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Receiver
What it means
Brief Sensor Issue alert
Brief Sensor Issue
Alerts you when the sensor can't read your glucose right now.
Don't remove sensor.
Temporary issue.
Wait up to 3 hours.
Technical alerts
Sensor Failed
Alerts you when you're not getting sensor readings. They include
Remove sensor now.
Sensor Failed, Replace Sensor Now, and similar alerts.
No readings or alerts until
you start a new sensor.
5 • Alerts |
Dexcom G7 Using Your Receiver
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Need help?
Do you have a question about the G7 and is the answer not in the manual?
Questions and answers
My G7 sensor gave me a not paired on the pump and the phone app about 10 mins into warmup and keeps alerting that it’s not paired! Can’t find a way to stop the warmup on both pump and phone and just start new sensor then ask for a replacement
To stop the warmup process and start a new Dexcom G7 sensor after receiving a "not paired" alert on the pump and phone app:
1. Delete and reinstall the G7 app to resolve the pairing loop issue.
2. Restart the app and go through the setup screens again.
3. Begin the sensor setup on your pump first, especially if that is your preferred device.
4. When prompted, manually enter the sensor pairing code in the app.
5. If overlapping a sensor, insert and start the new sensor before the old one ends. This can help avoid a warmup delay.
These steps can help bypass the pairing issue and continue using the sensor without waiting for the full warmup.
This answer is automatically generated
Lost G7 receiver in my house. How do I find it?