Intermittent Problems - Lenovo Converged HX Series Installation And Service Manual

Table 8. Hard disk drive symptoms and actions (continued)
Symptom
Multiple hard disk drives fail.
Multiple hard disk drives are
offline.
A replacement hard disk drive
does not rebuild.
A green hard disk drive activity
LED does not accurately
represent the actual state of
the associated drive. (Hot-
swap hard disk drives)
An yellow hard disk drive
status LED does not accurately
represent the actual state of
the associated drive. (Hot-
swap hard disk drives)

Intermittent problems

• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• If an action step is preceded by '(Trained technician only)', that step must be performed only by a Trained
technician.
• Go to the Lenovo support website at
information, hints, tips, and new device drivers or to submit a request for information.
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Lenovo Converged HX3710, HX2710-E, HX3710-F Type 8689, Lenovo Converged HX Enclosure Type 5495 Installation and Service Guide
Action
Make sure that the hard disk drive, SAS/SATA RAID adapter, and server device
drivers and firmware are at the latest level.
Important: Some cluster solutions require specific code levels or coordinated code
updates. If the device is part of a cluster solution, verify that the latest level of code is
supported for the cluster solution before you update the code.
1. Review the storage subsystem logs for indications of problems within the
storage subsystem, such as backplane or cable problems.
2. See "Problem determination tips" on page 64.
1. Make sure that the hard disk drive is recognized by the adapter (the green hard
disk drive activity LED is flashing).
2. Review the SAS/SATA RAID adapter documentation to determine the correct
configuration parameters and settings.
1. If the green hard disk drive activity LED does not flash when the drive is in use,
run the Lenovo ThinkServer Diagnostics Tool disk drive test.
2. Use one of the following procedures:
• If the drive passes the test, replace the backplane.
• If the drive fails the test, replace the drive.
1. If the yellow hard disk drive LED and the RAID adapter software do not indicate
the same status for the drive, complete the following steps:
a. Turn off the server.
b. Reseat the SAS/SATA adapter.
c. Reseat the backplane configuration cable, signal cable, and backplane
power cable.
d. Reseat the hard disk drive.
e. Turn on the server and observe the activity of the hard disk drive LEDs.
2. See "Problem determination tips" on page 64.
http://datacentersupport.lenovo.com to check for technical