Quantum SuperLoader 3A Series User Manual page 80

Error Description
3F Unload Error
49 Offline
4A Door Locked
4B Open Front
4C Over Temp
60–69 Internal communications
events
A0–A4 Picker Servo Errors
Quantum SuperLoader 3A Series User's Guide
Suggested Actions
• Verify that the cartridge does not have labels or other
matter anywhere on the cartridge except where labels
are expected to be placed.
• Try to load a different piece of media.
• If multiple pieces of media fail, contact customer
support.
• No action required.
• No action required.
• Install the magazine or magazine blank.
• Replace the magazine or magazine blank (try a
second one if possible).
• If all previous steps fail, contact customer support.
• Verify that the temperature of the autoloader inlet air
is within specifications.
• Clear debris from any opening of the autoloader,
both in front and in the back.
• Verify that both fans are working. If fans are bad,
contact customer support.
• Power cycle.
• If the previous step fails, contact customer support.
• Run the
Loader–Health Check
• If repeated events display in the
power cycle the autoloader. Repeat test after power
cycle.
• If all previous steps fail, contact customer support.
Chapter 5 Troubleshooting
Autoloader Troubleshooting
test.
log,
Hard Error
66