Chapter 2 Upgrading A Norstar Voice Mail System With A 270 Mb Hard Disk Drive - Nortel Voice Mail Software Manual

Upgrading a Norstar Voice Mail system
with a 270 MB hard disk drive
The Norstar Voice Mail 4.1 Software Upgrade can only be installed on a system that
is equipped with a 540 MB hard disk drive or larger. If your system is equipped with
a 270 MB hard disk drive, the hard disk drive must be replaced before attempting
the upgrade.
Before you remove and replace the hard disk drive, you must back up the Norstar
Voice Mail programing and the Norstar Applications Module (NAM) capabilities
file.
Backing up the Norstar Voice Mail programing copies:
• System configuration parameters
• Company Greetings
• Mailbox programing
• User Greetings
• Directory Name recordings
• Group Lists
• Dialing Translation information
• CCR information including CCR Trees, CCR Paths and CCR prompts
Backing up the Norstar Voice Mail programing does not copy any saved or new
messages in the user mailboxes. We recommend warning the users in advance that
there messages will be deleted when the upgrade is performed.
After the hard disk drive is replaced and the Software Upgrade is performed, the
Norstar Voice Mail programing and the NAM capabilities file must be restored.
P0994576 Issue 01 Norstar Voice Mail 4.1 Software Upgrade Guide
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