible power supply (UPS)............60 2.5.3 Earthing and protecting the communication server........ 60 3 About Mitel Standard Linux..........63 3.1 Server Manager....................63 4 About MiVoice Business............68 4.1 Purpose and function..................68 4.2 Data Protection....................
  • Page 4 9.1.11 Install MiVoice Business Blade............117 9.1.12 Install MiVoice Border Gateway Blade..........119 9.1.13 Install CloudLink Gateway Blade............123 9.1.14 Install Mitel Performance Analytics Probe Blade........ 124 9.1.15 Install Initial Configuration Wizard (ICW) Blade........124 9.2 Configure the Applications................125 9.2.1 Initial Configuration Wizard..............125 9.2.2 Configure MiVoice Business on the SMB Controller......149...
  • Page 5 10.2 Migration Tool....................161 10.3 Migration from Pre-9.0 MiVoice Business Platform to SMB Controller..162 10.4 Migrating Embedded Application to offboard..........162 10.4.1 Offloading Mitel Border Gateway + CloudLink Gateway.....163 10.4.2 Mitel Performance Analytics Probe............ 163 11 Maintenance..............165 11.1 Shutdown and Reboot................. 165 11.1.1 Restart the SMB Controller..............165...
  • Page 6 12.8 Web Proxy to MiVB Intermittently Fails with a 503 Error......190 12.9 Media Gateway Communications Error............191...

  • Page 7: About This Document

    MiVoice Business software deployed on the SMB Controller. Note: In this document, it is presumed, that the Mitel SMB Controller is loaded with a MiVoice Business application software. This assumption applies, even when the expressions Mitel SMB Controller, SMB Controller, or communication server are used.

  • Page 8: What's New In This Document

    20 down the SMB Controller Media Gateway Updated the Media Gateway May,2023 Communications troubleshooting Communications section with the Error on page 191 corrective action for addressing the Media Gateway Communications Error. Document Version 1.0 System Manual for Mitel SMB Controller...

  • Page 9: Related Documents

    MiVoice Business system. Ethernet Twisted Pair Cabling Provides information Document Center Plant, Power and Grounding about network cabling and Guidelines. guidelines for twisted pair cabling installation. Document Version 1.0 System Manual for Mitel SMB Controller...
  • Page 10 Description Location Mitel IP Sets Engineering Provides guidelines for Document Center Guidelines individuals who are planning for the installation of Mitel IP phones. Network Engineering for IP Provides guidelines that Document Center Telephony should be considered prior to deploying IP phones, such...

  • Page 11: Download Documents, System Software And Tools

    Download the Documentation set from the Mitel document portal. If your Mitel SMB Controller does not have internet access, download the latest MiVoice Business application software and the SMB Controller system software (for example, “Mitel- SMBCv2_Management-1.3.0.25_Beryllium.zip”) from the Mitel Software Download Center >...

  • Page 12: About Smb Controller

    • Power Up the SMB Controller The Mitel Small to Medium Business Controller (SMBC) is a hardware platform that supports the MiVoice Business call processing software. This topic provides a brief overview of the SMB Controller loaded with the MiVoice Business solution software, the positioning within the MiVoice Business series and the networking possibilities.

  • Page 13: Smb Controller Overview

    Mitel Embedded Linux Software: a customized version of the Linux operating system that is specifically designed and optimized for SMB Controller. It is lightweight, easy to use and maintain, and provides a reliable and robust platform for running the Mitel software and it allows easy integration with other Mitel products and solutions.
  • Page 14 Is an all-in-one solution for MiVoice Business that includes features such as voicemail, call routing, and conference calling, as well as other functionalities like Mitel Border Gateway, Mitel Cloud Gateway, Mitel Performance Analytics Probe, and Initial Configuration Wizard. It allows an easy setup and administration of the communication system and provides a web-based management.
  • Page 15 Custom mode, which allows the MiVoice Border Gateway to be deployed in a customer's DMZ (i.e., behind an external NAT firewall). • Deployment using all three Mitel Border Gateway NIC Interfaces is not supported on the SMB Controller Mitel Border Gateway. SIP Trunks and Teleworker Phones must be on the same WAN Interface.
  • Page 16 At initial installation, no IP address assigned to Eth1. • The Mitel Border Gateway requires two IP addresses: one for the ISP and one for the LAN. • The Server Only mode is not supported by the SMB Controller Mitel Border Gateway.

  • Page 17: Smb Controller Manager

    2.2.1 SMB Controller Manager The SMB Controller is a pre-installed web-based configuration tool available on all Mitel SMB Controller, independent of a loaded call manager or other software application. It offers a simple, user-friendly interface and an online help for some basic configurations possibilities and maintenance tasks as follows: •...

  • Page 18: Smb Controller Manager User Accounts

    Table 3: Default user account SMB Controller Manager in normal mode Username admin Password admin Note: To prevent unauthorized access to the SMB Controller Manager, it is necessary to modify the default password during first access. Document Version 1.0 System Manual for Mitel SMB Controller...

  • Page 19: Display And Control Panel

    Each LED can take on one of four states: green (G), orange (O), red (R) and inactive. In general, the colors have the following meaning: Table 4: Significance of the LEDs colors Color Meaning Inactive Switched off Green Normal operation / everything in order Document Version 1.0 System Manual for Mitel SMB Controller...
  • Page 20 1s on / 1s off Slowly flashing red 0.5s on / 0.5s off Rapidly flashing green 0.5s on / 0.5s off Rapidly flashing orange 0.5s on / 0.5s off Rapidly flashing red Running orange Document Version 1.0 System Manual for Mitel SMB Controller...

  • Page 21: Operating Modes

    To access the SMB Controller file system with a SSH session Shut-down mode • After the system is shut down • Used to safely disconnect the SMB Controller from the power supply Document Version 1.0 System Manual for Mitel SMB Controller...
  • Page 22 Meaning Power is on Time frame to start emergency mode Time frame to start Factory Default of Call Manager Loading Controller system software Normal mode, SMB Controller is up and running Document Version 1.0 System Manual for Mitel SMB Controller...
  • Page 23 Table 8: Normal mode with additional information Meaning Normal mode, SMB Controller is up and running. Normal mode, overheating. Details in the SMB Controller Manager. Normal mode, default fixed IP address is active. Document Version 1.0 System Manual for Mitel SMB Controller...
  • Page 24 As confirmation the F0 - F6 LED are rapidly flashing red 4 times (pattern [12]). • The SMB Controller Emergency software is loaded (pattern [13]). • The emergency mode is entered and Pattern [14] is displayed. Document Version 1.0 System Manual for Mitel SMB Controller...
  • Page 25 To access the SMB Controller Manager in emergency mode, enter the following: Table 10: Default user account in emergency mode Username admin Password admin Note: The default password for emergency mode cannot be changed. Document Version 1.0 System Manual for Mitel SMB Controller...
  • Page 26 The MSL container is installed and its status is Running. If the MSL Container is not installed or its statis is Stopped, skip this step and proceed with Step 2: Enter shut-down mode on page Log in to the SMB Controller Manager as an admin user. Document Version 1.0 System Manual for Mitel SMB Controller...
  • Page 27 Once the status of the MSL container has been changed to Stopped, proceed with the Step 2: Enter shut-down mode on page 21 to shut down the SMB Controller. Step 2: Enter shut-down mode Requirement: Document Version 1.0 System Manual for Mitel SMB Controller...
  • Page 28 You can now disconnect the SMB Controller from the power supply without concerns within the next 90 seconds. Note: Removing the power cord before or after the controller is in shutdown mode could corrupt the database. Document Version 1.0 System Manual for Mitel SMB Controller...

