Taylor 811 Series Operator's Manual page 47

Problem
12.The product is undercooked or
overcooked.
13. The display reads PROBE OPEN and
displays the specific zone.
Troubleshooting Guide
Probable Cause
a. The release sheet is worn.
b. Incorrect cooking time.
c. Incorrect temperature setting.
d. The upper platen or lower grill surface is
not clean and/or has carbon buildup.
e. There is a grease or carbon buildup on the
bottom of the upper platen handles.
f. Product is out of specification.
g. Product may have accumulated ice 
crystals.
h. Cooking procedures may have been 
followed incorrectly.
i. Other equipment may be at fault.
j. The preset gap height is incorrect.
k. The heating zone is not heating.
a. The thermocouple or the thermocouple
interface board is faulty.
Model 811, 813, 819, 821 Series
TROUBLESHOOTING GUIDE
Remedy
a. Replace the release sheet.
b. Reset the processor control
for the correct time.
c. Adjust the processor control
to the proper setting.
d. Follow closing procedures to
properly clean the upper
platen and the lower grill 
surface and to remove
carbon buildup.
e. Follow closing procedures to
properly clean and remove
carbon buildup from the 
bottom of the platen handles.
f. Product must be within 
specified tolerances 
(thickness, shape, raw, or 
frozen temperatures).
g. Ensure that open boxes are
kept closed and that all the
product is covered during
storage.
h. Ensure that the product was
removed immediately after
the cook cycle ended. 
Double check that the 
correct product was selected
from the Main Menu screen.
i. Check temperatures of all
meat storage freezers. Make
sure they are set to 0
°
(-18 C). Check temperatures
of all meat storage 
refrigerators. Make sure they
° °
are set to 38 F-42
° °
(3 C-5 C).
j. Verify the product settings
(time, temperature, gap, etc.)
are programmed in the 
controller correctly. Always
consult with the owner and
regional manager before
changing the control 
settings. See guide for 
programming instructions.
k. Call a service technician.
a. Call a service technician.
° F 
7
F 
7-3