Quantum SuperLoader 3A Series User Manual page 71

Problem
The autoloader does not communicate with
the host system via the Ethernet.
The application software reports a failure
locating a piece of media or fails to move a
piece of media as requested.
The application software reports an error
while reading or writing a piece of media.
Other failures occur.
Quantum SuperLoader 3A Series User's Guide
Suggested Action
• Verify that the A-Series tape drive Ethernet cable
(see figure 1 on page 3) is connected to the correct
hub.
• Verify the Ethernet configuration settings via the
front panel LCD. If the DHCP server is available,
Ethernet status should indicate DHCP (see
Information on page 29, otherwise, you must set a
unique IP address and a subnet mask.
• Power off the autoloader by turning off the system
from the front panel LCD and turning it back on.
• Contact customer support.
• Use the On-board Remote Management tool and
verify that the media is in the expected location
internal to the autoloader.
• Using On-board Remote Management diagnostic
tool, execute the
Loader–Health Check
• Issue a
System Reset
Remote Management
, or by turning the power off from the front
Reset
panel.
• Contact customer support.
• Try a different piece of media.
• Issue a
System Reset
Remote Management
, or cycle the power from the front panel.
Reset
• Contact customer support.
• Issue a
System Reset
Remote Management
, or cycle the power from the front panel.
Reset
• Contact customer support.
Chapter 5 Troubleshooting
Before Contacting Customer Support
command.
either by using On-board
page
Diagnostics System
either by using On-board
page
Diagnostics System
either by using On-board
page
Diagnostics System
Ethernet
57