Table 11 Error Type Listing And Suggested Actions - Quantum SuperLoader 3 User Manual

Table 11 Error Type Listing
and Suggested Actions
Error Type Description
00–25 General Software flags
26 Message Send ID error
27 Message Bad
28 Message parameter Bad
29 Invalid Element
Quantum SuperLoader 3 User's Guide
Suggested Actions
• Check for a Hard Error log. If an error displays in the
Hard Error log, power cycle the autoloader.
• Check www.quantum.com
• If all previous steps fail, contact customer support.
• Check the SCSI bus cables and terminators.
• Check the host adapter.
• Power cycle the autoloader. Repeat checks after
power cycle.
• If all previous steps fail, contact customer support.
• Check the SCSI bus cables and terminators.
• Check the host adapter.
• If all previous steps fail, contact customer support.
• Check the host device driver.
• Check the host application.
• Check the SCSI bus cables and terminators.
• Check the host adapter.
• Power cycle the autoloader. Repeat checks after
power cycle.
• If all previous steps fail, contact customer support.
• Check the host device driver.
• Check the host application.
• Power cycle the autoloader. Repeat checks after
power cycle.
• If all previous steps fail, contact customer support.
Chapter 8 Logs and Troubleshooting
Autoloader Logs
for firmware updates.
113