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e. Paying all charges incurred for labor for work done or due to delays in equipment
access or refusal of service after a Technical Service Representative has been
dispatched and is either in-transit or on-site.
f.
Maintaining a safe and accessible environment for the Service Personnel to service the
equipment.
g. Allowing RW to implement any recommended engineering change deemed
necessary by RW.
h. Refraining from making any modifications to the equipment that are not approved by
RW.
i.
Using ONLY Oxivir TB Cleaning Solution (or equivalent) for cleaning the equipment. Use
of any and all other cleaning products for cleaning and disinfecting your unit will
immediately void your product warranty coverage.
6. USE OF SUB-CONTRACTORS: Service provided under this Product Warranty may occur from
time to time at RW's sole choice and option, and can be performed by either RW or its
authorized Technical Representatives or Sub-Contractors at the direction of RW. RW shall be
responsible for the cost of furnishing replacements for defective components only, and the
Customer shall be solely responsible for all labor costs related thereto.
7. PARTS REPLACEMENT: Repair materials and parts used to perform service pursuant to this
Product Warranty will be replaced only as deemed necessary by RW. RW may repair or
replace the defective warranty parts at its choice, and/or may use repaired, rebuilt or
refurbished parts as necessary in making repairs under this Product Warranty. All parts to be
furnished on an exchange basis, with the replaced parts becoming the property of RW. The
warranty coverage term period for all parts repaired or replaced for parts deemed to be
defective and covered by this warranty will be for the remaining term period of this standard
warranty or the period of 90 days from date of shipment, whichever time period is greater.
8. FREIGHT COSTS: In-bound freight costs for all authorized RGA for warranty repairs, parts or
system, are incurred by the Customer. All freight costs on out-bound warranty replacement
components shall be paid by RW and will be shipped via UPS Ground Services only. Any freight
upgrades to a faster delivery, such as Express Overnight, are the responsibility of the
Customer. Under this Product Warranty Policy any and all Customs Clearance, Duties or Taxes
are not part of the freight expense cost and shall be paid by Owner. This standard warranty
policy considers freight costs as transportation expense only, and does not cover any
administrative or government fees as mandated by any local governments. If it is determined
the returned part or component is not covered under warranty, due to misuse, out of warranty
time period or any failure of any other condition of warranty coverage, the customer shall incur
all freight charges.
9. LIMITATION OF LIABILITY: The liability of RW hereunder is agreed to be limited to the amount
equal to the total amount of all payments made by Customer pursuant to this Product
Warranty Agreement and by acceptance of the Product Warranty Agreement. Customer
hereby waives any and all claims for incidental, special, consequential or punitive damages.
Customer agrees to hold RW harmless and indemnified from any and all such claims by
Customer and its agents, servants, employees and its successors and assigns.
10. FORCE MAJEURE: Neither party shall be liable for any failure or delay in performance under
this Agreement (other than for delay in the payment of money due and payable hereunder)
to the extent said failures or delays are proximately caused by causes beyond that party's
reasonable control and occurring without its fault or negligence, or party to substantially meet
its performance obligations under this Agreement, provided that, as a condition to the claim
of non-liability, the party experiencing the difficulty shall give the other prompt written notice,
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