Problem Determination Tips - Lenovo Converged HX Series Installation And Service Manual

If you suspect a networking problem and the server passes all the system tests, suspect a network cabling
problem that is external to the server.

Problem determination tips

Because of the variety of hardware and software combinations that can encounter, use the following
information to assist you in problem determination. If possible, have this information available when
requesting assistance from Lenovo.
The model number and serial number of the server are located on both the front bezel and the chassis.
Node serial number
Chassis serial number
Figure 15. ID label on the front of the server and the chassis
• Machine type and model
• Microprocessor or hard disk drive upgrades
• Failure symptom
– Does the server fail the diagnostic tests?
– What occurs? When? Where?
– Does the failure occur on a single server or on multiple servers?
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Lenovo Converged HX3710, HX2710-E, HX3710-F Type 8689, Lenovo Converged HX Enclosure Type 5495 Installation and Service Guide