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11. Q: I cannot access the HVR Client. Why?
A: Check that the network connection settings are correct and that the RJ-45 port contact is efficient. Check that the
account and the password have been entered correctly.
12. Q: I cannot find any recordings during playback. Why?
A: Check that the HDD data line is connected correctly and that the system time is correctly set. Try a few times and
reboot it. Check whether the HDD is faulty if the problem persists.
13. Q: The HVR is not controlling the PTZ function. Why?
A: Check that:
1. the front PTZ is working correctly
2. Setting, connection and installation of PTZ decoder are not correct.
3. The PTZ of the HVR is correct
4. The protocol of the PTZ decoder does not match that of HVR.
5. The address of the PTZ decoder does not match that of HVR.
6. If multiple decoders are connected, a 120Ω resistor must be installed on the most distant side of the AB line of
the PTZ decoder to suppress reflection and impedance correspondence. Otherwise, the PTZ control will be
unstable.
14. Q: Dynamic detection is not working. Why?
A: Check that the motion detection time and the local motion detection settings are correct and that sensitivity is not
set to an excessively low value.
15. Q: The alarm is not working. Why?
A: Please check if the alarm setting, alarm connection and alarm input signals are correct.
16. Q: Why is the buzzer still sounding the alarm?
A: Please check the alarm setting, check if the motion detection function is enabled and object motion is detected all
the time and if the I/O alarm is set as Always Off. Furthermore, refer to the respective setting of the HDD alarm.
17. Q: I cannot stop the recording by pressing the "STOP" button or clicking on "Stop Recording" in the shortcut menu.
Why?
A: Only manual recordings can be stopped by pressing Stop or Stop Recording. To stop a Scheduled recording after
a certain time, change the setting to No Record. To stop a Startup recording, change the recording mode to scheduled
or manual. In this way, you should be able to stop the recording in the illustrated manners. Another way to stop the
recording consists in configuring the channel to Off in the recording settings.
MAINTENANCE
1.
To switch off the HVR, firstly switch off the system and then disconnect the electric power supply. Do not disconnect
the electric power supply directly, because this could cause loss of data or damage to the HDD data.
2.
Keep the HVR away from sources of heat or hot places.
3.
Periodically eliminate the dust that accumulates inside. Provide good ventilation of the HVR to ensure adequate heat
dispersion.
4.
Do not connect/disconnect the audio or video cable or the cables connected to the RS-232 or RS-485 while the device
is working. The devices could be damaged.
5.
Periodically check that the HDD cable and the data cable are not worn.
6.
Take action to prevent the audio and video signals of the HVR from being subject to interference from other electronic
devices and prevent the HDD from being damaged by static electricity and induced voltage.
If the network cable is plugged in often, it is advisable to replace the connection line periodically to prevent signal
instability.
7.
This is a class A product that could cause wireless interference. Take the necessary actions in this case.
APPENDIX: ACTIVEX INSTALLATION
If the installation of an ActiveX component is required, follow the procedure below.
Before performing the connection to the PC, activate IE protection configuration, following the procedure below:
Double click on the icon
DS1097-024C
to open Internet Explorer browser.
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