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Advanced Energy
Table 4‑1. Troubleshooting checklist (Continued)
Symptom
Inexplicable measurement values
TECHNICAL SUPPORT ORGANIZATION
For help using or troubleshooting products, contact the Advanced Energy Technical
Support Organization Organization (TSO). Proceed as follows:
1. Make a note of the serial number (SN) and part number (PN) listed on the
product label.
2. To contact the TSO by email, address your message to
mailto:technical.support@aei.com. In the body of the email, include the serial
number (SN) and part number (PN) of the product and a description of your
problem.
3. To contact the TSO by telephone, dial +1.866.865.5180 (toll-free in the United
States of America).
4. To contact the TSO at its business address, write to:
AE World Headquarters
1625 Sharp Point Drive
Fort Collins, CO 80525 USA
SERVICE, REPAIRS, AND UPGRADES
Before you return equipment for service, refurbishment, calibration, upgrade, or
repair, obtain a Return Material Authorization (RMA) number. You can request an
RMA number by using your My AE Portal account, by completing a form on the
57010228-00C
Air contamination in the sighting path between the
pyrometer and the target object
• Mount the pyrometer in a location that has a clean
sighting path to the target object.
• If necessary, replace the pyrometer with a ratio
pyrometer.
High frequency interference
• Check to ensure that the cable shield is connected
properly.
Changing emissivity is causing fluctuations in temperature
measurements
• Use a ratio pyrometer.
Troubleshooting and Technical Support Organization
®
Impac
Probable Cause and Remedy
Series 600 Pyrometer
4‑3
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