Standard Warranty - Wellness Cocoon Fitness Pod Owner's Manual

STANDARD WARRANTY FOR COCOON FITNESS POD SYSTEM
A. Manufacturer and Product Covered
Relaxwell USA (d/b/a Wellness-USA and collectively known hereinafter as "RW") is the
manufacturer of the Cocoon Fitness Pod ("Cocoon") and the provider of the Cocoon standard
warranty ("warranty" as governed by the terms and conditions set forth in this document. RW
warrants the Cocoon against defects in materials and workmanship when the Cocoon is used
normally in accordance with RW's Cocoon Fitness Pod Owner's Manual. Except where prohibited
by law, this warranty applies only to the original purchaser of a new product who buys the Cocoon
from an authorized Cocoon retailer. The "Owner" or "Customer" means the party who purchased
the Cocoon and who submits a Cocoon warranty assistance, repair or replacement claim.
B. Standard Product Warranty Term
The warranty term period (detailed below) shall govern the Cocoon submitted for warranty
coverage and will begin on the date of the installation of the Cocoon at the final owner/
purchaser location, or beginning on the date of the Original Cocoon Invoice Shipping Date from
manufacturer to distributor, whichever time period is less.
General Terms and Conditions
The standard warranty for Cocoon is governed by the terms and conditions set forth in this
document and shall apply and be offered and agreed only to the first and original Cocoon
purchaser and not to any subsequent owner or assignee or successor.
1. PRODUCT WARRANTY COVERAGE DETAIL:
a. Telephone support from RW Technical Service Team between the hours of 7:30 A.M.
through 5:30 P.M. CST Monday through Friday. Warranty coverage claims by Owner to RW
must include the following: 1) Cocoon serial number and model number; 2) date Cocoon
was installed; 3) Location address and name of business; 4) description of problem; and
other information requested by RW (i.e., photos, video, etc.).
b. Product warranty covers the repair or replacement (at RW election) of a defective system
or standard Cocoon components—but does not include the cost of labor for removing or
installing said components.
c. The Product warranty term time period for the Cocoon shall be as follows:
1.) Twenty-four (24) months: Fiberglass shell;
2.) Twelve (12) months: Standard Cocoon parts and components;
3.) Four (4) months: Struts, LED modules and vinyl bed;
4.) No Coverage: Consumables and Accessories are not covered by warranty, and
include neck drapes, aroma oils, salt brick, resistance tubes and handles.
d. Any defect, failure of part or system, damage to the unit, parts and/or components which
are caused by or incurred as a direct or indirect result of owner or customer abuse, misuse,
negligence, failure of maintenance and/or reckless use will not be covered under this
product warranty agreement.
e. The Cocoon owner must provide RW with reasonable time and opportunity (as determined
by a RW Technical Representative) for verbal troubleshooting with the Owner or Owner's
Representative prior to replacement or shipment of any parts. It is the discretion of RW to
make the determination to for replacement of parts, or intake of the equipment to be
returned to RW for evaluation, replacement and/or repair.
f. Replacement parts to be provided on an exchange basis. All warranty claims of Cocoon
problems and defective parts require the Owner to return and ship the defective part(s)
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