  • Page 29: Configure User Access Control

    Access to both Managers configuration is password-protected. Users wanting to log in to either of the Managers are prompted for the username and password. Both managers feature default admin user. The following table shows the subset of the configuration operations supported in each interface. Document Version 1.0 System Manual for Mitel SMB Controller...

  • Page 30: Network Scenarios

    Changes to the "admin" password in MSL is not reflected in SMB Controller Manager (and vice versa). The MiVoice Business is managed by a system user in the System Administrator Tool. Network Scenarios Following are some typical Network Scenario examples. Document Version 1.0 System Manual for Mitel SMB Controller...
  • Page 31 • MiVoice Business on the SMB Controller using external MiVoice Border Gateway SIP Trunks • MiVoice Business on the SMB Controller - Telephony Only using Embedded MiVoice Border Gateway SIP Trunks Document Version 1.0 System Manual for Mitel SMB Controller...
  • Page 32 MiVoice Business on the SMB Controller - Telephony using embedded MiVoice Border Gateway SIP Trunks with Teleworkers • MiVoice Business on the SMB Controller – Branch Offices with Telephony with Teleworkers Document Version 1.0 System Manual for Mitel SMB Controller...
  • Page 33 • MiVoice Business on the SMB Controller – Call Recording – Internal without MiCollab Internal Devices can be Teleworker or deploy an additional local MiVoice Border Gateway in LAN Mode. Document Version 1.0 System Manual for Mitel SMB Controller...
  • Page 34 • MiVoice Business on the SMB Controller – Call Recording – Internal with MiCollab uses the MiCollab MiVoice Border Gateway in LAN Mode as the SRC. • MiCollab Integration MiCollab Integration Document Version 1.0 System Manual for Mitel SMB Controller...

  • Page 35: Hardware Installation

    MiVoice Business product. Note these warnings and follow the guidelines at all times. Take note, in particular, of the hazard warnings contained in the user information. Document Version 1.0 System Manual for Mitel SMB Controller...
  • Page 36 The ground symbol within a circle identifies that the product must be connected to an external conductor. Connect the product to earth ground before you make any other connections to the equipment. Installation and operating instructions Document Version 1.0 System Manual for Mitel SMB Controller...
  • Page 37 Components, interface cards or system modules can be damaged by electrical voltage. Always shut down, then disconnect the communication server from the power supply and then wait for 3 minutes before removing the housing cover. Document Version 1.0 System Manual for Mitel SMB Controller...
  • Page 38 Earthing and protecting the communication server on page 60. Ensure that your ESD earthing strap is connected to ground before working inside the controller. Figure 5: Earthing (Grounding) the SMB Controller Document Version 1.0 System Manual for Mitel SMB Controller...

  • Page 39: System Components

    About SMB Controller 2.4.2 System Components The following figure shows the components of the Mitel SMB Controller complete with mounting options. Figure 6: System components with mounting options 2.4.3 Hardware The SMB Controller is based around an ARMv8 64-bit CPU and comes with six embedded Foreign Exchange Station (FXS) ports for analog devices.
  • Page 40 Note: Do not connect anything to Eth2. Note: There are no physical ports for Audio Inputs or Outputs for MOH and Paging. See Music On Hold Figure 8: SMB Controller Internal Document Version 1.0 System Manual for Mitel SMB Controller...
  • Page 41 DSP cards required 20350436 Expansion interface 4 FXS ports card 4 x a/b 50008254 SMB Controller Trunk 2 Port FXO card 2FXO 50008255 SMB Controller Trunk 4 Port FXO card 4FXO Document Version 1.0 System Manual for Mitel SMB Controller...
  • Page 42 For Rev A hardware version, the minimum required software release is MiVoice Business version 10.0. • For Rev B hardware version, the minimum required software release is MiVoice Business version 10.0 SP1. Document Version 1.0 System Manual for Mitel SMB Controller...
  • Page 43 In the above example a Rev B SMB system is shown as it is identified as a B01 system. (5601057401RB is the part number). You can also determine the installed hardware version in the System Information page on SMB Controller. Document Version 1.0 System Manual for Mitel SMB Controller...
  • Page 44 38 shows an example of Rev A system. Figure 11: Hardware IDs of CPM Cards and Mainboard (Rev B) on page 39 shows an example of Rev B system. Document Version 1.0 System Manual for Mitel SMB Controller...
  • Page 45 Insert the interface cards into the IC1, IC2, IC3, and IC4 slots by placing the interface card at a slight angle into the required slot and carefully pressing the interface card down until the two metal clamps engage. Document Version 1.0 System Manual for Mitel SMB Controller...
  • Page 46 RJ45 sockets 1.x. 4.x. The possible RJ45 sockets are highlighted in color in the following figure. Figure 12: Connection possibilities for FXS terminal interfaces 2.4.3.5.1 FXS interfaces Feature MiVoice Business on SMB Controller Pulse Dialing Document Version 1.0 System Manual for Mitel SMB Controller...
  • Page 47 Analogue phones with DTMF (earth key are not supported) • Radio units for cordless phones • Group 3 fax • Answering machines • Modem Transmission with the T.38 protocol is recommended for Fax over IP. Document Version 1.0 System Manual for Mitel SMB Controller...
  • Page 48 0.4 … 0.8 mm FXS resistance max. 2 × 625 Ω max. 2 × 250 Ω Line length 0.6 mm diameter max. 10 km max. 4 km Screening not required not required Document Version 1.0 System Manual for Mitel SMB Controller...
  • Page 49 (sinus wave) Note: This setting is country dependent. ONS Loop Length (Miles) 600 Ohm Loop (with 300 Ohm Set) 3.45 (22AWG) 2.17 (24AWG) 1.33 (26AWG) ONS Line Feed Voltage 30V for normal Document Version 1.0 System Manual for Mitel SMB Controller...

