Section 7: Troubleshooting Guide - Taylor 811 Series Operator's Manual

Section 7
Problem
1. One side of the grill will not heat. The
screen will display CALL SERVICE, NO
HEAT IN ZONE (indicates specific zone)
and MAIN POWER OFF & RETRY.
2. One heat zone will not heat. The screen
reads TOO COOL and displays the
specific zone.
3. One of the heat zones is overheating.
The screen reads TOO HOT and
displays the specific zone.
4. The grill will not turn on when power
switch is placed in the ON position.
5. The upper platen will not stay in the
Standby mode, but will stay in the COOK
position.
6. The upper platen will not stay in the
COOK or STANDBY position.
7. The upper platen will not stay in the
COOK position, but will stay in the
Standby mode.
8. The upper platen opens too rapidly.
Troubleshooting Guide
Troubleshooting Guide
Table 7-1
Probable Cause
a. One of the power cords may have come
loose or unplugged from the wall during
cleaning.
b. The restaurant circuit breaker may be off
or has tripped.
c. The contact is faulty.
d. The heater is faulty.
e. The high-limit switch is faulty.
f. The solid-state relay is faulty.
a. The interface board is faulty.
b. The solid-state relay is faulty.
c. The control harness is faulty.
a. The interface board is faulty.
b. The solid-state relay is faulty.
a. The restaurant circuit breaker may be off
or has tripped.
b. One of the power cords may have come
loose or unplugged from the wall during
cleaning.
c. The fuse in the control box is faulty.
d. The power switch is faulty.
a. Incorrect use of the Standby button. The
Standby button may have been pressed
twice too quickly.
b. Faulty wire connections.
a. Temperature is insufficient to satisfy the
indicator LEDs.
b. The control harness is faulty.
c. The interface board is faulty.
d. The latch switch is faulty.
e. The latch solenoid is faulty.
f. The processor control is faulty.
g. The pneumatic system is faulty.
a. The product is out of specification.
b. The processor control is not set properly.
a. The orifice/check valve is incorrect or
missing
Model 811, 813, 819, 821 Series
Remedy
a. Check the power 
connection.
b. Reset the restaurant circuit
break.
c. Call a service technician.
d. Call a service technician.
e. Call a service technician.
f. Call a service technician.
a. Call a service technician.
b. Call a service technician.
c. Call a service technician.
a. Call a service technician.
b. Call a service technician.
a. Reset the circuit breaker.
b. Reconnect the cord.
c. Call a service technician.
d. Call a service technician.
a. Press the Standby button
twice, 1 second apart, to
lower the platen into the
STANDBY position.
b. Call a service technician.
a. Wait until the LED indicators
turn green. This can happen
during the first 20 minutes
after the grill has been
turned on or after a water
cleaning.
b. Call a service technician.
c. Call a service technician.
d. Call a service technician.
e. Call a service technician.
f. Call a service technician.
g. Call a service technician.
a. Product must be within 
specification (proper 
thickness, shape, etc.).
b. Call a service technician.
a. Call a service technician.
7
7-1