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Good fingerstick practices
When using your BG meter, check for these things:
Good test strips: Your test strips are stored as directed and not expired.
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Cleanliness: Your hands are clean for the fingerstick. Wash your hands thoroughly with
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soap and water (not hand sanitizer) and dry them. Then test. Many inaccurate BG meter
values are from people not washing their hands thoroughly before testing.
Authorized materials: Use BG meters and strips authorized for sale in your country. If
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needed, confirm with your healthcare provider.
Accurate BG meter: Use accurate BG meters such as those that meet current ISO 15197
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standards. If needed, confirm with your healthcare provider. If your BG meter seems
inaccurate or unreliable, don't use it to calibrate and check your meter using your control
solution.
Consistent BG meter: If you calibrate G7 using your BG meter, use the same meter
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throughout the sensor session.
Product instructions: Follow BG meter instructions exactly.
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9 • Troubleshooting |
Dexcom G7 Using Your Receiver
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Do you have a question about the G7 and is the answer not in the manual?
Questions and answers
My G7 sensor gave me a not paired on the pump and the phone app about 10 mins into warmup and keeps alerting that it’s not paired! Can’t find a way to stop the warmup on both pump and phone and just start new sensor then ask for a replacement
To stop the warmup process and start a new Dexcom G7 sensor after receiving a "not paired" alert on the pump and phone app:
1. Delete and reinstall the G7 app to resolve the pairing loop issue.
2. Restart the app and go through the setup screens again.
3. Begin the sensor setup on your pump first, especially if that is your preferred device.
4. When prompted, manually enter the sensor pairing code in the app.
5. If overlapping a sensor, insert and start the new sensor before the old one ends. This can help avoid a warmup delay.
These steps can help bypass the pairing issue and continue using the sensor without waiting for the full warmup.
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