  • Page 50: Mounting The Smb Controller

    2.4.4.1 Equipment supplied The equipment supplied with the SMB Controller includes: • Mitel SMB Controller communication server with a CPU module fitted and a fan mounted • Set of screws for wall or desktop installation and earthing connection • Snap-on tag •...
  • Page 51 2.4.4.2 Mounting options Mitel SMB Controller includes all the materials required for wall or desktop installation. Additional rack installation sets are required for a 19" rack installation. For wall mounting, all the connecting cables can be concealed behind a cable cover. This cable cover set can be ordered as an option.
  • Page 52 There are two variants of wall mounting. In the first variant, the front panel faces right (see Minimum distances for wall mounting (front panel facing to the right)); in the second, it faces downwards (see Minimum distance guidelines for wall mounting (front panel facing downwards)). Document Version 1.0 System Manual for Mitel SMB Controller...
  • Page 53 SMB Controller into and out of the wall-mounted screws. The two diagrams illustrate the two wall-mounting methods. Figure 14: Minimum distances for wall mounting (front panel facing to the right) Document Version 1.0 System Manual for Mitel SMB Controller...
  • Page 54 Insert the dowel plugs. Screw in the two shorter upper dowel screws (position A or B). Shut down the SMB Controller (see Shut-down mode) and disconnect it from the power supply. Document Version 1.0 System Manual for Mitel SMB Controller...
  • Page 55 Placing two SMB Controllers above each other inside a 19" rack). • The space on the left and right between the SMB Controller and the panels of the 19" rack is for heat dissipation and must remain clear. Document Version 1.0 System Manual for Mitel SMB Controller...
  • Page 56 Secure the mounting plates to the SMB Controller using the M4 screws. Make sure the front panel and the mounting plate are aligned. Shut down the SMB Controller (see Shut-down mode) and disconnect it from the power supply. Document Version 1.0 System Manual for Mitel SMB Controller...
  • Page 57 Use the M4 screws of the cable cover set to secure the brackets for the cable cover to the SMB Controller. Note: The two brackets are not identical. Compare the cable brackets with the ones in Installing the brackets for the cable cover. Document Version 1.0 System Manual for Mitel SMB Controller...
  • Page 58 (UBC) (see also Connecting to a UBC via a (main) distribution board (example) and Connecting to a UBC via wiring center (example)). Figure 18: Direct cabling (left) and indirect cabling (right) On the front panel all the connections are made using RJ45 connectors. Document Version 1.0 System Manual for Mitel SMB Controller...
  • Page 59 With terminal cards with eight or more interfaces, some or all of the RJ45 sockets are assigned four-fold on the front panel of the Mitel SMB Controller. With this cable, they can be connected without the use of a fan-out-panel (FOP). The cable is 6m long and at one extremity has four RJ45 connectors on which all the pins are wired.
  • Page 60 Port element designation Two-wire connection white x.1a blue x.1b turquoise x.2a violet x.2b white x.3a orange x.3b turquoise x.4a violet x.4b white x.1a blue x.1b turquoise x.2a violet x.2b white x.3a Document Version 1.0 System Manual for Mitel SMB Controller...
  • Page 61 Two-wire connection orange x.3b turquoise x.4a violet x.4b white x.1a blue x.1b turquoise x.2a violet x.2b white x.3a orange x.3b turquoise x.4a violet x.4b white x.1a blue x.1b turquoise x.2a Document Version 1.0 System Manual for Mitel SMB Controller...
  • Page 62 • 10 terminal interfaces (DSI, or FXS) or a combination thereof. Note: This cable cannot be used to connect Ethernet interfaces. For Ethernet interfaces, use standard commercial connecting cables. Document Version 1.0 System Manual for Mitel SMB Controller...
  • Page 63 Table 15: Schematic diagram of prefabricated system cable 12 x RJ45 Stranded Core color Cable RJ45 Signal Signal element designation Connection Connection four-wire four-wire white blue turquoise violet white blue turquoise violet white blue turquoise violet white Document Version 1.0 System Manual for Mitel SMB Controller...
  • Page 64 About SMB Controller Stranded Core color Cable RJ45 Signal Signal element designation Connection Connection four-wire four-wire blue turquoise violet white blue turquoise violet white blue turquoise violet white blue turquoise Document Version 1.0 System Manual for Mitel SMB Controller...

  • Page 65: Power Up The Smb Controller

    (for instance in Europe), and with 20 A maximum in countries with 115 V mains power (for example, in North America). Also note the following points: • The mains connector acts as a disconnecting device and must be positioned so that it is easily accessible. Document Version 1.0 System Manual for Mitel SMB Controller...

  • Page 66: Uninterruptible Power Supply (Ups)

    2.5.3 Earthing and protecting the communication server The protective earth and equipotential bonding are important integral parts of the safety concept: Standard EN/IEC 62368-1 relevant to safety matters stipulates protective earthing. Document Version 1.0 System Manual for Mitel SMB Controller...
  • Page 67 The serrated lock washer must rest against the metal housing of the communication server. Document Version 1.0 System Manual for Mitel SMB Controller...
  • Page 68 Figure 21: Earthing connection Note: In the case of an indirection connection make sure that the communication server's earthing wire does not form any earth loops with the earthed cable screenings of the installation cables leading up to the (main) distribution frame. The cables should be kept as short as possible and laid out in parallel.

  • Page 69: About Mitel Standard Linux

    • Server Manager Mitel Standard Linux (MSL) is an operating system that provides a base for managing the applications, and services from the Mitel Applications Management Center (AMC). The MSL provides Server Manager Web UI that can be used to install and upgrade the blade applications, including: •...
  • Page 70 Provides blade install/ upgrade/removal. Status Provides AMC syncs, ARID registration/de-registration, offline syncs. Administration Web services Permits configuration of MSL's web services interface, and the clients that are permitted to use it. Document Version 1.0 System Manual for Mitel SMB Controller...
  • Page 71 Does NOT exist on PPC. Not used by MiVB. System information System monitoring System users Shutdown or reboot Security Remote access Configure VPN (PPTP) settings, add remote management networks and configure shell access. Document Version 1.0 System Manual for Mitel SMB Controller...
  • Page 72 DHCP Configure DHCP server. Domains IPv6-in-IPv4 Tunnel Configure a tunnel to access the IPv6 backbone through an IPv4 infrastructure. Simple Network Management Configure Simple Network Protocol (SNMP) Management Protocol (SNMP) support. Document Version 1.0 System Manual for Mitel SMB Controller...
  • Page 73 Grouping Panel Functionality Review configuration Review Networking parameters and Domain information. Miscellaneous Support and licensing EULA Help...

  • Page 74: About Mivoice Business

    (unless it is to connect other approved networks, applications, and terminals to the interfaces certified specially for that purpose). Document Version 1.0 System Manual for Mitel SMB Controller...

  • Page 75: Data Protection

    4.3.1 EMEM The MiVB on the SMB Controller supports up to 16 Voice Mail Ports and 750 Voice Mailboxes. These specifications are applied to the following forms: • VM Port Capacity Document Version 1.0 System Manual for Mitel SMB Controller...

  • Page 76: Trunks

    The hardware supports Analog Loop Start (LS) Trunks. The Analog Trunks can be designated as CLASS Trunks as well. These and other specifications are defined in the CO Trunk Circuit Descriptors Form. Document Version 1.0 System Manual for Mitel SMB Controller...

