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Solution
Troubleshooting tips:
(It will take up to 5 minutes for any of these to work.)
Keep the receiver within 20 feet of your sensor with nothing between them, including your
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body, walls, and water
Keep the receiver and sensor on the same side of your body
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Press a receiver button to wake it up and start a new connection attempt.
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If Signal Loss continues for more than 30 minutes, contact technical support.
Issue
System Check alert — Error found.
Solution
Contact technical support (in the app, go to Profile > Contact). Give them the error code.
9 • Troubleshooting |
Dexcom G7 Using Your Receiver
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Do you have a question about the G7 and is the answer not in the manual?
Questions and answers
My G7 sensor gave me a not paired on the pump and the phone app about 10 mins into warmup and keeps alerting that it’s not paired! Can’t find a way to stop the warmup on both pump and phone and just start new sensor then ask for a replacement
To stop the warmup process and start a new Dexcom G7 sensor after receiving a "not paired" alert on the pump and phone app:
1. Delete and reinstall the G7 app to resolve the pairing loop issue.
2. Restart the app and go through the setup screens again.
3. Begin the sensor setup on your pump first, especially if that is your preferred device.
4. When prompted, manually enter the sensor pairing code in the app.
5. If overlapping a sensor, insert and start the new sensor before the old one ends. This can help avoid a warmup delay.
These steps can help bypass the pairing issue and continue using the sensor without waiting for the full warmup.
This answer is automatically generated