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This G7 Using Your Receiver Guide introduces you to the display device screens, leads you
through making treatment decisions, and shows you how to move to your next sensor session.
Images are representational. Your display device screens and components may look different.
Contact information
Dexcom has three support teams to help you. Go to dexcom.com/contact to connect with
them or call:
1-888-738-3646
1 • Welcome |
Dexcom G7 Using Your Receiver
To insert your sensor, use the Inserting Sensor instructions at the
bottom of Start Here in the sensor box.
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Table of Contents
Need help?
Do you have a question about the G7 and is the answer not in the manual?
Questions and answers
My G7 sensor gave me a not paired on the pump and the phone app about 10 mins into warmup and keeps alerting that it’s not paired! Can’t find a way to stop the warmup on both pump and phone and just start new sensor then ask for a replacement
To stop the warmup process and start a new Dexcom G7 sensor after receiving a "not paired" alert on the pump and phone app:
1. Delete and reinstall the G7 app to resolve the pairing loop issue.
2. Restart the app and go through the setup screens again.
3. Begin the sensor setup on your pump first, especially if that is your preferred device.
4. When prompted, manually enter the sensor pairing code in the app.
5. If overlapping a sensor, insert and start the new sensor before the old one ends. This can help avoid a warmup delay.
These steps can help bypass the pairing issue and continue using the sensor without waiting for the full warmup.
This answer is automatically generated