Table of Contents
Advertisement
© 2022 Dexcom, Inc. All rights reserved.
Covered by patents dexcom.com/patents.
Dexcom, Dexcom Share, Share, Dexcom Follow, and Dexcom Clarity are registered
trademarks of Dexcom, Inc. in the United States and/or other countries. Bluetooth is a
registered trademark owned by Bluetooth SIG. Apple is a trademark of Apple Inc., registered
in the U.S. and other countries. Android is a trademark of Google LLC. All other marks are
property of their respective owners.
Dexcom, Inc.
6340 Sequence Drive
San Diego, CA 92121 USA
1.887.738.3646
dexcom.com
Hide quick links:
Advertisement
Table of Contents
Need help?
Do you have a question about the G7 and is the answer not in the manual?
Questions and answers
My G7 sensor gave me a not paired on the pump and the phone app about 10 mins into warmup and keeps alerting that it’s not paired! Can’t find a way to stop the warmup on both pump and phone and just start new sensor then ask for a replacement
To stop the warmup process and start a new Dexcom G7 sensor after receiving a "not paired" alert on the pump and phone app:
1. Delete and reinstall the G7 app to resolve the pairing loop issue.
2. Restart the app and go through the setup screens again.
3. Begin the sensor setup on your pump first, especially if that is your preferred device.
4. When prompted, manually enter the sensor pairing code in the app.
5. If overlapping a sensor, insert and start the new sensor before the old one ends. This can help avoid a warmup delay.
These steps can help bypass the pairing issue and continue using the sensor without waiting for the full warmup.
This answer is automatically generated
Lost G7 receiver in my house. How do I find it?