  • Page 77: Ons (Fxs) Devices

    Auto Attendant ports. The number of supported VoIP channels (E2T channels) is driven by whether G.729 Compression is enabled or not. For more details on the required DSP cards in the system, see the following table. Document Version 1.0 System Manual for Mitel SMB Controller...

  • Page 78: Loudspeaker Paging

    Since SMB Controller does not have a dedicated loudspeaker paging port, you can use any industry standard SIP or analog paging devices. 4.3.7 Music on Hold (MOH) The SMB Controller supports Music on Hold (MOH) using the following sources: Document Version 1.0 System Manual for Mitel SMB Controller...
  • Page 79 • Analog Music on Hold using an FXS Port as Audio Input. Figure 23: FXS Port MOH Circuit • Embedded Music on Hold (up to five Music on Hold sources, up to 4 MB total RAM, and up to eight minutes of total play time.) •...

  • Page 80: About Mivoice Border Gateway

    Keypad Markup Language (KPML) is used to indicate DTMF tones in SIP messaging. KPML is used by the Key Press Stimulus Package as a SIP Event Notification Package. Endpoints will send DTMF tone indications via NOTIFY messages. Document Version 1.0 System Manual for Mitel SMB Controller...
  • Page 81 • The MiVoice Border Gateway must use the second LAN IP Address programmed in MSL. For more details, see Initial MSL Network Setup on page 102. • The MiVoice Border Gateway will also use a WAN address programmed in MSL. This WAN connection is expected to be connected directly to the internet (via an ISP router).

  • Page 82: About Cloudlink Gateway

    About CloudLink Gateway The CloudLink Gateway (CLGW) Blade provides integration with CloudLink-based (for example, CloudLink API program or Mitel Assistant). Limitations • The embedded CloudLink Gateway is intended only to service the users of a single SMB Controller platform. Note: Larger deployments should use an offboard CloudLink Gateway •...

  • Page 83: About Mitel Performance Analytics Probe

    About Mitel Performance Analytics Probe The Mitel Performance Analytics Probe blade is an optional blade that provides integration with Mitel Performance Analytics Cloud Service. For more information about Mitel Performance Analytics, see https://www.mitel.com/document-center/applications/analytics/mitel-performance-analytics. Limitations: • The embedded Mitel Performance Analytics Probe is intended only to handle the functions and Users of a single SMB Controller.

  • Page 84: About Initial Configuration Wizard (Icw)

    Initial Configuration Wizard Blade will be launched only if at least MiVoice Business Blade is installed. On the Initial Configuration Wizard, provision MiVoice Business and the MiVoice Border Gateway. Figure 24: Initial Configuration Wizard for New System Document Version 1.0 System Manual for Mitel SMB Controller...

  • Page 85: Icw Backup And Restore

    ICW Backup and Restore The Initial Configuration Wizard (ICW) triggers MSL scripts to perform a full MSL data backup before configuring the system. The backup file (backup.tgz) will be stored in the /var/cache/ vucc/databases folder of the file system. The backup file will be deleted after the configuration is completed successfully or if the Initial Configuration Wizard blade is uninstalled.

  • Page 86: Deployment Steps For The Mivoice Business Solution On Smb Controller

    MiVoice Business Solution on SMB Controller is designed to be highly flexible and fits into different deployment models because multiple embedded applications such as MiVoice Border Gateway, Mitel Performance Analytics Probe, Initial Configuration Wizard, and CloudLink Gateway can be installed along-side the MiVoice Business application.
  • Page 87 Deployment Steps for the MiVoice Business Solution on SMB Controller Figure 26: Steps to be performed by the installer Document Version 1.0 System Manual for Mitel SMB Controller...
  • Page 88 Larger Customers that cluster with an SMB Controller for PSTN access. Can also integrate with offboard MiVoice Border Gateway/CloudLink Gateway. Customers that want integration with certain applications: For example, MiCollab. Customers that rely on MiVoice Business license sharing. Document Version 1.0 System Manual for Mitel SMB Controller...
  • Page 89 Gateway). These customers cannot have MiVoice Business License Sharing. SMB customers who require SIP Trunking and/or Teleworker or Cloud applications with MPA integration (MiVoice Business. MiVoice Border Gateway, and MPA Probe support resiliency except CloudLink Gateway). Document Version 1.0 System Manual for Mitel SMB Controller...

  • Page 90: Initial Setup Of Smb Controller

    Deployment Steps for the MiVoice Business Solution on SMB Controller Note: The Mitel Performance Analytics probe is not dependent on any other applications, but the CloudLink Gateway requires MiVoice Border Gateway to be installed.. Initial Setup of SMB Controller The SMB Controller comes from factory with Mitel Embedded Linux Distribution OS and SMB Controller Manager software installed, but no Call Control Manager.

  • Page 91: Requirements

    No DHCP server (direct No, disable the DHCP 192.168.104.13/24 (default). Ethernet cable connection Change the default IP between programming address of the SMB PC and Eth0) (Highly Controller. recommended) Document Version 1.0 System Manual for Mitel SMB Controller...
  • Page 92 No need to change the IP server (Recommended) address. Customer-provided dynamic Provided by DHCP server. IP address from their DHCP Change the IP address to the server (not recommended) one the customer provided. Document Version 1.0 System Manual for Mitel SMB Controller...
  • Page 93 Connect the SMB Controller directly to the computer using the Eth0 port. Connect the power adapter to the socket on the front panel and to a power source (100 - 240 VAC/48 - 62 Hz). Document Version 1.0 System Manual for Mitel SMB Controller...
  • Page 94 Manager login page is displayed. Figure 29: SMB Controller Manager Log in Page Using the DHCP provided IP Address The SMB Controller is accessible via an IP address provided by a DHCP server. Document Version 1.0 System Manual for Mitel SMB Controller...
  • Page 95 Connect the Eth0 of the SMB Controller to the same subnet where the DHCP server is running. Connect the power adapter to the socket on the front panel and to a power source (100 - 240 VAC/48 - 62 Hz). Document Version 1.0 System Manual for Mitel SMB Controller...
  • Page 96 To test the connection, open a browser and enter the IP address of your SMB Controller including the port number 8443. For example, https://x.x.x.x.:8443. The SMB Controller Manager login page is displayed. Figure 31: SMB Controller Manager Log in Page Document Version 1.0 System Manual for Mitel SMB Controller...

  • Page 97: Set Credentials For The Smb Controller

    A factory reset removes all data including all installed blades and application. Click the Change button to confirm the new password. The System Information page of the SMB Controller Manager is displayed, and you are prompted to select the Call Server Document Version 1.0 System Manual for Mitel SMB Controller...

