Mitsubishi Electric MELSEC iQ-R Series User Manual page 259

Symptom
Unable to start Configuration Tool.
Unable to display the screen of
Configuration Tool correctly.
Unable to operate Configuration Tool.
Forced to terminate Configuration Tool.
Unable to display the characters on a
screen properly.
An error message is displayed when
opening the logging file of GX
LogViewer.
A dashed-dotted line is displayed on GX
LogViewer.
A dashed-dotted line is displayed in the
realtime trend graph of GX LogViewer.
Failed to read (verification).
"The settings were not found in the
module. Please write the settings to the
module." message is displayed when
writing (verifying) settings.
Failed to select GX Works3 project.
Unable to display GX Works3 projects in
the "Workspace/Project list".
Unable to display GX Works3 projects in
the folder list.
Failed to import the global label and the
common device comment of the GX
Works3.
The data on the "Import global label"
screen cannot be imported.
The data cannot be imported on the
"Import common device comment"
screen.
Failed to import common device
comment of GX Works3.
Failed to update data related to global
label.
Check point
• Is the memory or the system resources on the
personal computer sufficient?
• Has .NET Framework4.5 been installed?
• Is SmartScreen disabled in Windows 8, Windows
8.1, and Windows 10?
Is the font size set to "Large Fonts" or "Extra Large
Fonts" in Windows display settings?
Is the DPI setting set to a size other than the normal
size in Windows display settings?
Has a logging file containing only a header line
opened?
Is a logging file broken?
Has missing data occurred?
Has the logging displayed in the Realtime trend graph
stopped because it was over the number of saved
files?
Is it communicating with the module?
Is a SD memory card to which data have never been
written (exported) inserted?
Has a cancel (communication failure occurrence)
occurred during writing?
Are there any settings which are not supported by
Configuration Tool in the high speed data logger
module?
Are there any settings which are not supported by
Configuration Tool in the high speed data logger
module?
Is a SD memory card to which data have never been
written (exported) inserted?
Is GX Works3 installed?
Are these GX Works2 projects saved in a Workspace
format?
Is GX Works3 installed?
Is GX Works3 installed?
Does the import source project file exist?
Is the import source project file corrupted?
Is the data configurable in Configuration Tool?
Is the data configurable in Configuration Tool?
Is GX Works3 installed?
Does the import source project file exist?
Is the common device comment file corrupted?
Is GX Works3 installed?
Does the import source project file of the data to be
updated exist?
Is the import source project file of the data to be
updated corrupted?
Corrective action
• Increase the necessary memory on the personal
computer. (MELSEC iQ-R High Speed Data
Logger Module User's Manual (Startup))
• Close other programs and restart Configuration Tool.
• Install .NET Framework4.5.
• Disable SmartScreen.
• Change the size of the text and other items in the
screen to 100% (96 DPI, 9 pt etc.) in Windows display
settings.
• Open the accumulating file after outputting data.
• Check if the file is correct.
• Review the settings to prevent any data miss.
(Page 61 Data missing)
• Delete unnecessary saved files, and restart the
logging.
• Refer to the troubleshooting of "Cannot communicate
with the module. (Cannot operate online)" in this table.
• Write (export) data to the SD memory card.
• Perform the write process again.
• Start Configuration Tool directly from the module.
• Upgrade to the latest version of Configuration Tool.
• Start Configuration Tool directly from the module.
• Upgrade to the latest version of Configuration Tool.
• Write (export) data to the SD memory card.
• Install GX Works3 Version 1.015R or later.
• Specify the work space/project for GX Works3.
• Install GX Works3 Version 1.020W or later.
• Install GX Works3 Version 1.020W or later.
• Check the source project imported on the "Global
label/Common device comment import setting"
screen.
• Check whether the project can be opened in GX
Works3.
• Check that the start device, the data type, and the
number of strings are configurable value in
Configuration Tool.
• Check that the start device is configurable value in
Configuration Tool.
• Install GX Works3 Version 1.020W or later.
• Check the source project imported on the "Global
label/Common device comment import setting"
screen.
• Check whether the Common device comment can be
displayed in GX Works3.
• Install GX Works3 Version 1.020W or later.
• Check the source project imported on the "Global
label/Common device comment import setting"
screen.
• Check whether the project can be opened in GX
Works3.
4 TROUBLESHOOTING
4.3 Troubleshooting by Symptom
4
257