Message And Alarm Systems; Cti - Computer Telephony Integration - Mitel SMB Controller System Manual

Mivoice office 400
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A
PPLICATIONS AND APPLICATION INTERFACES
C
2
S
O
HAPTER
YSTEM
VERVIEW
Connection to building automation systems (KNX)
With the graphical interface (tree structure) events and the relevant actions are easily linked with one
another.
OIP in a networked environment
An OIP server can also be used in an AIN. To do so, it will be linked to the Master. In addition, several
communication systems can also be connected to an OIP server. It is then possible for instance to obtain
network-wide call logging for all the systems, to display call charge information on the system phones or
to display status in the presence indicator field of a PC operator console for all the users connected.
See also:
More information can be found in the Mitel Open Interfaces Platform system manual and in the OIP
WebAdminOnline help.

Message and alarm systems

MiVoice Office 400 supports several message formats and message protocols for implementing
messaging, monitoring and alarm systems.
Internal messaging system for system phones
The internal messaging system for system terminals allows users to exchange predefined or user-defined
text messages between system phones. Text messages can also be sent to individual users or message
groups.
The internal messaging system does not have an interface with which it can be addressed directly.
However it can also be operated via OIP.
External messaging, monitoring and alarm systems
The powerful ATAS/ATASpro protocol is available via the communication server's Ethernet interface for
applications in the security and alarming sector. This protocol can be used to implement customised alarm
applications. An alarm appears on the display of system phones, complete with the freely definable user
functions that apply only to that alarm. In addition the duration of the tone as well as its volume and melody
can be freely defined by the user for each alarm.
The Mitel Alarm Server is a flexible solution which can be used in all sectors to process and record alarms.
It can be used, for instance, in old people's nursing homes and assisted-living homes, as well as in other
different facilities such as hotels, industrial plants, shopping centres, schools or administrations. When
used together with Mitel SIP-DECT it is even possible to dynamically determine the environment of the
alarm solution using the location feature provided by the DECT system.
The cordless DECT phone Mitel 630 DECT is specially designed for applications in the security and
alarming sector. Besides a special alarm button it also features a man-down alarm, a no-movement alarm
and an escape alarm. Sensors inside the phone constantly check the handset's position and motion. An
alarm is triggered if the phone remains in a virtually horizontal position or motionless for some time or if
the handset is shaken violently.

CTI - Computer Telephony Integration

The Computer Telephony Integration (CTI) integrates telephony services in the company process.
Besides conventional telephony features Mitel Open Interfaces Platform (OIP) offers many other conve-
nient functions, which supports the employees with their daily work, for instance:
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