  • Page 98: Identifying The Call Server For Smb Controller

    Do not restart the controller before configuring the IP address. 9.1.5 Configure SMB Controller IP Address After you have selected MiVoice Business in the previous step, navigate to the IP Network page (SMB Controller Manager > Configuration > IP Network). Document Version 1.0 System Manual for Mitel SMB Controller...
  • Page 99 Enter the static IP address, the corresponding Subnet Mask, and the Gateway IP address. Verify that eth1 is enabled. • If you are using dynamic IP configuration: Select the DHCP checkbox for eth0. Document Version 1.0 System Manual for Mitel SMB Controller...
  • Page 100 Log in with the username admin and your new password. From the left panel, select the Maintenance section and then click System reset. From the System reset window, click on the Restart. The new settings are activated. Document Version 1.0 System Manual for Mitel SMB Controller...

  • Page 101: Set Date And Time

    Enter the system date in the System date field. Enter the system time in the System time field. Set the current date in the Set current date field. Set the current time in the Set current time field. Document Version 1.0 System Manual for Mitel SMB Controller...

  • Page 102: Upgrading The Smb Controller Software

    9.1.7 Upgrading the SMB Controller Software The SMB Controller comes with Mitel Embedded Linux with SMB Controller Manager software installed. However, due to ongoing updates and product improvements. It is recommended to upgrade the SMB Controller manager firmware to the latest packages prior to installation and configuration of the applications.
  • Page 103 The download begins with a progress bar indicating the download progress. • For the SMB Controller without internet access: Click Browse... and select the previously downloaded firmware (for example, "Mitel Embedded Linux Distribution 1.3.0.27 (CPM4)"). Click Open. The upload begins with a progress bar indicating the upload process and the name of the file is added to the list of available System Software Files.

  • Page 104: Install Msl Container

    After a successful Installation, click the Restart Now button to restart the SMB Controller. When the startup is completed, the SYS LED is green and flashing. 9.1.8 Install MSL Container Document Version 1.0 System Manual for Mitel SMB Controller...
  • Page 105 Controller Manager before installing MSL. The Mitel-MSL_Container RPM file must now be installed via the SMB Controller Manager. This process assumes that the SMB Controller Manager Firmware and MCU (Boot) firmware are at the latest version. To install the MSL Container: Log in to Controller Manager.
  • Page 106 Deployment Steps for the MiVoice Business Solution on SMB Controller Load the Mitel-MSL-Container from the Mitel SWDLC. Once the application is loaded completely, close the loading window. Document Version 1.0 System Manual for Mitel SMB Controller...
  • Page 107 Deployment Steps for the MiVoice Business Solution on SMB Controller Click the Install link, to install the MSL Container. Document Version 1.0 System Manual for Mitel SMB Controller...

  • Page 108: Initial Msl Network Setup

    (Optional) MiVoice Border Gateway will require a static LAN IP and a static WAN IP address. Additionally, the ETH1 interface should be enabled in Controller Manager (DHCP disabled, and no IP address configured). Document Version 1.0 System Manual for Mitel SMB Controller...
  • Page 109 The MSL admin password can be changed from the System Users page under Administration. For MSL password rules, See Mitel Standard Linux Installation and Administration Guide. Figure 35: MSL Login Document Version 1.0 System Manual for Mitel SMB Controller...
  • Page 110 The MSL admin account is separate from the SMB Controller Manager admin account. Changes to the "admin" password in MSL is not reflected in SMB Controller Manager (and vice versa). Figure 36: MSL Landing Page Document Version 1.0 System Manual for Mitel SMB Controller...
  • Page 111 It is advised to disable the SSH access as soon as you have verified the Server Manager is accessible from the MSL IP address. Navigate to the IP Settings panel under Configuration. Document Version 1.0 System Manual for Mitel SMB Controller...
  • Page 112 Figure 38: Entering the LAN Information Select Next to configure the Trusted Networks. Configure the Trusted Networks to ensure connectivity from your PC. Additional trusted networks can be added later via the Networks panel. Document Version 1.0 System Manual for Mitel SMB Controller...
  • Page 113 If a browser within the local network is not available, add a trusted network before proceeding. Failure to do so, may result the connectivity issues from your PC. Figure 39: Adding a Trusted Network Select Next to program the WAN interface. Document Version 1.0 System Manual for Mitel SMB Controller...
  • Page 114 If you are enabling the external Network Interface, ensure the following: • The Eth1 Port is enabled in the SMB Controller Manager's IP Network Panel. • The Eth1 Port has DHCP deselected in the SMB Controller Manager's IP Network Panel Document Version 1.0 System Manual for Mitel SMB Controller...
  • Page 115 Log in to the Server Manager using the MSL IP address https://<MSL IP Address>/server- manager/. Use the same credentials as those used to log into the SMB Controller Manager. Disable the SSH access (recommended). Document Version 1.0 System Manual for Mitel SMB Controller...

  • Page 116: Licensing The Solution

    The server must be configured to communicate with the correct AMC and the server must be licensed before the Blades Panel displays anything to download. You must license the solution prior to installing any Blades. Log in to Server Manager, at https://<MSL IP Address>/server-manager/. Document Version 1.0 System Manual for Mitel SMB Controller...
  • Page 117 Deployment Steps for the MiVoice Business Solution on SMB Controller Select Status under ServiceLink. Enter the Service Account ID (ARID) from the AMC. Document Version 1.0 System Manual for Mitel SMB Controller...
  • Page 118 Select Activate. On successful activation of the solution, the following screen will be displayed. If the activation is unsuccessful, see the Licensing section of the MiVoice Business Troubleshooting Guide for troubleshooting. Document Version 1.0 System Manual for Mitel SMB Controller...
  • Page 119 To purchase the appropriate licenses for the SMB Controller: Create an ARID. For Capex purchases, order the 54011858 MiVoice Business on SMB Controller bundle, which will include the base kits. Part No. Description Quantity 54005748 MiVoice Business Document Version 1.0 System Manual for Mitel SMB Controller...
  • Page 120 MiVoice Border Gateway Base Software for Industry Standard Servers Alternatively, the following MiVoice Business base packs could be used. • 54004973 MiVoice Business Enterprise S/W for 3300 • 54005777 MiVoice Business Enterprise Hospitality S/W for 3300 Document Version 1.0 System Manual for Mitel SMB Controller...
  • Page 121 Optionally, add the ARID to a ULM. • AMC will apply only to the UCC licenses that make sense to the ARID. This means only the MiVoice Business and Mitel Border Gateway licenses from the UCC license. 9.1.10.2 SMB Controller Licensing...
  • Page 122 9.1.10.4 Mitel Border Gateway Licensing The ARID used by the SMB Controller must contain a Mitel Border Gateway base product to install the Mitel Border Gateway. The embedded Mitel Border Gateway will not require virtualization as it accepts both virtualized and non-virtualized base packs.

