Wellness Cocoon Fitness Pod Owner's Manual page 65

to RW at Owner's expense. Prior to Owner's shipment of parts and acceptance by RW,
Owner shall provide notice and description information to RW and RW Technical Service
shall authorize the return of the parts and will provide Owner with a Return Goods
Authorization ("RGA") Number. The reimbursement of shipping costs shall be determined
by RW Technical Management. If the parts are determined to be defective and covered
by the warranty, RW will reimburse the Owner's freight charges as further detailed in #9
below. Return parts not received by RW within 30 Days of original notification and RGA
date, from Owner to RW, shall constitute cause for invoicing of the replacement parts to
the Owner at list price. Owner hereby agrees to pay these costs, as assessed.
2. EXCLUSIONS FROM THE PRODUCT WARRANTY SHALL INCLUDE BUT ARE NOT LIMITED TO THE
FOLLOWING:
a) Labor.
b) Consumables and/or accessories.
c) Defects resulting from operator misuse, abuse, unreasonable wear and tear,
negligence or recklessness, and/or problems resulting from the customer's failure to
perform routine maintenance or refusal to perform a recommended repair.
d) Defects resulting from modifications made by the customer that were not approved
by RW.
e) Defects resulting from facility caused malfunctions including incorrect power voltage
and/or environmental conditions.
f) Defects resulting from any acts of war, terrorism, natural disaster or other force majeure.
g) If it is determined that a component is not covered by this product warranty, customer
agrees to sign an Authorization Repair Work Order of the evaluated findings
and estimation of required work to repair or replace the component to meet
manufacturer specifications.
3. COVERAGE HOURS: The service hours covered under this agreement are 7:30 A.M. to 5:30 P.M.
Monday through Friday local time, excluding holidays and weekends. Any service that is not
covered by the standard warranty and/or performed outside of the normal service hours at
Owners request will be billable at the RW published Time and Materials Rates when the service
is rendered.
4. RESPONSIBILITY: RW is not responsible for acts of war, terrorism, natural disaster or other force
majeure or failure of services supplied by third party contracted or other sources. RW agrees
to respond in a timely manner, but cannot be held responsible for transportation delays for
any reason. RW is not responsible for any interruption of Owner's business at any time and for
any reason, including but not limited to Cocoon defects. The standard Cocoon warranty does
not cover any business interruption or claims related to any use of Cocoon whatsoever in
business and/or as related or due to any other causes beyond RW's control or for damages or
revenue lost for any downtime of Cocoon equipment.
5. CUSTOMER'S RESPONSIBILITES: The Customer is responsible for:
a. Maintaining the equipment in an environment suitable for the operation of the Cocoon
as instructed in the Cocoon Fitness Pod Owner's Manual.
b. Maintaining proper electrical power requirements as recommended by RW.
c. Following all operating and maintenance instructions for the Cocoon as set forth in the
Cocoon Fitness Pod Owner's Manual supplied by RW.
d. Making the equipment available for service within 1 hour after the arrival of any
Technical Service Representative.
BE FIT• BE HEALTHY • BE WELL| 1 800 445-8418 | www.wellness-usa.com 64