Quantum SuperLoader 3 User Manual page 133

Error Type Description
3D Drive Error
3E Load Error
3F Unload Error
49 Offline
4A Door Locked
4B Open Front
4C Over Temp
Quantum SuperLoader 3 User's Guide
Suggested Actions
• Check the Drive Log Sense for drive errors. If the
drive is still logging errors, contact customer support.
• If the drive is logging try a different piece of media.
• If the drive fails with two different pieces of media,
contact customer support.
• Verify that the cartridge does not have labels or other
matter anywhere on the cartridge except where labels
are expected to be placed.
• Try to load a different piece of media.
• If multiple pieces of media fail, contact customer
support.
• Verify that the cartridge does not have labels or other
matter anywhere on the cartridge except where labels
are expected to be placed.
• Try to load a different piece of media.
• If multiple pieces of media fail, contact customer
support.
• No action required.
• No action required.
• Install the magazine or magazine blank.
• Replace the magazine or magazine blank (try a
second one if possible).
• If all previous steps fail, contact customer support.
• Verify that the temperature of the autoloader inlet air
is within specifications.
• Clear debris from any opening of the autoloader,
both in front and in the back.
• Verify that both fans are working. If fans are bad,
contact customer support.
Chapter 8 Logs and Troubleshooting
Autoloader Logs
115