  • Page 123: Install Mivoice Business Blade

    CRITICAL license Engineering Guidelines violation. more details. 9.1.11 Install MiVoice Business Blade Pre-requirements • Installation of the Container. • The solution must be licensed prior to installing any blades. Document Version 1.0 System Manual for Mitel SMB Controller...
  • Page 124 Select the Blades Panel. Click on the Update list button. Find the MiVoice Business Blade row and select Install. Once the blade is installed, login to ESM using https://<MSL IP Address>. Document Version 1.0 System Manual for Mitel SMB Controller...

  • Page 125: Install Mivoice Border Gateway Blade

    Install MiVoice Border Gateway Blade To install the MiVoice Border Gateway Blade: Pre-requirements • License the solution prior to installing any blades. • Installation of the Container. Log in to the SMB Controller Manager. Document Version 1.0 System Manual for Mitel SMB Controller...
  • Page 126 From the Configuration menu, select IP network and then enable the eth1 port without enabling the DHCP in the Network Interfaces panel. Log in to Server Manager. Go to the Blades Panel. Document Version 1.0 System Manual for Mitel SMB Controller...
  • Page 127 Figure 44: MiVoice Border Gateway Blade Find the MiVoice Border Gateway Blade and select install. After the installation is complete, the Applications panel is displayed, and the MiVoice Border Gateway is listed as an application. Document Version 1.0 System Manual for Mitel SMB Controller...
  • Page 128 Deployment Steps for the MiVoice Business Solution on SMB Controller Document Version 1.0 System Manual for Mitel SMB Controller...

  • Page 129: Install Cloudlink Gateway Blade

    9.1.13 Install CloudLink Gateway Blade The CloudLink Gateway (CLGW) Blade provides integration with CloudLink-based (for example, CloudLink API program or Mitel Assistant). Pre-requirements The MBG Blade has been installed. Log in to Server Manager. Go to the Blades Panel.

  • Page 130: Install Mitel Performance Analytics Probe Blade

    Go to the Blades Panel. Click on the Update list button. Installing Find the Mitel Performance Analytics Probe Blade and select install. After the installation is complete, the Applications panel is displayed, and the Mitel Performance Analytics is listed as an application. 9.1.15...

  • Page 131: Configure The Applications

    Configure SIP Trunking (optional) • Configure incoming call configuration • Select and configure SIP provider • Change the administrator password for MiVB • View a summary of the configuration • Download Logs Document Version 1.0 System Manual for Mitel SMB Controller...
  • Page 132 ICW to function properly. Figure 46: Initial Configuration Wizard page when MiVoice Business blade is not installed. The Initial Configuration Wizard blade panel displays status indications as shown in the following table. Document Version 1.0 System Manual for Mitel SMB Controller...
  • Page 133 • MiVoice Business • MiVoice Border Gateway Refer to the MiVoice Business system administrator online help for the standard default settings that are applied to the MiVoice Business platform. Document Version 1.0 System Manual for Mitel SMB Controller...
  • Page 134 MiVB Current Password MiVB New Password To set new password for ESM system user Confirm MiVB New Password Server Manager Login ID Server Manager username and password to access resources within MSL. Document Version 1.0 System Manual for Mitel SMB Controller...
  • Page 135 Initial Configuration Page The Initial Configuration Page is used to define the parameters described in the following table. Parameter Description Time Zone Time Zone specified at deployment time is displayed. Field is disabled. Document Version 1.0 System Manual for Mitel SMB Controller...
  • Page 136 If you select a Time zone that is not within one of Countries supported by the system, the Country value is set to "Other" and the Telecom Region defaults to North America. Document Version 1.0 System Manual for Mitel SMB Controller...
  • Page 137 Deployment Steps for the MiVoice Business Solution on SMB Controller Figure 49: Initial Configuration Page 9.2.1.5 License and Option Page The Licensing page is used to allocate the required licenses. Figure 50: Licensing Page Document Version 1.0 System Manual for Mitel SMB Controller...
  • Page 138 Strings to each Cluster Element. In a network that is configured for the Voice Clustering (Portable Directory Number) feature, the CEID Digit String allows calls to be routed between Network Elements. The CEID Digit Strings for Document Version 1.0 System Manual for Mitel SMB Controller...
  • Page 139 128 characters can be used. Figure 51: Configure Resiliency Page 9.2.1.7 Email and Servers Page The Email and Servers page is used to configure the email and server address for sending the email messages. Document Version 1.0 System Manual for Mitel SMB Controller...
  • Page 140 Numbering Plan Page Set the length from three to seven digits of the system extension numbers in the Extension length field of the Numbering Plan Page. Figure 53: Numbering Plan Page Document Version 1.0 System Manual for Mitel SMB Controller...
  • Page 141 Default is 7001 (up to 7030), Voicemail end port depends on voicemail port capacity. Voice Mail Record A Call Hunt Group Extension that users dial to reach the voice mail record-a-call system. Document Version 1.0 System Manual for Mitel SMB Controller...
  • Page 142 Choose the network profile for MBG. This page is displayed only if the MBG is installed on the SMB Controller. Parameter Description Co-resident with call manager configuration Default mode for the SMB Controller platform, MBG acts in server-gateway mode. Document Version 1.0 System Manual for Mitel SMB Controller...
  • Page 143 Number of digits to absorb Select the number of leading digits to be stripped from the incoming call before the number is delivered to system call processing (for example: routing to an internal extension). Document Version 1.0 System Manual for Mitel SMB Controller...
  • Page 144 Click Browse and navigate to the CSV file. For partners that have access, there are canned SIP Service Profile import files available through the Mitel InfoChannel that can be used within this Initial Configuration Wizard form. IP Address or FQDN Enter the IP addressor FQDN of the selected SIP Service Provider.
  • Page 145 Telephone Numbers that you entered in the field above. Enter the SIP Authentication user name and password that you received from your SIP Provider. Document Version 1.0 System Manual for Mitel SMB Controller...
  • Page 146 48 characters. Subscription Password The subscription password can be any combination of alphanumeric and special characters, with a maximum of 20 characters. Subscription Password Confirmation Confirm the subscription password. Document Version 1.0 System Manual for Mitel SMB Controller...
  • Page 147 Number from the ESM's Analog Sets Page. The Analog Sets Page allows for a range of DNs to be assigned to the Embedded Analog FXS Ports and any installed 4FXS Interface Card. Document Version 1.0 System Manual for Mitel SMB Controller...
  • Page 148 The hot desk extensions must be different from the extension numbers that you entered in the Numbering Plan screen (that is, the numbers must not overlap). Document Version 1.0 System Manual for Mitel SMB Controller...
  • Page 149 9.2.1.15 Summary Page The Summary Page is for reviewing the settings so that you can ensure that you have entered correct values before proceeding. Document Version 1.0 System Manual for Mitel SMB Controller...
  • Page 150 Initial Configuration Wizard fails to configure the system, check the logs by downloading the Initial Configuration Wizard logs of the wizard by clicking the Download Logs button to identify the issue. Document Version 1.0 System Manual for Mitel SMB Controller...
  • Page 151 Options Page opens. This page provides an option for the user to start a new configuration process or to restore the backup data that was saved from the previous ICW run. Document Version 1.0 System Manual for Mitel SMB Controller...
  • Page 152 Deployment Steps for the MiVoice Business Solution on SMB Controller Choose Restore backup data saved from previous ICW's run. and click the Next button. Figure 62: Configuration Options Page Document Version 1.0 System Manual for Mitel SMB Controller...
  • Page 153 Deployment Steps for the MiVoice Business Solution on SMB Controller In the Summary page, click the Start button to restore the data. Figure 63: Restore Summary Page Document Version 1.0 System Manual for Mitel SMB Controller...
  • Page 154 The Restoring Backup page is displayed as shown in the following figure. Figure 64: Restoring Backup After the reboot is complete and the system is running, the user will be directed to the login screen of the Server Manager. Document Version 1.0 System Manual for Mitel SMB Controller...

