If The Printer Isn't Printing - Tektronix Phaser 220e Reference Manual

10
Troubleshooting

If the printer isn't printing

10-8
Phaser 220 Drivers and Utilities
If you've conÞgured the Tektronix driver for your printer but your printer
isn't printing, try the following suggestions:
Macintosh users:
Open the Chooser and select the Tektronix Phaser 220 driver and
the printer that you want to use.
Send the PostScript error handler utility to your printer to
determine what is wrong. Refer to the topic ÒUsing a PostScript
error handlerÓ in this chapter for information on using the error
handler.
Windows users:
Make sure that your printer is connected to the port that you
selected in the Ports list box of the Printers/Connect dialog box.
Check to make sure that you've conÞgured the communications
ports and the Handshake option correctly.
Try resetting the Transmission Retry timeout option in the
Printers/Connect dialog box to 999 seconds.
Check the Options dialog box to make sure that Printer, not
Encapsulated PostScript File, is selected in the Print To box.
If these suggestions fail to solve the problem, copy the Tektronix PostScript
Level 2 error handler utility to your printer to determine what is wrong.
Refer to the topic ÒUsing a PostScript error handlerÓ in this chapter for
information on using the PostScript error handler.
For more information, refer to the HAL article on General Troubleshooting
Hints. To call HAL, refer to the topic ÒUsing the automated fax system,Ó in
this chapter.