Autoloader Troubleshooting; Autoloader Logs - Quantum SuperLoader 3A Series User Manual

Autoloader Troubleshooting

Autoloader Logs

Quantum SuperLoader 3A Series User's Guide
Whenever any system or application actions occur, the autoloader
generates logs recording the action. You can use some of these logs to
troubleshoot errors. Errors are problems that occur while operating the
autoloader and prevent the autoloader from completing a specific action
When an error occurs, one of the following can happen:
• No error message displays, but the autoloader fails to complete the
requested action.
• The screen displays the error message and the
recoverable errors.
Note: To troubleshoot hard errors, you may need to power cycle,
repair, or replace the unit
While there are other types of logs, only use the
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errors. This log helps determine the type of error, time of occurrence, and
parts of the autoloader affected.
The autoloader generates the following logs, all with the same basic
format:
Soft Logs
The records the autoloader's history during different conditions.
Soft Log
It is similar to the
action.
Update Logs
The
Update Log
autoloader. It also records information when hardware is updated or
changed.
but may have been overwritten by a recovery
Hard Log
records firmware changes and upgrades in the
Chapter 5 Troubleshooting
Autoloader Troubleshooting
records non-
Hard Log
to troubleshoot
Hard Log
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