  • Page 155: Configure Mivoice Business On The Smb Controller

    (Optional) If you are migrating from an unsupported 3300 ICP controller, continue with step 6 of the Migration Guidelines for an Unsupported 3300 ICP Controller procedure (Chapter 4 Migration) in the MiVoice Business Migration Guidelines document. Document Version 1.0 System Manual for Mitel SMB Controller...
  • Page 156 You are asked to change the ESM password. Enter the new password. After confirmation of the new password, the MiVoice Business ESM select tool is displayed. Figure 67: MiVoice Business ESM select tool Document Version 1.0 System Manual for Mitel SMB Controller...
  • Page 157 Administrator Tool Help is displayed in a new window. Figure 69: System Administrator Tool Help In the System Administrator Tool Help, navigate to System Programming > Initial Configuration > Setting Up Your System. Document Version 1.0 System Manual for Mitel SMB Controller...
  • Page 158 Interface Cards, DSP Cards, and embedded FXS ports. To verify the installed hardware: Log into MSL Server Manager at https://<MSL IP Address>/. Open the System Administrator Tool. Document Version 1.0 System Manual for Mitel SMB Controller...
  • Page 159 Open the System Administrator Tool. In the MiVoice Business System Administrator Tool, on the left side panel, select Controller Module Configuration from Hardware > Modules. The Controller Module Configuration Form is displayed. Document Version 1.0 System Manual for Mitel SMB Controller...
  • Page 160 The total number of circuits in the form is 16 if there are four 4 Port FXO Interface Cards installed. To program the installed FXO interface card: Document Version 1.0 System Manual for Mitel SMB Controller...
  • Page 161 Here is an example of the Analog Trunks Form when two FXO interface cards are configured: • One 2-Port FXO • One 4-Port FXO Figure 73: Example for Analog Trunks Form Document Version 1.0 System Manual for Mitel SMB Controller...

  • Page 162: Configure Mivoice Border Gateway On The Smb Controller

    Business and other applications on SMB Controller. You should choose the custom mode if: • the SMB Controller is deployed in the DMZ behind a NAT device, like a 3-port firewall. Document Version 1.0 System Manual for Mitel SMB Controller...

  • Page 163: Configure Cloudlink Gateway For Msl

    MiVoice Border Gateway web proxy user and domain for MiVoice Business and other optional applications such as MiCollab, MiContact Center and Mitel Interaction Recording. For details, see the topic Configure LAN Servers on the Web Proxy in the Installation and Maintenance Guide on Mitel Document Center.

  • Page 164: Integrate Applications

    MiVoice Business with the Mitel Performance Analytics Probe The MiVoice Business and Mitel Performance Analytics Probe are independent applications. The Mitel Performance Analytics Probe obtains a list of MiVoice Business to access from the Mitel Performance Analytics Cloud Service. The customer is responsible for programming the Mitel Performance Analytics Cloud Service accordingly.

  • Page 165: Migration

    Voicemail ports than is supported on the SMB Controller, it will be reduced to 16. If there are not enough DSPs to support this configuration, DSP alarms will be raised. Document Version 1.0 System Manual for Mitel SMB Controller...

  • Page 166: Migrating Cx-Ii, Mxe-Iii, Ax To Smb Controller

    Run the pre-migration audit, to identify any hardware that might cause an issue during the migration to the Virtual, ISS, or EX platform (in particular licensing concerns). Via ESM, backup the MiVoice Business on SMB Controller Document Version 1.0 System Manual for Mitel SMB Controller...

  • Page 167: Migration Tool

    Device, and that they will need to convert it back to an FXS, or register it as a SIP device. • Warn about hardware that is not supported on the SMB Controller • Warn about analog and digital trunks that are programmed on unsupported hardware Document Version 1.0 System Manual for Mitel SMB Controller...

  • Page 168: Migration From Pre-9.0 Mivoice Business Platform To Smb Controller

    Center. 10.4 Migrating Embedded Application to offboard The embedded Mitel Border Gateway, CloudLink Gateway, and Mitel Performance Analytics Probe are intended to service only the embedded MiVoice Business on the SMB Controller. If a customer expands beyond the capabilities of the MiVoice Business on SMB Controller (that is, Document Version 1.0...

  • Page 169: Offloading Mitel Border Gateway + Cloudlink Gateway

    Migration required clustering with multiple MiVoice Business, MiCollab integration, MiCC Integration) then the expectation is that the customer will migrate to use offboard Mitel Border Gateway, CloudLink Gateway, and Mitel Performance Analytics Probe applications. Note: To migrate Mitel Border Gateway and CloudLink Gateway to SMB Controller platform, you must use the Bulk Provisioning Export/Import method.
  • Page 170 Remove the Mitel Performance Analytics Probe entitlement from your ARID in AMC.

  • Page 171: Maintenance

    MSL and all the applications that run under the MSL only, not the complete system. MiVoice Business can also be restarted with the Reset System Maintenance Command, but that will only reset MiVoice Business. 11.1.1 Restart the SMB Controller To restart the SMB Controller: Document Version 1.0 System Manual for Mitel SMB Controller...

  • Page 172: Shutting Down The Smb Controller

    Under the Command column, select the operation via the drop down. Confirm the operation. Wait for two minutes to complete the process, even if the process state in the SMB Controller changes. Document Version 1.0 System Manual for Mitel SMB Controller...

  • Page 173: Restart The Msl Server

    Typically, an Installation Technician would setup a lab network to mimic the customer network and deploy the SMBC there. If the IP Addresses need to be changed, however, follow these steps. Note that the optional WAN IP Address may not be available yet. Document Version 1.0 System Manual for Mitel SMB Controller...
  • Page 174 Select Save and Restart. After a few minutes, log into the SMB Controller Manager at https://<SMBC IP Address>:8443. Under Configuration, select IP Network and change the IP Address of the SMB Controller Manager. Document Version 1.0 System Manual for Mitel SMB Controller...

  • Page 175: Backup And Restore

    While the Application Databases might be restored, the Applications may not be installed on the new Server Manager. When the Application is installed, its database will be restored from the saved database. Document Version 1.0 System Manual for Mitel SMB Controller...

