Troubleshooting - Epson AcuLaser CX37DN Series Reference Manual

Troubleshooting

Symptom
The printer stops because of a paper size
error or a paper type error.
Printing does not continue with a custom
paper size.
Printing cannot be completed correctly
from OpenOffice or any other Office
application (such as, Kword).
When printing from Acrobat Reader, part
of the image is printed in solid black or the
job is interrupted.
Watermarks cannot be printed from
Kword.
Epson AcuLaser CX37 Series
Action
The job may have been sent with a prohibited combination of settings
(for example, for the paper size and media type). Printing is not possible
with postcards or overhead projector transparencies if Plain Paper is
selected.
Printing with custom paper sizes is not possible directly from the printer
driver. This can only be performed from the command line. Specify the
following command to print data.
lpr -P [printer_name] -o media=Custom. [WIDTHxLENGTH] [file_name]
1. Format of Custom. [WIDTHxLENGTH]:
Custom.150x200mm, Custom.8x11in, Custom.15x20cm, or Custom.
612x782 (postscript points)
2. The specified file must be a PS, PDF or JPEG file.
Applications running under Linux have their own print settings. Some of
these functions may not be supported by this printer. Observe the
following for best printing results.
❏
Settings made within the application: Paper size and orientation
❏
Settings made with the printer driver (kprinter): Settings other than
those specified above (for example, paper type, tray, and resolution)
There is a compatibility problem between Ghostscript and Acrobat
Reader. Try using a different PDF application.
This is a bug with Kword. Use Overlay instead.
Reference Guide
Operation on Linux 35