Technical Support And Online Services; Bay Networks Customer Service - Bay Networks 5393 Hardware Installation Manual

Bay Networks Customer Service

Technical Support and Online Services

T
o ensure comprehensive network support to our customers and
partners worldwide, Bay Networks Customer Service has Technical
Response Centers in key locations around the globe:
Billerica, Massachusetts
Santa Clara, California
Sydney, Australia
Tokyo, Japan
Valbonne, France
The Technical Response Centers are connected via a redundant Frame
Relay Network to a Common Problem Resolution system, enabling
them to transmit and share information, and to provide live, around-
the-clock support 365 days a year.
Bay Networks Information Services complement the Bay Networks
Service program portfolio by giving customers and partners access
to the most current technical and support information through a
choice of access/retrieval means. These include the World Wide Web,
CompuServe, Support Source CD, Customer Support FTP, and
InfoFACTS document fax service.
If you purchased your Bay Networks product from a distributor or
authorized reseller, contact that distributor's or reseller's technical
support staff for assistance with installation, configuration,
troubleshooting, or integration issues.
Remote Annex 5393/PRI Hardware Installation Guide xxi