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Troubleshooting and Technical
Support Organization
Before requesting support, perform the recommended checks and the troubleshooting
procedures in this chapter. If you are still unable to resolve the issue and resume
normal operation of the equipment, contact Technical Support Organization. You can
find the contact information for
TROUBLESHOOTING
The Impac pyrometer is rugged and rarely experiences malfunctions. As a result,
problems can usually be attributed to such things as stray light picked up by the
sensor, incorrect sensor factor values, dirty or damaged sensors, and bent or broken
cables.
If a problem does occur, refer to the following checklist to identify the error and try
to solve the problem.
☞
Important
If the Impac pyrometer is integrated in a running machine process, the
machine should be switched off and secured against restart before servicing
the pyrometer.
Table 4‑1. Troubleshooting checklist
Symptom
Measured value is lower than
expected
57010228-00C
Impac
"Technical Support Organization"
Probable Cause and Remedy
Incorrect alignment of the pyrometer to the target object
• Correct the alignment to achieve the maximum
temperature signal.
Target object is smaller than the spot size
• Verify that the spot size is smaller than the target
object at the current measuring distance. If necessary,
mount the Impac pyrometer at a different measuring
distance. For more information, see
Specifications"
Troubleshooting and Technical Support Organization
®
Series 600 Pyrometer
on page 4‑3.
"Spot Size
on page C‑1.
Chapter
4
4‑1
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