  • Page 176: Backup Using Server Manager

    Configuration Wizard configuration state can also be saved. To configure a network backup and restore: Log into the Server Manager, and navigate to Administration > Backup. Document Version 1.0 System Manual for Mitel SMB Controller...

  • Page 177: Backup Using Mivoice Business System Administration Tool

    Make sure that the backup server details is reflected in Restore panel of the Server Manager. 11.6.2 Backup Using MiVoice Business System Administration Tool The database backup using the MiVoice Business System Administration Tool includes the MiVoice Business system database only. Document Version 1.0 System Manual for Mitel SMB Controller...

  • Page 178: Restore Using Server Manager Backup

    Maintenance and Diagnostics > Backup. For more information, refer to the associate Help page. Note: It is always recommended to do the backup/restore from MSL. For more details, see MSL Installation and Administration Guide on MItel Document Center. Document Version 1.0 System Manual for Mitel SMB Controller...

  • Page 179: Data Maintenance

    Search for the SMB Controller in the IP network. Open a browser window and enter the IP address of your SMB Controller including the port 8080 (Example: http:\\10.100.98.43:8080). Document Version 1.0 System Manual for Mitel SMB Controller...

  • Page 180: Upgrading The Msl Container

    MiVoice Business to apply the Licenses. Backup the Database from the Server Manager Backup. Although the upgrade automatically performs a Database Backup, this step is recommended in case the Mitel-MSL-Container upgrade fails. Upgrade the Mitel-MSL-Container software by downloading the RPM from the Firmware Server in the SMB Controller Manager Software Application page.
  • Page 181 Manager has started, the Administrator should ensure that the database has been restored. The Administrator should also remove the old MSL Container Application. Once the RPM has been successfully loaded, the Mitel-MSL-Container can be started by selecting Start from the Command drop-down menu.

  • Page 182: Hardware Update

    Wait at least 3 minutes to be sure that all components are discharged. 11.9.2 System Information Some system information is stored separately on the CPU module. The information includes: • The EID (Equipment Identification) serial number • The system type Document Version 1.0 System Manual for Mitel SMB Controller...

  • Page 183: Disk Replacement

    Ensure that system backups are maintained to allow quick recovery of new hardware installation. 11.9.4 Replace Units If the components on the controller unit needs to be replaced, the entire unit must be replaced. Document Version 1.0 System Manual for Mitel SMB Controller...

  • Page 184: Replace Interface Cards

    A number of rules have to be observed when fitting the cards (see Component mounting rules. All configuration data is centrally stored in non-volatile Flash memory. This means that configuration data is preserved whenever a defective interface card has to be replaced by a new one. Document Version 1.0 System Manual for Mitel SMB Controller...
  • Page 185 The system and terminal configuration data of the terminals on the interfaces that are no longer present in the new configuration. • The system configuration data of the network interfaces that are no longer present in the new configuration. Document Version 1.0 System Manual for Mitel SMB Controller...

  • Page 186: System Modules

    The following describes how to replace a DSP module if it is defective or how to replace it for another module type. Procedure: Note: Be sure to observe the Safety regulations. Document Version 1.0 System Manual for Mitel SMB Controller...

  • Page 187: Mainboard

    Remove the interface cards (see Interface Cards), the system modules (see System modules) and the wiring adapter. Dismantle all the connected cables in such a way that the new communication server can be identically reconnected. Document Version 1.0 System Manual for Mitel SMB Controller...
  • Page 188 Note: The mainboard is not dismantled. The entire unit is replaced. The new communication server can now be reassembled, fitted and installed in the reverse sequence. Power up the SMB Controller and upload the configuration data from a backup file back on to the communication server.

  • Page 189: Troubleshooting

    Web Proxy to MiVB Intermittently Fails with a 503 Error • Media Gateway Communications Error This chapter provides troubleshooting information for the SMB Controller, intended for use by Mitel certified technicians. For troubleshooting other general issues, see MiVoice Business Troubleshooting Guide.
  • Page 190 Each time you press the CTRL Button, the F1 through F5 LEDs turn orange one-by-one. After the fifth button press, the F1 through F5 LEDs are turned off and the F0 LED turns orange to indicate that the Default IP address is set. Document Version 1.0 System Manual for Mitel SMB Controller...
  • Page 191 Figure 75: Configuring Programming PC to SMB Controller Default Subnet Connect a Programming PC to the Eth0 Port. You can now reach the SMB Controller from a Web Browser with the Default IP address 192.168.104.13. Document Version 1.0 System Manual for Mitel SMB Controller...

  • Page 192: Factory Reset The Smb Controller

    To factory reset the SMB Controller (Normal Mode): Login to the SMB Controller Manager. From the left panel, select the Maintenance section and then click System reset. From the System reset window, click on the Factory reset button. Document Version 1.0 System Manual for Mitel SMB Controller...

  • Page 193: Server Manager Lan Ip Is Locked Up From The Management Pc

    Remember that during the initial configuration, the user accesses the Server Manager from the IP address of the SMB Controller. Once the Server Manager LAN IP is configured, the user can access the Server Manager from the Server Manager LAN IP. Document Version 1.0 System Manual for Mitel SMB Controller...

  • Page 194: Smb Controller Starts Up Automatically

    Manager > Security > Security settings. SSH should be enabled only for troubleshooting and must be disabled immediately after use. 12.4 SMB Controller Starts up Automatically Symptom The SMB Controller starts up again automatically after shutting down. Document Version 1.0 System Manual for Mitel SMB Controller...

  • Page 195: Unable To Access The Server Manager/Esm

    After configuring the SMB Controller to use its default IP address, the user is unable to access the SMB Controller Manager. Possible Cause • The SMB Controller not configured for default IP address. • Your connecting PC might not be on a 192.168.104.0/24 subnet. Document Version 1.0 System Manual for Mitel SMB Controller...

  • Page 196: Unable To Log Into The Smb Controller Manager

    12.8 Web Proxy to MiVB Intermittently Fails with a 503 Error Symptom An error 503 - Service unavailable occurs when attempting to log into MiVoice Business through the MiVoice Border Gateway proxy from the internet. Document Version 1.0 System Manual for Mitel SMB Controller...
  • Page 197 Possible Cause Marwatch MiVoice Border Gateway container admin password on the SMB Controller platform is incorrect. Corrective Action Update the server-manager admin password for the MiVoice Border Gateway container in Marwatch. 12.9 Media Gateway Communications Error Symptom Indicates communications error with the remoted Media Gateway. Possible Causes In general, remoted Media Gateway could crash if it encounters a condition it cannot handle.
  • Page 198 Copyright 2023, Mitel Networks Corporation. All Rights Reserved. The Mitel word and logo are trademarks of mitel.com Mitel Networks Corporation, including itself and subsidiaries and authorized entities. Any reference to third party trademarks are for reference only and Mitel makes no representation of ownership of these marks.

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